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Monitoring Manager Jobs in New York (NOW HIRING)

Greenwich Public Schools

Cafeteria Monitor

Greenwich, CT · On-site

$17.65/hr

Under the supervision of the school administration, cafeteria monitors manage student behavior student lunchtime. Cafeteria monitors work daily from approximately 11:00 a.m. - 2:00 p.m. and are ...

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Monitoring Manager information

What is a monitoring manager?

Monitoring Managers are professionals responsible for overseeing and coordinating the tracking and evaluation of processes, projects, or systems within an organization. They ensure that operations comply with established standards and regulations, analyze performance data, and report on findings to senior management. Their role often involves developing monitoring frameworks, managing teams, and recommending improvements to enhance efficiency and effectiveness.

What are the key skills and qualifications needed to thrive as a monitoring manager?

To thrive as a Monitoring Manager, you need expertise in data analysis, process oversight, and a background in project management or quality assurance, often supported by a relevant degree. Familiarity with monitoring software tools, data visualization platforms, and certifications like PMP or Six Sigma are typically beneficial. Exceptional attention to detail, problem-solving abilities, and strong communication skills help you lead teams and ensure compliance. These skills are crucial for maintaining high operational standards, identifying process improvements, and driving organizational effectiveness.

What are some common challenges monitoring managers face when overseeing large-scale monitoring operations?

Monitoring Managers often encounter challenges such as ensuring data accuracy across multiple systems, prioritizing alerts or incidents efficiently, and maintaining effective communication between cross-functional teams. Balancing the need for thorough oversight with the pressure for rapid response can be demanding, especially in fast-paced or high-stakes environments. Successful Monitoring Managers develop strong organizational skills and leverage automation tools to streamline workflows, while fostering a collaborative culture that encourages proactive problem-solving.

What is the difference between Monitoring Manager vs Monitoring Coordinator?

AspectMonitoring ManagerMonitoring Coordinator
CredentialsTypically requires a bachelor’s degree in a related field; certifications like PMP or PMI-ACP are commonUsually requires a bachelor’s degree; certifications are less common but may include basic project management or industry-specific credentials
Work EnvironmentOversees multiple projects or teams, strategic planning, and high-level decision-makingFocuses on supporting monitoring activities, data collection, and reporting under supervision
Employer & Industry UsageUsed in industries like construction, IT, healthcare, and environmental managementCommon in similar industries, often as a support role within monitoring or project teams

The Monitoring Manager typically holds a leadership role with strategic responsibilities, overseeing monitoring processes and teams. In contrast, the Monitoring Coordinator supports monitoring activities, focusing on data collection and reporting. Both roles are essential but differ in scope, responsibilities, and seniority.

How to start a career in monitoring manager?

To start a career as a monitoring manager, candidates typically need a bachelor's degree in a relevant field such as business, finance, or information technology. Gaining experience in data analysis, project management, or compliance roles, along with developing skills in monitoring tools and reporting, is essential. Certifications like Certified Monitoring Professional (CMP) can enhance prospects in this field.

What are the most commonly searched types of Monitoring jobs in New York?

The most popular types of Monitoring jobs in New York are:

What cities in New York are hiring for Monitoring Manager jobs?

Cities in New York with the most Monitoring Manager job openings:

Monitoring Manager jobs near you
Infographic showing various Monitoring Manager job openings in New York as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Product & Platform Monitoring Lead

New York, NY • On-site

ClarityPay Program Services LLC
See more jobs at ClarityPay Program Services LLCexternal

$182K - $211K/yr

Full-time

Re-posted 7 days ago

Job description

About Us:
At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable "Pay-Over-Time" tools- including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence-combining deep expertise with advanced tech to deliver better outcomes, every time.
Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
Role Overview
Product & Platform Monitoring Manager to ensure the reliability, performance, and operational health of our fintech products and underlying platforms. This role sits at the intersection of Product, Engineering, Risk, and Operations, owning end-to-end monitoring of customer journeys, transaction flows, APIs, and third-party integrations.
Proactively detect issues, lead incident response, and translate platform signals into actionable insights that improve customer experience and platform stability.
Key Responsibilities
Product & Customer Journey Monitoring
  • Monitor end-to-end customer flows (onboarding, underwriting, payments, disbursements, repayments).
  • Define and track product health metrics such as conversion rates, approval rates, payment success, and drop-offs.
  • Identify customer-impacting issues and coordinate timely resolution and communication.

Platform & Technical Monitoring
  • Own real-time monitoring of APIs, services, and third-party integrations.
  • Track availability, latency, error rates, and transaction throughput.
  • Partner with Engineering to define SLIs, SLOs, alerts, and escalation paths.

Incident Management
  • Lead incident detection, triage, and cross-functional response.
  • Run incident calls, document timelines, and drive post-incident reviews.
  • Ensure root causes are addressed and preventive actions are implemented.

Risk, Controls & Reporting
  • Monitor operational and transaction-level anomalies (failed payments, reversals, reconciliation breaks).
  • Support audit, compliance, and risk reporting through control monitoring.
  • Build dashboards and reports for product, engineering, and leadership teams.

Cross-Functional Collaboration
  • Partner closely with Product, Engineering, Risk, Finance, and Customer Support.
  • Ensure monitoring and alerting are in place for new product launches and integrations.

Qualifications
Required
  • 5+ years of experience in fintech, payments, lending, or financial services platforms.
  • Strong understanding of API-based systems and transaction processing.
  • Hands-on experience with monitoring/observability tools (e.g., Datadog, New Relic, Grafana, CloudWatch, Splunk).
  • Hands-on experience of building and managing MIS and Data reporting tools such as QuickSight, Tableau, PowerBI etc.
  • SQL or basic scripting experience in Python for analysis and reporting.
  • Proven experience managing production incidents in high-availability systems.
  • Strong analytical and communication skills.

Preferred
  • Experience with consumer lending, commercial lending, BNPL, card payments, ACH, or real-time payments.
  • Familiarity with SRE concepts, SLAs/SLOs, and reliability best practices.

Key Success Metrics
  • Issues are identified before they materially impact customers.
  • Clear, trusted dashboards provide real-time visibility into product and platform health.
  • Faster incident resolution and fewer repeat production issues.
  • Improved customer experience and operational resilience.

Apply