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Monday Friday Call Center Quality Analyst Jobs (NOW HIRING)

MMC Group LP

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Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

Monday-Friday, 8:30 AM-5:30 PM EST Pay: $17/hr. Position Overview We are hiring Human Resources ... Meet attendance, productivity, quality, and customer service expectations. * Attend required ...

New

Firstsource

Bilingual Quality Analyst

$20.73/hr

... Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM Central Position Overview ... Performs daily quality audits of the call center and/or operations personnel including monitoring ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Monday - Friday 8:30 am - 4:30 pm The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Regular Shift: 11:30 AM - 8:00 PM, Monday-Friday or Tuesday-Saturday * Rotating Saturdays: Once per ... The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

... Monday- Friday) and mandatory 1-2 hrs of overtime on Monday. The candidate must have call center ... experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

... Monday- Friday) and mandatory 1-2 hrs of overtime on Monday. The candidate must have call center ... experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... This role is Monday-Friday 8am-5pm. After completing training onsite, employees enjoy a heavily ...

New

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... This role is Monday-Friday 8am-5pm. After completing training onsite, employees enjoy a heavily ...

New

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

ASAP Back to job search Invite a friend About Us We're more than just quality treatment for ... Monday-Friday, 9:00am-5:00pm. Compensation: $17.00 - 17.50/hour Benefits 403B Dental insurance ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

About Us We're more than just quality treatment for substance use disorders. We're a total health ... Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour Benefits * 403B * Dental insurance

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Monday Friday Call Center Quality Analyst information

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How much do monday friday call center quality analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for monday friday call center quality analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

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Monday Friday Call Center Quality Analyst jobs near you

Team Lead Call Center at Cincinnati, OH (Onsite)

Apptad Inc

Cincinnati, OH • On-site

$22 - $23/hr

Contractor

Re-posted 17 hours ago

Job description

Job Title: Team Lead – Call Center
Location: Cincinnati OH 45227 (On-site role)

Work Schedule: Any 8-hour shift between 8 AM EST – 8 PM EST (Monday-Friday) and mandatory 1-2 hours of overtime on Monday

Pay: $22-$23/hr on C2C

Must Have Experience: Call Center, Customer Support and Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.

Reports To: Delivery Manager


GENERAL FUNCTION

First level of management in the Call Center Department. Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.
 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Coordinate and supervise day-to-day workflow in the Call Center.
  • Monitor Call Center activity to ensure customer service and production standards are met and maintained. Work with other members of the management team to address problems when they arise.
  • Prioritize work and delegate tasks to ensure proper coverage of functions, including assisting as part of a team in the overall management of call flow.
  • Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team.
  • Oversee post-classroom training of new hires, ensuring a full understanding of departmental procedures, Bank procedures, and Bank products and services. Promote teamwork and cross-training among employees.
  • Responsible for the development and motivation of staff and ensuring they have the necessary resources to perform their jobs effectively.
  • Continually identify and implement process improvements and work efficiencies to enhance Call Center performance.
  • Encourage and develop employees' sales skills. Promote cross-selling and upselling of products and services.
  • Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings. Provide feedback and coaching based on quality monitoring results and Voice of Customer feedback.
  • Identify individual and group training needs and collaborate with the management team to develop effective improvement plans.
  • Monitor employee attendance and ensure accuracy of hours worked prior to payroll submission.
  • Demonstrate expert knowledge of banking products and services.
  • Assume periodic responsibility for managing the entire shift, including nights and weekends.
  • Oversee specific departmental projects as assigned.
  • Participate in internal or external departmental rotations for development purposes.
  • Continuously learn and enhance knowledge of Bank products and services.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

  • Providing timely, candid, and constructive performance feedback.
  • Developing employees to their fullest potential and providing challenging opportunities that support career growth.
  • Building and maintaining an appropriate talent pool to ensure adequate bench strength and succession planning.
  • Recognizing and rewarding employees for accomplishments and contributions.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Bachelor's degree or equivalent experience required.
  • 0-2 years of supervisory experience, preferably in a customer service environment.
  • Banking operations experience in the specified area or a comparable area preferred.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
  • Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
  • Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
  • Ability to multi-task and be flexible.
  • Excellent organization and project management skills.
 
 

 

ABOUT US 

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.

With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

OUR MISSION

Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.

Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.

Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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