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Mpi Customer Service Jobs (NOW HIRING)

mpi

Call Center Representative

Los Angeles, CA

$26/hr

... customer service, promptly and effectively addressing participant concerns and resolving issues with empathy and care. * Demonstrate understanding of MPI policies, processes, and plan knowledge to ...

MPI Systems

Senior Controls Engineer

Poughkeepsie, NY

$95K - $126K/yr

MPI drives a LEAN culture, focused on customer service excellence. We do this by working to simplify our processes and driving out waste or non-value-added activities. We value participation at all ...

mpi

Human Resources Manager

Los Angeles, CA

High level of customer service skills, diplomacy, and ability to maintain professional working relationships within MPI and other third-party vendors. * Strong analytical skills and attention to ...

McWane, Inc.

MPI Estimator

Birmingham, AL · On-site

Experienced with Customer Relationship Management (CRM) software tools * Detail oriented, adept at ... service member status, marital status, citizenship status (In IL - sex, including same sex ...

McWane, Inc.

MPI Estimator

Birmingham, AL

Experienced with Customer Relationship Management (CRM) software tools * Detail oriented, adept at ... service member status, marital status, citizenship status (In IL - sex, including same sex ...

McWane, Inc.

MPI Assistant Controller

Birmingham, AL · On-site

... customer-focused package. We offer comprehensive solutions through an experienced team of ... service member status, marital status, citizenship status (In IL - sex, including same sex ...

McWane, Inc.

MPI Exeter - Welder

Exeter, CA · On-site

$20.50 - $26.50/hr

... customers such as government agencies (water districts, utilities, flood control districts) and ... service member status, marital status, citizenship status (In IL - sex, including same sex ...

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Mpi Customer Service information

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How much do mpi customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for mpi customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MPI Customer Service representative?

An MPI Customer Service Representative works for Manitoba Public Insurance (MPI) and assists customers with their insurance needs, such as processing claims, answering questions about policies, and providing information about driver licensing and vehicle registration. They are responsible for delivering accurate information and excellent service to the public, either in person, over the phone, or online. Their role is crucial in helping customers navigate MPI's products and services efficiently.

What are the key skills and qualifications needed to thrive as an MPI Customer Service representative?

To thrive as an MPI Customer Service Representative, you need strong communication abilities, customer service experience, and a solid understanding of MPI's products and policies, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and MPI's internal databases is commonly required. Patience, active listening, and problem-solving skills help you handle inquiries effectively and build rapport with clients. These skills ensure efficient issue resolution, customer satisfaction, and uphold MPI's reputation for quality service.

What is the difference between Mpi Customer Service vs Mpi Customer Support?

AspectMpi Customer ServiceMpi Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentOffice or call center setting, interacting directly with customersOffice or call center, providing technical or product assistance to customers
Employer & Industry UsageInsurance, healthcare, or government sectorsInsurance, healthcare, or government sectors
Common Search & ComparisonCustomer service roles, client interaction, communication skillsTechnical support, troubleshooting, product assistance

While both roles involve assisting customers, Mpi Customer Service focuses on general client interactions and communication, whereas Mpi Customer Support emphasizes technical assistance and troubleshooting. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are the primary challenges faced by MPI Customer Service representatives, and how can applicants prepare to handle them?

MPI Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and navigating sensitive situations related to insurance claims. Applicants can prepare by developing strong communication skills, learning to stay calm under pressure, and familiarizing themselves with MPI's policies and procedures. Being adaptable and solution-oriented will help you resolve issues efficiently and provide a positive customer experience, even in stressful situations.
What cities are hiring for Mpi Customer Service jobs? Cities with the most Mpi Customer Service job openings:
What states have the most Mpi Customer Service jobs? States with the most job openings for Mpi Customer Service jobs include:
What job categories do people searching Mpi Customer Service jobs look for? The top searched job categories for Mpi Customer Service jobs are:
Mpi Customer Service jobs near you
Infographic showing various Mpi Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr. Medical Claims Examiner Representative

mpi

Los Angeles, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

For more than 70 years, the Motion Picture Industry Pension & Health Plans (MPI) has proudly served the entertainment community by supporting the financial and healthcare well-being of the people who bring stories to life — from set crews to post-production pros.

We’re not just analysts and benefit specialists; we’re problem-solvers, collaborators, and stewards of trust. Our teams are guided by a simple mission: to improve the lives of those who work in the entertainment industry through accuracy, accountability, and care.

MPI is recognized as a five-time certified Great Place to Work® employer and recipient of the World at Work Seal of Distinction because we believe people do their best work when they’re respected, supported, and inspired.

Role Overview:

MPI is seeking a Senior Medical Claims Examiner/ Representative. The Examiner/Representative reviews and processes escalated health claims for reconsideration, confirms accumulator benefits to outside vendors, and communicates (by phone, email, and written correspondence) with participants and providers’ offices about claims and benefit issues.

Qualified candidates, please submit your current resume with a cover letter for consideration.

Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.
MPI requires employees to be vaccinated against Covid-19 with exceptions as required by law. 

What You Will Need:

  • High school Diploma or GED required. Some college preferred.
  • 2+ years of verifiable claims processing experience with quality average of 95%.
  • 1+ years of customer service/call handling experience in a healthcare environment.
  • Knowledge of: CPT, HCPCs, ICD-9, COB, and Medical Terminology.
  • Intermediate level of proficiency in PC skills including MS Word, Outlook, and Excel
  • Familiarity with QNXT configuration.
  • Clear and effective oral and written communication skills.
  • Excellent attendance & reliability with the ability to work overtime/extended hours as needed.
  • Strong organizational skills and attention to detail
  • Ability to handle fast-paced work while meeting production and quality assurance goals/standards
  • Good interpersonal skills; able to interact with individuals at all levels.
  • Ability to accept direction and developmental guidance from lead and manager.
  • Flexible team player, with a positive, cooperative, and helpful attitude; willing to assume additional duties as needed.

Preferred Qualifications:

  • Knowledge of MPI Plan benefits.
  • Working knowledge of Anthem WGS Claims system.
  • In-depth knowledge of V3 Eligibility system.

What You Will Do:

  • Review and process requests for claim adjustments including responses to providers and participants.
  • Process a high volume of complex or technically difficult claims.
  • Perform investigation / research as needed for the processing of medical claims.
  • Make outbound calls to MPI participants and/or providers regarding the status of a claim.
  • Contact providers regarding misrouted or unidentified claims.
  • Contact providers requesting additional information (medical records, consultation notes, progress notes and prescriptions).
  • Actively execute appropriate claim activities to ensure consistent quality/configuration of claims processing.
  • Document issues and actions effectively and efficiently utilize internal systems.
  • Test configuration changes.
  • Participate in development and maintenance of departmental procedures.
  • Provide accumulator benefits to MPI external medical partners.
  • Complete other duties as assigned including, but not limited to, assisting other departments and units as needed.

 

Compensation & Benefits:

This is a Union-Affiliated position.

MPI offers a comprehensive benefits package, including free medical, dental, and vision coverage, generous paid time off, retirement benefits, and professional development opportunities.

Apply