NOCO Energy Corp. is seeking a customer-focused IT Service Desk Technician to serve as the primary ... mobile software including Windows operating systems, Microsoft 365 Business and collaboration ...
NOCO Energy Corp. is seeking a customer-focused IT Service Desk Technician to serve as the primary ... mobile software including Windows operating systems, Microsoft 365 Business and collaboration ...
Temporary IT Service Desk Technician
Tonawanda, NY · On-site
$24 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
Tonawanda, NY Compensation: $24.00 - $28.00/hour, based on experience What We Are Looking For NOCO ... Support end user usage of company desktop and mobile software including Windows operating systems ...
Temporary IT Service Desk Technician
Tonawanda, NY · On-site
$24 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
Tonawanda, NY Compensation: $24.00 - $28.00/hour, based on experience What We Are Looking For NOCO ... Support end user usage of company desktop and mobile software including Windows operating systems ...
Mobile Noco Energy information
See salary details
$15.38 - $20.54
6% of jobs
$24.20 is the 25th percentile. Wages below this are outliers.
$20.54 - $25.70
26% of jobs
The median wage is $27.94 / hr.
$25.70 - $30.86
40% of jobs
$31.75 is the 75th percentile. Wages above this are outliers.
$30.86 - $36.01
14% of jobs
$36.01 - $41.17
6% of jobs
$41.17 - $46.33
1% of jobs
$46.33 - $51.49
1% of jobs
$51.49 - $56.64
1% of jobs
$56.64 - $61.80
0% of jobs
$61.80 - $66.96
1% of jobs
$66.96 - $72.12
3% of jobs
$15
$33
$72
How much do mobile noco energy jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for mobile noco energy in the United States is $33.00, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $33.41 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Noco Energy jobs?
The most popular types of Noco Energy jobs are:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Job Summary:
NOCO Energy Corp. is seeking a customer-focused IT Service Desk Technician to serve as the primary point of contact for technical support and service requests. The ideal candidate will have strong troubleshooting skills and a commitment to excellent customer service, responsible for resolving technical issues and ensuring user productivity.
Responsibilities:
• Primary contact for customer requests and issues requiring IT involvement.
• Responsible for identification, logging and categorization of all end user requests and incidents related to IT products and services.
• Accountable for detailed troubleshooting and information gathering via customer conversations, log reviews, internet research, etc.
• Liaison between end users and technical teams to triage and gather additional information as required to determine root cause of reported incidents.
• Escalate issues and requests to higher level technical and application support tiers when unable to resolve requests using available tools or documentation.
• Evaluate and respond to alerts from IT networking and system monitoring tools.
• Prompt resolution of requests and issues using held knowledge, following SOPs or Known Error resolutions and workarounds, via phone, email and in person.
• Support end user usage of company hardware devices, including laptop and desktop computers, printers, cell phones, tablets, scanners, and other business-related devices.
• Support end user usage of company desktop and mobile software including Windows operating systems, Microsoft 365 Business and collaboration applications, ERP and CRM platforms.
• Laptop and desktop configuration and deployment.
• User management, including on-boarding and off-boarding, lifecycle account management including password resets, account unlocks, access management, software licensing, Active Directory changes.
• Preparing training manuals and FAQ materials for easy-access end-user guidance on IT services.
• Document procedures and knowledge in the IT Knowledge Base.
• Looks for opportunities for operational improvements and makes recommendations to optimize IT performance or prevent future problems.
• Communication to end users during major outages, planned maintenance and other information relays when required.
• Ensures agreed upon SLA's are continually met and/or exceeded.
• Periodically support user’s after-hours as part of the IT after-hours support rotation.
Qualifications:
Required:
• Bachelor’s degree or equivalent work experience.
• Proficiency with Microsoft Windows 10/11 operating system, productivity desktop software.
• Experience supporting Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21 or Service Titan a plus.
• Must be able to work well in a fast-paced, diverse environment.
• A positive customer-first attitude with a drive to help the business achieve its goals.
• Commitment to integrity and ethical behavior.
• Team player able to work with associates at all levels.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
Preferred:
• Degree in Information Systems, Computer Science or related field a plus.
• Experience with Microsoft 365 products a plus.
Company:
With a rich history spanning more than 90 years, NOCO is a leading full-service energy company servicing customers across Upstate New York. Founded in 1933, the company is headquartered in Tonawanda, NY, US, , with a team of 201-500 employees. The company is currently Growth Stage.
NOCO Energy Corp. is seeking a customer-focused IT Service Desk Technician to serve as the primary point of contact for technical support and service requests. The ideal candidate will have strong troubleshooting skills and a commitment to excellent customer service, responsible for resolving technical issues and ensuring user productivity.
Responsibilities:
• Primary contact for customer requests and issues requiring IT involvement.
• Responsible for identification, logging and categorization of all end user requests and incidents related to IT products and services.
• Accountable for detailed troubleshooting and information gathering via customer conversations, log reviews, internet research, etc.
• Liaison between end users and technical teams to triage and gather additional information as required to determine root cause of reported incidents.
• Escalate issues and requests to higher level technical and application support tiers when unable to resolve requests using available tools or documentation.
• Evaluate and respond to alerts from IT networking and system monitoring tools.
• Prompt resolution of requests and issues using held knowledge, following SOPs or Known Error resolutions and workarounds, via phone, email and in person.
• Support end user usage of company hardware devices, including laptop and desktop computers, printers, cell phones, tablets, scanners, and other business-related devices.
• Support end user usage of company desktop and mobile software including Windows operating systems, Microsoft 365 Business and collaboration applications, ERP and CRM platforms.
• Laptop and desktop configuration and deployment.
• User management, including on-boarding and off-boarding, lifecycle account management including password resets, account unlocks, access management, software licensing, Active Directory changes.
• Preparing training manuals and FAQ materials for easy-access end-user guidance on IT services.
• Document procedures and knowledge in the IT Knowledge Base.
• Looks for opportunities for operational improvements and makes recommendations to optimize IT performance or prevent future problems.
• Communication to end users during major outages, planned maintenance and other information relays when required.
• Ensures agreed upon SLA's are continually met and/or exceeded.
• Periodically support user’s after-hours as part of the IT after-hours support rotation.
Qualifications:
Required:
• Bachelor’s degree or equivalent work experience.
• Proficiency with Microsoft Windows 10/11 operating system, productivity desktop software.
• Experience supporting Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21 or Service Titan a plus.
• Must be able to work well in a fast-paced, diverse environment.
• A positive customer-first attitude with a drive to help the business achieve its goals.
• Commitment to integrity and ethical behavior.
• Team player able to work with associates at all levels.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
Preferred:
• Degree in Information Systems, Computer Science or related field a plus.
• Experience with Microsoft 365 products a plus.
Company:
With a rich history spanning more than 90 years, NOCO is a leading full-service energy company servicing customers across Upstate New York. Founded in 1933, the company is headquartered in Tonawanda, NY, US, , with a team of 201-500 employees. The company is currently Growth Stage.
About NOCO Energy
Sourced by ZipRecruiter
Industry
Oil and gas extraction
Company size
201 - 500 Employees
Headquarters location
Tonawanda, NY, US
Year founded
1933