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Job Title:  Service Technician

Company: Loenbro, LLC
Business Unit/Department: Service                                                     
Location: Greater Phoenix Area
Reports to:  Service Account Manager / Service Manager
Employment Type: Full-Time
FLSA Classification: Non-Exempt

About Loenbro

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach-every customer benefits from our capabilities and our care.

At Loenbro, we don't just offer jobs-we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

Job Summary
The Service Technician is responsible for maintenance and repair of electric components and equipment and ensure equipment is running correctly. Refers to schematics and performs visual inspections for basic problems. Uses diagnostic equipment to pinpoint malfunctions. Once identified, defective components are repaired or replaced. Primary responsibility of this role is to safely perform electrical service, maintenance, troubleshoot, repair and install work while delivering exceptional customer service.

Essential Job Responsibilities

• Diagnose, troubleshoot, test, and repair electrical systems, equipment, and controls using appropriate testing, metering, and measuring devices.
• Perform planned preventative maintenance, inspections, system testing, and equipment evaluations to ensure safe and reliable operation.
• Complete service contracts, quoted projects, and demand service calls in accordance with company standards, applicable codes, regulations, and customer requirements.
• Operate hand tools, power tools, gauges, testing instruments, and other trade-related equipment safely and proficiently.
• Accurately complete work orders, daily work authorizations (DWAs), service reports, and other required documentation, including labor, materials, and invoicing information, utilizing ServiceTitan and mobile technology platforms.
• Communicate project status, service findings, and recommendations effectively with customers, Service Coordinators, Project Specialists, and other internal stakeholders.
• Develop and maintain strong customer relationships by delivering high-quality service and ensuring customer satisfaction.
• Identify additional service opportunities, recommend solutions, and recognize customer needs to support business growth.
• Participate in emergency response, after-hours service, and on-call rotation schedules as required.
• Safely operate company vehicles in accordance with company driving policies, safety requirements, and applicable laws.
• Maintain company vehicles, tools, equipment, and service inventory in a clean, organized, and operational condition.
• Purchase materials as needed and coordinate supplier transactions, including providing appropriate purchase order documentation.
• Utilize smartphones and mobile technology to receive work orders, schedules, emails, text communications, and field service updates.
• Adhere to all company safety policies, procedures, and regulatory requirements.
• Maintain all required licenses, certifications, and professional credentials necessary to perform assigned work.

Minimum Qualifications

Required:

• High School Diploma or GED required.
• Two-year technical degree in related field is preferred.
• Maintains required registrations, professional licenses and/or certifications as required by the position.
• 2-5 years of experience as a Service Technician or equivalent.
• Electrical installations and troubleshooting skills required: lighting installations, aerial lighting, and energized electrical work. Must be able to read blueprints. Diagnostic/Trouble shooting ability as demonstrated through prior experience and/or training.
• Performs as self-managed individual.
• Professional demeanor, solid interpersonal skills with good oral communication capability.
• Clean Driving Record

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Able to be exposed to the elements & climates - working in both office and site conditions; extreme heat, cold, wind, rain, etc.
• Able to lift 50lbs without strain or assistance.
• Ability to work in confined spaces & places.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Benefits

Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities.  If you're ready to be part of a company that LEADS by:

• Living with Integrity
• Exceeding Expectations
• Acting with Urgency
• Delivering Excellence

...we want to hear from you.

Loenbro is an Equal Opportunity Employer