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Monday Through Friday First Call Resolution Jobs in Chicago, IL

TEKsystems

Overnight Service Desk Analyst

Chicago, IL · On-site

$75K - $92K/yr

The standard working schedule for this position is Monday through Friday, 10:00 p.m. to 7:00 a.m ... first call resolution and SLAs. • Execute basic and routine systems administration tasks (e.g ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

The standard working schedule for this position is Monday through Friday, 10:00 p.m. to 7:00 a.m ... first call resolution and SLAs. • Execute basic and routine systems administration tasks (e.g ...

Confidential

BUS DRIVER

South Holland, IL · On-site

$15 - $18/hr

Monday through Friday for people ages 60 and older. All buses are ADA compliant, and drivers are certified to operate lifts for wheelchair transports. Customer appointments are made on a first call ...

COFREIGHT INC

Class A Driver

Joliet, IL · On-site

This is a Monday through Friday, 1st shift start 9am to 7:00pm. (Must be flexible operating Automatic & Manual) Join our team of elite professionals recognized for a high standard in Safety, Quality ...

Unisco

Class A Driver

Joliet, IL · On-site

This is a Monday through Friday, 1st shift start 9am to 7:00pm. (Must be flexible operating Automatic & Manual) Join our team of elite professionals recognized for a high standard in Safety, Quality ...

Unis LLC

Class A Driver

Joliet, IL · On-site

$29/hr

This is a Monday through Friday, 1st shift start 9am to 7:00pm. (Must be flexible operating Automatic & Manual) Join our team of elite professionals recognized for a high standard in Safety, Quality ...

Unis LLC

Company Driver 1st Shift

Joliet, IL · On-site

$29/hr

This is Monday through Friday; 1st shift start time varies. Must be flexible operating Automatic & Manual) Join our team of elite professionals recognized for a high standard in Safety, Quality ...

Unisco

Company Driver 1st Shift

Joliet, IL · On-site

This is Monday through Friday; 1st shift start time varies. Must be flexible operating Automatic & Manual) Join our team of elite professionals recognized for a high standard in Safety, Quality ...

COFREIGHT INC

Company Driver 1st Shift

Joliet, IL · On-site

This is Monday through Friday; 1st shift start time varies. Must be flexible operating Automatic & Manual) Join our team of elite professionals recognized for a high standard in Safety, Quality ...

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Showing results 21-40

All JobsMonday Through Friday First Call Resolution JobsMonday Through Friday First Call Resolution Jobs in Chicago, IL

Monday Through Friday First Call Resolution information

See Chicago, IL salary details

$13

$29

$57

How much do monday through friday first call resolution jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for monday through friday first call resolution in Chicago, IL is $29.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $37.16 per hour, depending on experience, location, and employer.

What is the difference between Monday Through Friday First Call Resolution vs Customer Service Representative?

AspectMonday Through Friday First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during weekdaysHandling customer inquiries and providing support
Work ScheduleMonday to Friday, standard business hoursVaries, often includes weekends and evenings
CertificationsCustomer service skills, communication, problem-solvingCustomer service skills, communication, sometimes specific product knowledge
Work EnvironmentCall centers, office settingsCall centers, retail, office environments

Monday Through Friday First Call Resolution focuses on resolving customer issues on the first call during standard weekday hours, emphasizing efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries, often with varied schedules, and may not always prioritize first call resolution. Both roles require strong communication skills and customer service experience, but their scope and work hours differ.

What are the most commonly searched types of First Call Resolution jobs in Chicago, IL?

The most popular types of First Call Resolution jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Monday Through Friday First Call Resolution jobs?

Cities near Chicago, IL with the most Monday Through Friday First Call Resolution job openings:

Monday Through Friday First Call Resolution jobs near you

Service Desk Senior Technician - Overnight Shift

Sidley Austin LLP

Chicago, IL • On-site

$75K - $94K/yr

Full-time

Re-posted 15 days ago

Job description

The standard working schedule for this position is Monday through Friday, 10:00 p.m. to 7:00 a.m.
The Service Desk Senior Technician is responsible for providing high quality customer service interactions with the firm's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Senior Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.
Duties and Responsibilities:
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
  • Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within Sidley's environment or otherwise approved for installation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate to and closely collaborate with various Level II and III Engineers and other IT groups to obtain knowledge and system access that allows for the highest level of customer service and quick resolution at the Service Desk level
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
  • Execute basic and routine systems administration tasks (e.g., password administration, updating Outlook distribution list, and mailbox rights requests.)
  • Participate in cross-training and shadowing with new Service Desk team members
  • Lead and assist with projects such hardware or software upgrades and on-boarding of large groups.
  • Utilize, create, evaluate and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
  • Lead through influence by sharing knowledge, reviewing Analysts' proposed escalations, suggesting process improvements and mentoring of Service Desk team members.
  • Perform other duties as required.

Education and/or Experience:
Required:
  • BA/BS degree or equivalent work experience, with a preference for those with a degree
  • A minimum of three years of experience providing advanced support of the following applications: Document Management Systems, Microsoft Office Suite, Document Comparison Applications, Adobe Acrobat Professional, various Internet Browsers, network resources, Windows operating systems, web interfaces, and remote access, i.e., Citrix, VPN, etc.
  • A minimum of three years providing direct and exceptional user support in a high performance culture
  • A minimum of three years of experience supporting Smartphones, e.g., iPhone, Android
  • Proven success building strong relationships with team members and mentoring in support of organization-wide initiatives.

Preferred:
  • A minimum of three years of prior law firm or professional services experience.
  • Microsoft Office Application certifications.

Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

#LI-JW1
#LI-Hybrid
The target salary range for this role is:
$75,000 - $94,000 if located in Illinois
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.

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