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Augusta Identity & Driver Credential Specialist 1 (MSA)

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment?

Are you dependable and motivated with a strong commitment to providing excellent customer service?

Are you looking for a career path in public service?

If you answered "yes" to all these questions, then the Department of Driver Services would love for you to become a respected member of our team.

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for:

Position Title: Identity and Driver Credential Specialists 1 MSA

Status: Full-Time

Salary: $32,000 /annually (non-negotiable) + 3,500 Supplement

About Georgia Department of Drivers Services (DDS):

The Georgia Department of Driver Services (DDS) is a progressive agency that encompasses a broad range of activities and programs.

Our Mission at DDS is to provide secure driver and identity credentials to our customers with excellence and respect.

Job Summary:

As an Identity and Driver Credential Specialists 1 for DDS, you will help make everyday life possible for thousands of State of Georgia residents.

The successful candidate in this role can make a positive impact on the lives of their customers that walk in whether its issuing learners permit to teens, welcoming newcomers by converting out-of-state licenses, awarding driver licenses to the first-time drivers by administering examinations or issuing identity cards in compliance with state laws and regulations. The focus of this position is working with and through others within established guidelines.

The ability to interact comfortably with a diverse population is important.

The successful candidate in this position must be friendly and genuinely interested in helping others. Patience and attention to detail is a major focus of the job, and those details need to be handled quickly, accurately and efficiently. High-volume centers cater to a larger customer base and consequently experience higher frequencies of incidents such as dealing with irate customers, slip and falls, road test crashes, sick customers, etc. May serve as team lead to lower-level staff.

Career Mobility:

• DDS believes in internal mobility and career advancement opportunities for our employees with satisfactory performance to transition from Identity and Driver Credential Specialists 1 to Identity and Driver Credential Specialists 2 with an increase of 10%.

Identity and Driver Credential Specialists 1

After 12 months of employment

$1600

After 18 months of employment (promotion to Identity and Driver Credential Specialist 2)

$1600

Major Service Area (MSA)

DDS Customer Service Centers with a high volume of transactions (minimum of 40,000 annually) are considered MSA Centers. The agency will conduct an MSA Assessment every twenty-four months to determine if CSCs need to be added or removed from the MSA Category. The Team Members assigned to an MSA Center receive a $3,500 supplement.

The following conditions apply to Identity and Driver Credential Specialists hired after July 1, 2026, which will result in loss of the 10% supplement:

• transfer from an MSA Center to a non-MSA Center
• transfer to Headquarters
• CSC is removed from the MSA Category

Duties:

Working with citizens to ensure applications, records and documents are completed accurately.

Accompanying drivers in vehicles, both in a traditional and virtual capacity, to evaluate their ability to adhere to Georgia's driving laws.

Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.

Operating visual testing equipment.

Accurately collecting payments via cash or credit cards

Minimum Qualifications:

Must be eighteen (18) years of age

Completion of a high school diploma or GED is required

A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.

At least one (1) year of Face-to-face Customer Service experience within the last five years

At least one (1) year of Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.

Comfortable working with computer and internet technology.

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess two or more of the following:

At least three (3) years of Face-to-face Customer Service experience within the last five years

At least three (3) years of recent Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years

Live within 30 miles of the Customer Service Center for which you are applying

Bilingual skillset preferred

Working Conditions for this position are as follows:

Road skills tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes. Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks, bending, squatting, lifting, reaching, turning, riding in cars and trucks, driving cars and trucks, constant interaction with the public and co-workers are prerequisites.

Conditions of Employment:

A valid Georgia driver's license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license. If a valid Georgia driver's license has not been held for at least three years at the time of application, you will be required to obtain a Motor Vehicle record from the previous state of licensure prior to hire.

Successful completion of the CCKE (Certified Commercial Knowledge Examiner) Certification, a national certification is required by all employees who issue driver's licenses.

Employees who conduct CDL (Commercial Driver's License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification.

Employees must maintain these requirements to continue employment with DDS.

Employees must have flexible work availability due to customer service centers having varied operational hours.

DDS employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department. In addition, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers. Management will work with employee regarding the locations and mode of transportation.

Total Compensation:

Total compensation combines direct compensation with the value of the State's benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

Competitive Compensation

Performance Recognition

Retirement and Pension Benefits

Flexible Benefits

Healthcare Benefits

Paid Holidays and Time Off

Employee Assistance Program (EAP)

Employee Discount Program

Opportunities for Career Development and Advancement

Flexible work and Telework schedules (available for select jobs)

Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants may apply on

Team Georgia Careers - Jobs

Please Read:

• Due to the high volume of applications, we are unable to provide individual status updates by phone or email.
• All qualified applicants will be considered; however, not all will be selected for an interview.
• Candidates chosen to move forward will be contacted directly by the hiring agency.
• Applicants who are not selected will receive notification.
• Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.
• Be sure to complete the entire application. An attached resume does not replace a fully completed work experience section.
• All candidates are subject to background and credit checks.

Minimum Qualifications:

High school diploma/GED AND A valid Class C or equivalent License is required and must be maintained while employed in this position. Must be eighteen (18) years of age.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.