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Mortgage Collection Jobs in Texas (NOW HIRING)

BOK Financial

Collector Mortgage Servicing

Irving, TX · On-site

Mortgage Servicing; Collections Pay Transparency Salary Range: Not Available Application Deadline ... The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced ...

AMPLIFY CREDIT UNION

Mortgage Sales Coordinator

Austin, TX · On-site

$24.03 - $28.84/hr

Position Summary The Mortgage Sales Coordinator plays a key role in supporting the retail mortgage ... collection of documents to ensure timely file submissions. * Review loan files for completeness and ...

Sunflower Bank NA

Mortgage Loan Closer

Dallas, TX · On-site

The Mortgage Loan Closer position is responsible for preparing documents for loan closings ... Additional information about our data collection practices and location-specific notices is ...

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Mortgage Collection information

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How much do mortgage collection jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for mortgage collection in Texas is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $19.71 per hour, depending on experience, location, and employer.

What is mortgage collection?

Mortgage collection refers to the process by which lenders contact and work with borrowers who have fallen behind on their mortgage payments. The goal is to recover missed payments and bring the loan current, often through repayment plans, loan modifications, or other arrangements. If efforts to collect are unsuccessful, the process can eventually lead to foreclosure, which is the legal process of taking ownership of the property. Mortgage collectors play a crucial role in helping both the lender and the borrower find solutions to avoid foreclosure when possible.

What are the key skills and qualifications needed to thrive as a mortgage collection specialist?

A Mortgage Collection Specialist needs strong knowledge of loan servicing, account reconciliation, and relevant financial regulations, often supported by a high school diploma or associate degree. Familiarity with loan management systems, collections software, and regulatory compliance tools is typically required. Excellent negotiation skills, problem-solving abilities, and resilience are crucial soft skills for handling sensitive borrower interactions. These competencies ensure effective recovery of overdue payments while maintaining positive customer relationships and compliance with industry standards.

What are some common challenges faced by professionals in mortgage collection, and how can they be addressed?

One common challenge in mortgage collection is handling sensitive conversations with borrowers who may be experiencing financial hardship or emotional distress. Professionals must balance empathy with effective negotiation to find solutions that work for both the lender and the borrower. Staying organized while managing multiple accounts and adhering to strict regulatory requirements is also essential. Building strong communication skills and maintaining up-to-date knowledge of foreclosure laws and loss mitigation options can help mortgage collection specialists navigate these challenges successfully.

What is the difference between Mortgage Collection vs Mortgage Underwriter?

AspectMortgage CollectionMortgage Underwriter
Primary RoleContact borrowers to collect overdue mortgage payments and resolve delinquenciesAssess loan applications, evaluate risk, and approve or deny mortgage loans
Required CredentialsBasic financial knowledge, customer service skillsMortgage licensing, financial or real estate background, underwriting certifications
Work EnvironmentCall centers, customer service departmentsBanking or lending offices, underwriting departments
Industry UsageCommon in mortgage servicing and collections departmentsIntegral to mortgage loan approval process

Mortgage Collection specialists focus on managing overdue payments and communicating with borrowers, while Mortgage Underwriters evaluate loan applications to determine approval. Both roles are essential in the mortgage industry but serve different functions within the loan lifecycle.

How much does a mortgage collection specialist make?

A mortgage collection specialist typically earns between $35,000 and $55,000 annually, depending on experience, location, and employer. They often work in office environments, utilizing collection software and communication skills to recover overdue mortgage payments.

What are popular job titles related to Mortgage Collection jobs in Texas?

For Mortgage Collection jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Mortgage Collection jobs in Texas look for?

The top searched job categories for Mortgage Collection jobs in Texas are:

What cities in Texas are hiring for Mortgage Collection jobs?

Cities in Texas with the most Mortgage Collection job openings:

Mortgage Collection jobs near you
Infographic showing various Mortgage Collection job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,409 per year, or $19.9 per hour.

Mortgage Collections Manager

Irving, TX • On-site

BSI Financial Services
201 - 500 employees
Learn more about BSI Financial Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Description
Summary/Objective
The Collections Manager will be responsible for leading and managing an agency (FNMA, FHLMC, GNMA, PLS) mortgage servicing collections team focused on the recovery of early-stage and late-stage delinquent accounts. The manager will be responsible for effectively developing campaigns across all stages of delinquency and ensuring the team is trained to qualify customers for loss mitigation retention and liquidation options to include repayment plans, forbearances, loan modifications, partial claims, and short sales. The Manager will assist with setting team goals, updating progress, tracking spreadsheets, communicating with Clients, and providing feedback to the Collections Specialists. The Manager will assist with escalated calls, process development, as well as agent training and development.
Qualifications
  • Experience with developing and implementing an omni-channel collections strategy that maximizes capacity and contact to include Text, Email, IVR, and Chat
  • Deep understanding of default residential mortgage servicing
  • 5+ years of experience managing residential mortgage collections teams including identifying options for retention and liquidation across all Agency Investors, required
  • 3+ years of experience with Sagent Mortgage Loan Servicing system, required
  • Demonstrated Knowledge in establishing call campaigns across various stages of delinquency to include agency segmentation based on call requirements and loan status
  • Ability to analyze and review large data sets, write basic SQL queries, and identify opportunities to improve collections strategy and performance metrics
  • Understanding of call center regulatory compliance requirements including but not limited to FDCPA, TCPA, Agency, State, and Federal regulations
  • Experienced working with cloud- based telephony platforms such as Five9
  • Exceptional time management skillset with ability to manage daily operational performance with strategic priorities
  • Strong problem solving and business solutioning
  • Great motivator, with strong conflict resolution skills
  • Proficiency in Microsoft Office suite to include Excel, Word, and Powerpoint
  • Customer Communication -Handle escalated calls in a professional manner while keeping and improving customer relations
  • Monitor reports to ensure Collections Specialists are meeting goals
  • Responsible for delegating duties to Collections Specialists
  • Provide timely follow up on Collection Specialist's work expectations
  • Follow up with team on training requirements to ensure ongoing education
  • Payroll processes-Approve Time off requests & ensure timesheets are accurate
  • Calculate Monthly incentives using goals and real time data provided monthly
  • Responsible for coaching and agent development
  • Live call monitoring to ensure quality standards of BSI are being met
  • Responsible for meeting legal requirements and following internal policies
  • Respond to emails in a timely professional manner
  • Adhere to federal and state debt collection laws and regulations
  • Assist the SVP in various areas concerning personnel issues, caseload evaluations, special projects, and research complaints

Competencies/Skills
  • Customer/Client Focus- must possess excellent Active Listening skills and promote positive borrower experience
  • Problem Solving/Critical thinking skills
  • Time Management-Ability to multitask in fast paced environment
  • Clear and Concise professional communication- Written and Verbal, Resilient with Impolite clients
  • Outstanding phone etiquette
  • Teamwork Orientation- but ability to work successfully on own initiative
  • Proficient Computer skills
  • Strong Typing skills
  • Strong organizational skills
  • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt
  • collection practices
  • Negotiating skills
  • Patience and stress management
  • Adaptable to change
  • Strong Work Ethic
  • Strong leadership skills and ability to motivate others

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanner, printer, and photocopiers. Ability to sit for extended periods of time is essential.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. In addition to one Saturday per month 8:00 am- 12:00 pm. Additional working hours may be required based on company needs.
Education and Experience
  • High school diploma or equivalent required
  • 1-year minimum of Leadership/Management experience
  • Knowledge of Microsoft Office and Google applications required
  • Customer service experience, preferred
  • Prior experience in debt collection preferred
  • Mortgage banking experience, preferred
  • Telecommunication experience, preferred

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What's in it for you?
  • Competitive compensation and full benefits package include medical, dental, and vision.
  • 100% company-paid life insurance and disability coverage!
  • 401K with company matching!
  • 17 days PTO (increases with tenure) and 9 company paid holidays!
  • Professional but fun, casual work environment and great team culture!

About BSI Financial
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.
BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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