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Mortgage Collection Jobs in Arizona (NOW HIRING)

Advise and educate clients on the Lendage mortgage products and the application process * Assist clients in completing mortgage applications, including the collection of the requisite information ...

Advise and educate clients on the Lendage mortgage products and the application process * Assist clients in completing mortgage applications, including the collection of the requisite information ...

Advise and educate clients on the Lendage mortgage products and the application process * Assist clients in completing mortgage applications, including the collection of the requisite information ...

Take mortgage loan applications by phone and prepare effective loan proposals * Obtain all ... CA Privacy Policy CA Notice at Collection

Inside Mortgage Loan Officer

Tempe, AZ · On-site

$31.14 - $38.06/hr

... mortgage or home equity needs. Pre-qualify and consult members to determine the program that best ... collection of documentation. Provide best in class service to members, employees and business ...

Inside Mortgage Loan Officer

Tempe, AZ · On-site

$31.14 - $38.06/hr

... mortgage or home equity needs. Pre-qualify and consult members to determine the program that best ... collection of documentation. Provide best in class service to members, employees and business ...

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Mortgage Collection information

What is mortgage collection?

Mortgage collection refers to the process by which lenders contact and work with borrowers who have fallen behind on their mortgage payments. The goal is to recover missed payments and bring the loan current, often through repayment plans, loan modifications, or other arrangements. If efforts to collect are unsuccessful, the process can eventually lead to foreclosure, which is the legal process of taking ownership of the property. Mortgage collectors play a crucial role in helping both the lender and the borrower find solutions to avoid foreclosure when possible.

What are the key skills and qualifications needed to thrive as a mortgage collection specialist?

A Mortgage Collection Specialist needs strong knowledge of loan servicing, account reconciliation, and relevant financial regulations, often supported by a high school diploma or associate degree. Familiarity with loan management systems, collections software, and regulatory compliance tools is typically required. Excellent negotiation skills, problem-solving abilities, and resilience are crucial soft skills for handling sensitive borrower interactions. These competencies ensure effective recovery of overdue payments while maintaining positive customer relationships and compliance with industry standards.

What are some common challenges faced by professionals in mortgage collection, and how can they be addressed?

One common challenge in mortgage collection is handling sensitive conversations with borrowers who may be experiencing financial hardship or emotional distress. Professionals must balance empathy with effective negotiation to find solutions that work for both the lender and the borrower. Staying organized while managing multiple accounts and adhering to strict regulatory requirements is also essential. Building strong communication skills and maintaining up-to-date knowledge of foreclosure laws and loss mitigation options can help mortgage collection specialists navigate these challenges successfully.

What is the difference between Mortgage Collection vs Mortgage Underwriter?

AspectMortgage CollectionMortgage Underwriter
Primary RoleContact borrowers to collect overdue mortgage payments and resolve delinquenciesAssess loan applications, evaluate risk, and approve or deny mortgage loans
Required CredentialsBasic financial knowledge, customer service skillsMortgage licensing, financial or real estate background, underwriting certifications
Work EnvironmentCall centers, customer service departmentsBanking or lending offices, underwriting departments
Industry UsageCommon in mortgage servicing and collections departmentsIntegral to mortgage loan approval process

Mortgage Collection specialists focus on managing overdue payments and communicating with borrowers, while Mortgage Underwriters evaluate loan applications to determine approval. Both roles are essential in the mortgage industry but serve different functions within the loan lifecycle.

How much does a mortgage collection specialist make?

A mortgage collection specialist typically earns between $35,000 and $55,000 annually, depending on experience, location, and employer. They often work in office environments, utilizing collection software and communication skills to recover overdue mortgage payments.

What cities in Arizona are hiring for Mortgage Collection jobs?

Cities in Arizona with the most Mortgage Collection job openings:

Infographic showing various Mortgage Collection job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Mortgage Advisor II

Achieve

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago


Job description

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Since 2002, Achieve has grown into one of the largest private consumer fintech unicorns in the U.S., with over $40B in enrollments for our industry-leading, tech-enabled debt resolution services business, and over $11Bn in personal and home loans originations via our banking-as-a-service partner.

Job Description

As a Mortgage Advisor II, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. In this role, you'll learn about mortgage-specific systems and then prep to get your NMLS licenses reactivated. Once completed, you'll receive leads and use your consultative sales skills, along with your newly-learned mortgage knowledge, to provide residential HELOCs. Over time, you'll learn about future products and offer those as well.

***We offer a guaranteed monthly bonus for first three months!

***Our top producers for the Mortgage Advisor II role make north of 250K!

Our office is conveniently located in Tempe, AZ near Tempe Marketplace and the junction of the 202 and 101.  Please note that this role will be working in office five days per week.  

What you'll do:  

  • Evaluate and analyze applicants' financial status, credit, and property details to determine mortgage eligibility
  • Advise and educate clients on the Lendage mortgage products and the application process
  • Assist clients in completing mortgage applications, including the collection of the requisite information needed to obtain a mortgage approval
  • Operate skillfully within the mortgage sales environment including the Loan Origination System, CRM, credit vendor system, and other required software and systems across the entire end-to-end mortgage process
  • Communicate constantly with prospects, loan applicants, and 3rd party vendors, with continual follow-up throughout the mortgage process
  • You will be expected to qualify for several state mortgage licenses within the first 45 days and to be knowledge
Qualifications

What you'll bring:

  • Current AZ resident - role must reside in AZ
  • Active NMLS (or able to be reactivated)
  • Have passed the SAFE exam
  • 3+ years of mortgage lending experience
  • Eligible to complete state and federal MLO licensing requirements, including but not limited to required pre-license education, state and federal testing, and federal background checks to obtain an appropriate license to conduct business in all states deemed necessary by the company
  • Ability to work both independently and as a team player
  • Ability to work in a continually changing, entrepreneurial team environment
  • Passion, great communication skills, self-motivation, a positive attitude, and competitive spirit
  • Embodies the four Achieve core values: Care, Collaboration, Get Better, and Act with Integrity
Additional Information

All your information will be kept confidential according to EEO guidelines.

Achieve well-being with:

  • 401 (k) with employer match
  • Medical, dental, and vision with HSA and FSA options  
  • Competitive vacation and sick time off, as well as dedicated volunteer days
  • Access to wellness support through Employee Assistance Program, physical and mental health wellness programs
  • Pet care discounts for your furry family members
  • Financial support in times of hardship with our Achieve Care Fund
  • A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups 

Join Achieve, change the future.

At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.

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