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Mortgage Operations Manager Jobs in Santa Rosa, CA

Exchange Bank

Loan Servicing Specialist

Santa Rosa, CA · On-site

$21.95 - $30/hr

Operational Support: * Balance assigned monthly loan-related General Ledger accounts, including but ... Ability to prioritize tasks, manage multiple requests, and meet established deadlines. * Ability to ...

Exchange Bank

Loan Servicing Specialist

Santa Rosa, CA · On-site

$21.95 - $30/hr

Operational Support: * Balance assigned monthly loan-related General Ledger accounts, including but ... Ability to prioritize tasks, manage multiple requests, and meet established deadlines. * Ability to ...

Exchange Bank

Loan Servicing Specialist

Santa Rosa, CA

$21.95 - $30/hr

Operational Support: * Balance assigned monthly loan-related General Ledger accounts, including but ... Ability to prioritize tasks, manage multiple requests, and meet established deadlines. * Ability to ...

Montage International

Sous Chef

Healdsburg, CA · On-site

$80K - $90K/yr

Please discuss with our hiring managers during our selection processes. If you are an internal ... Your Leadership * Assist with the daily operation of the kitchen including recruiting, hire, train ...

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All JobsMortgage Operations JobsMortgage Operations Manager JobsMortgage Operations Manager Jobs in Santa Rosa, CA

Mortgage Operations Manager information

See Santa Rosa, CA salary details

$25.7K

$94.7K

$313.2K

How much do mortgage operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for mortgage operations manager in Santa Rosa, CA is $94,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $112,600.00 per year, depending on experience, location, and employer.

What does a mortgage operations manager do?

A Mortgage Operations Manager oversees the daily operations of a mortgage department or team, ensuring that loan processing, underwriting, and closing activities are completed efficiently and in compliance with regulations. They manage staff, develop policies and procedures, and work to optimize workflow to provide excellent customer service. This role often involves coordinating with loan officers, underwriters, and other departments to resolve issues and ensure timely closings. Additionally, they monitor performance metrics and implement process improvements to achieve organizational goals.

What does a mortgage operations manager do?

As a mortgage operations manager, you oversee the loan department at a lending institution. In this position, your responsibilities include managing all aspects of the lending process from application to final approval to repayment of the loan. Your duties also include hiring and training employees and ensuring that they provide adequate client services, follow lending regulations, and meet sales goals. A mortgage operations manager sets goals and creates policies and procedures that other members of the department need to follow. You are also responsible for solving any problems that arise during the lending process.

What are the key skills and qualifications needed to thrive as a mortgage operations manager, and why are they important?

To thrive as a Mortgage Operations Manager, you need in-depth knowledge of mortgage lending processes, regulatory compliance, and team leadership, typically backed by a bachelor’s degree in finance or business. Proficiency with loan origination systems (LOS), mortgage software, and industry compliance tools is essential. Strong organizational skills, attention to detail, and effective communication help manage teams and ensure smooth loan processing. These capabilities are crucial for meeting regulatory standards, minimizing risk, and delivering exceptional service to clients and stakeholders.

What are some common challenges faced by mortgage operations managers in maintaining efficient loan processing workflows?

Mortgage Operations Managers often encounter challenges such as balancing high loan volumes with strict regulatory compliance and tight deadlines. They must ensure that their teams maintain accuracy and consistency in documentation while adapting to frequent changes in lending policies. Effective communication and coordination with underwriters, loan officers, and compliance teams are crucial to prevent bottlenecks and keep processes moving smoothly. Implementing technology solutions and ongoing training can help address these challenges and promote workflow efficiency.

What is the difference between Mortgage Operations Manager vs Mortgage Loan Processor?

AspectMortgage Operations ManagerMortgage Loan Processor
Primary RoleOversees mortgage operations, manages teams, ensures compliancePrepares and verifies loan documentation, processes individual mortgage applications
Required SkillsLeadership, compliance knowledge, operational managementAttention to detail, document review, customer service
Work EnvironmentOffice-based, managerial setting within banks or lendersOffice-based, processing departments in mortgage companies
CertificationsOften requires mortgage or financial certifications, managerial experienceMortgage licensing, loan processing certifications often preferred

The Mortgage Operations Manager focuses on overseeing the entire mortgage process and managing teams, while the Mortgage Loan Processor handles the detailed work of preparing and verifying loan documents. Both roles are essential in the mortgage industry but differ in scope and responsibilities.

More about Mortgage Operations Manager jobs

What job categories do people searching Mortgage Operations Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Mortgage Operations Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Mortgage Operations Manager jobs?

Cities near Santa Rosa, CA with the most Mortgage Operations Manager job openings:

Mortgage Operations Manager jobs near you
Infographic showing various Mortgage Operations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $94,651 per year, or $45.5 per hour.

Senior Member Relationship Specialist

Redwood Credit Union

Sebastopol, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Redwood Credit Union is seeking a Full Time Senior Member Relationship Specialist, who will be responsible for performing operational duties, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.
 
Key Responsibilities
Sales & Service:
o Provide excellent service to all Members, volunteers, internal employees, and service providers.
o  Cross-sell RCU and RCUSG products and services.
o Open accounts and match Member needs to RCU and RCUSG products and services.
o Research Member problems and respond verbally and/or in writing or direct them to the appropriate person, or department.
o Determine the appropriate loan product(s) to meet the Member(s) needs.
o Obtain information from Member to complete loan application; examine and collect proper loan documents.
o Complete loan-funding process and recommend additional products or services to meet Member(s) needs.
Operations Management:
o Balance vault and CDMs.
o Order, receive, and prepare cash shipments.
o May conduct weekly, monthly and quarterly branch audits.
o Assist in branch staff scheduling.
o Oversee branch operations and staff in the absence of branch management.
o Act as a team lead for Member Relationship Specialist and Senior Member Relationship Specialist staff.
o Conduct audits of Credit Union documents and files.
o Perform branch opening and closing duties.
o Assist the Branch Experience Manager and/or Branch Service Manager with the preparation of sales reports.
Teamwork:
o Coordinate and review work of others as needed.
o Provide feedback to branch management on the performance of Member Service Associate, Member Relationship Specialist and Senior Member Relationship Specialist staff.
o Conduct branch staff training.
 
Join us and discover why you'll love working at Redwood Credit Union!
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
   Awarded a 5-Star Bauer Rating
  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
   Top Corporate Philanthropists (#24) - San Francisco Business Times
   Voted Best Places to Work in the North Bay 20 years in a row
   World-class Employee Engagement scores
   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
   Industry leading Net Promoter Scores across the U.S.                           
Minimum Qualification: Knowledge, Skills and Abilities
  • Thorough knowledge of financial institution products and services, including loans.
  • Thorough knowledge of branch operations policies and procedures.
  • Skilled in the operation of office equipment including personal computers with Internet and intranet access.
  • Skilled in counting and balancing cash.
  • Ability to identify errors and make corrections.
  • Ability and desire to work in a team environment.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships with a diverse group ofpeople.
  • Ability to effectively cross-sell products and services using a needs-based sales approach.
  • Ability to analyze situations and recommend solutions.
  • Ability to act independently in the absence of branch management.
  • Ability to make sound business decisions, using the principles of our Vision, Mission and Values.
  • Ability to act as a team lead.
  • Ability to coach and train others.
  • Ability to act as a sales coach.
  • Ability to work a rotating schedule which will include working on rotating Saturdays
Licenses and Certifications
  • Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.
  • Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.
The ideal candidate has a combination of education and experience equivalent to a high school diploma, and three years' experience in retail sales and/or financial institution experience, including prior team leadership.
 
Compensation: Base starting range: $27.00 to $35.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
  Competitive medical, dental, and vision insurance, mental health offerings
  Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
 
Physical Requirements:
Ability to stand, bend, stoop, sit, walk, twist, and turn.
Ability to lift up to 30 pounds.
Ability to use a computer keyboard and calculator.
Work environment is indoors, majority of the time is spent standing or sitting at a workstation.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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