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Mobile Tech Support Jobs in Tennessee (NOW HIRING)

Odulair, LLC

ERP System and IT Specialist

Joelton, TN · On-site

Odulair, LLC is a leading manufacturer of mobile medical clinic vehicles dedicated to transforming healthcare access. As an ERP System and IT Specialist, you will manage the ERP system, support IT ...

Perma Pipe

IT Manager - US

Lebanon, TN · On-site

$125K/yr

... support reliable day-to-day operations. * Coordinate telecom services including internet and mobile ... Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and ...

PERMA PIPE INC

IT Manager - US

Lebanon, TN · On-site

$76K - $93K/yr

... support reliable day-to-day operations. * Coordinate telecom services including internet and mobile ... Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and ...

PERMA-PIPE

IT Manager - US

Lebanon, TN · On-site

$125K/yr

... support reliable day-to-day operations. * Coordinate telecom services including internet and mobile ... Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and ...

Ipro Networks Pte. Ltd.

IT Specialist

Cookeville, TN · On-site

$29/hr

IT Specialist Location: Cookeville, TN (Onsite) Pay Rate: $29/hr on W2 Duration: 3+ Months Job ... Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and ...

IntelliPro Group Inc.

IT Specialist

Cookeville, TN · On-site

IT Specialist Location: Cookeville, TN (Onsite) Pay Rate: $29/hr on W2 Duration: 3+ Months Job ... Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and ...

IntelliPro Group Inc.

IT Specialist

Cookeville, TN · On-site

$29/hr

IT Specialist 📍 Location: Cookeville, TN (Onsite) 💲 Pay Rate: $29/hr on W2 📅 Duration: 3+ ... Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and ...

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Mobile Tech Support information

What is a mobile tech support?

Mobile Tech Support professionals are specialists who provide technical assistance and troubleshooting for mobile devices such as smartphones, tablets, and related applications. They help users solve issues related to device setup, connectivity, software malfunctions, and security concerns. These experts may work in person, over the phone, or via online chat to diagnose and resolve problems efficiently. Their goal is to ensure that mobile devices operate smoothly and users have a seamless experience.

What are the key skills and qualifications needed to thrive as a mobile tech support?

To thrive as a Mobile Tech Support specialist, you need strong troubleshooting abilities, knowledge of mobile operating systems (iOS, Android), and often a relevant IT certification such as CompTIA A+ or equivalent experience. Familiarity with mobile device management (MDM) platforms, remote support tools, and help desk ticketing systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These competencies ensure timely and effective technical support, enhancing user satisfaction and minimizing device downtime.

What are some common challenges faced in a mobile tech support role, and how can they be effectively managed?

Mobile Tech Support professionals often encounter challenges such as troubleshooting diverse device models, staying updated with frequent software updates, and managing a high volume of support requests. Effective management involves continuous learning, leveraging troubleshooting documentation, and collaborating closely with other IT teams. Developing strong communication skills is also crucial, as you'll need to explain technical solutions clearly to users with varying levels of tech knowledge. Proactively tracking recurring issues can help streamline future support and improve the overall user experience.

What is the difference between Mobile Tech Support vs Computer Support Specialist?

AspectMobile Tech SupportComputer Support Specialist
CertificationsCompTIA A+, Network+; Mobile-specific certificationsCompTIA A+, Network+; general IT certifications
Work EnvironmentOn-site, remote, or in the field, focusing on mobile devicesOffice or remote, supporting desktops, laptops, and peripherals
Industry UsageTelecommunications, mobile device companies, retailCorporate IT, tech support firms, educational institutions

Mobile Tech Support and Computer Support Specialist roles share foundational IT skills and certifications but differ mainly in their focus. Mobile Tech Support specializes in troubleshooting and repairing mobile devices and related services, often in diverse environments. Computer Support Specialists handle a broader range of desktop and laptop issues within organizations. Both roles are essential in the tech support industry, with overlapping skills but distinct areas of expertise.

What are the most commonly searched types of Tech Support jobs in Tennessee?

The most popular types of Tech Support jobs in Tennessee are:

What cities in Tennessee are hiring for Mobile Tech Support jobs?

Cities in Tennessee with the most Mobile Tech Support job openings:

Infographic showing various Mobile Tech Support job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 14% Part Time, 1% Temporary, 10% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Global Services Tech III

Smyrna, TN • On-site

Ashley Global Retail, LLC
Furniture Manufacturing • 10K+ employees
Learn more about Ashley Global Retail, LLCexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Key responsibilities

  • Manage and support systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively.

  • Troubleshoot and resolve issues related to hardware, software, and network infrastructure across various platforms and devices.

  • Lead projects, create reports, and develop documentation to support IT operations and knowledge sharing.

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

Job description

Global Tech Services - Tech III
Department: Global Tech Services (GTS)
Location: Smyrna, TN
Reports To: GTS Manager / GTS Senior Manager
Employment Type: Full-Time
About Ashley Furniture
Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-office operations worldwide.
Job Summary
The Global Tech Services - Tech III independently manages and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members.
This role provides advanced troubleshooting of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these technical skill sets, this role has a technical understanding of Networking, Wireless Systems, UPS, Data Center operations, and IoT.
Key Responsibilities
IT Support & Troubleshooting
  • Work within IT ticketing system to address and track IT hardware and software issues
  • Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments
  • Provide advanced troubleshooting for Microsoft Windows, Apple, and Linux platforms
  • Support iOS and Android mobile devices
  • Troubleshoot barcode scanners and operational hardware
  • Install, troubleshoot, and repair laser, thermal, check, and badge printers
  • Install, configure, and troubleshoot public and proprietary software
  • Image and support Apple-related hardware and software

Infrastructure & Networking
  • Run, terminate, test, and troubleshoot ethernet, fiber optic, and coaxial cabling
  • Utilize ladders and lifts to reach network cabling and equipment for installs and troubleshooting
  • Support networking, wireless systems, UPS, data center operations, and IoT devices

Device & Asset Management
  • Image desktops, laptops, and tablets
  • Monitor and track IT assets, inventory, and warranty periods of machines
  • Manage lifecycle of IT equipment and hardware

Vendor & Escalation Management
  • Act as liaison for vendors working on IT systems, providing direction and assistance as needed
  • Follow escalation procedures to ensure advanced tickets are addressed efficiently
  • Receive tickets from GTS I/GTS II technicians and address or escalate further

Project Leadership & Documentation
  • Take point on projects as directed by GTS Manager/GTS Senior Manager
  • Create reports that add value to the team within ticket system
  • Create knowledge base (KB) articles that provide direction as new issues are resolved
  • Demonstrate ITIL standards and practices

Team Development & Collaboration
  • Mentor GTS I/GTS II technicians to encourage growth personally and professionally
  • Support and advise junior team members on technical issues and best practices
  • Cordially and professionally interact with customers, vendors, superiors, peers, and others

Core Values
  • Demonstrate the Company's Core and Growth Values in the performance of all job functions

Qualifications
Education
  • Associate degree in Computer Science, Information Technology, or related field preferred
  • Equivalent combination of education and technical certifications may be considered

Experience
  • 5+ years of experience in IT support, desktop support, or technical troubleshooting
  • Experience supporting manufacturing, distribution, or retail environments preferred
  • Demonstrated experience mentoring or training junior technical staff

Required Technical Skills
Operating Systems:
  • Advanced troubleshooting: Microsoft Windows, Apple macOS, Linux
  • Mobile platforms: iOS, Android

Hardware Support:
  • Desktop, laptop, and tablet imaging and troubleshooting
  • Barcode scanners and operational hardware
  • Printer systems: Laser, thermal, check, badge printers
  • Network equipment installation and troubleshooting

Networking & Infrastructure:
  • Ethernet, fiber optic, and coaxial cabling (run, terminate, test, troubleshoot)
  • Wired and wireless network troubleshooting
  • UPS systems
  • Data center operations
  • IoT device support

Systems & Tools:
  • IT ticketing systems
  • ITIL standards and practices
  • Asset and inventory management systems
  • Knowledge base and documentation tools

Certifications Preferred
  • CompTIA A+
  • CompTIA Network+
  • ITIL Foundation
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Apple Certified Support Professional (ACSP)

Skills & Competencies
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service abilities
  • Ability to mentor and develop junior team members
  • Project management and organizational skills
  • Ability to work independently and prioritize multiple tasks
  • Physical ability to utilize ladders and lifts for equipment access
  • Professional and cordial interaction with all stakeholders

Core Competencies Aligned to Ashley Values
Successful team members at Ashley consistently demonstrate:
  • Integrity & Transparency - Forthright, honest communication and ethical decision-making
  • Execution Discipline - Relentless follow-through and attention to detail
  • Hands-On Ownership - Willingness to "get dirty," inspect work, and solve real problems
  • Leadership at Every Level - Ability to lead initiatives and influence outcomes regardless of title
  • Customer & Business Mindset - Focus on delivering what is promised and driving measurable impact
  • Boundaryless Collaboration - Works for the greater good of the enterprise, not functional silos
  • Continuous Improvement - Learns the business deeply and improves how work gets done

Physical Requirements
  • Ability to lift and move equipment up to 50 pounds
  • Ability to utilize ladders and lifts to reach network cabling and equipment
  • Ability to work in various environments including offices, manufacturing floors, warehouses, and data centers
  • Occasional travel to other Ashley locations as needed

What We Offer
  • Competitive compensation package
  • Comprehensive benefits including health, dental, and vision insurance
  • 401(k) with company match
  • Professional development and certification opportunities
  • Collaborative and innovative work environment
  • Opportunity to support technology operations at a leading global brand

Equal Employment Opportunity Statement
Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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