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Mobile Expert Jobs in Santa Rosa, CA (NOW HIRING)

DSI

Retail Support Specialist

Santa Rosa, CA · On-site

$26/hr

Act as the AT&T subject-matter expert for retail employees and third-party labor partners. * Serve ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Santa Rosa, CA · On-site

$26/hr

Act as the AT&T subject-matter expert for retail employees and third-party labor partners. * Serve ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Novato, CA · On-site

$26/hr

Act as the AT&T subject-matter expert for retail employees and third-party labor partners. * Serve ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

DSI

Retail Support Specialist

Novato, CA · On-site

$26/hr

Act as the AT&T subject-matter expert for retail employees and third-party labor partners. * Serve ... Execute and maintain approved planograms for mobile devices and signage * Maintain inventory ...

J.Jill

Sales Associate

Santa Rosa, CA · On-site

$19/hr

Jill's merchandise to offer expert guidance and recommendations. * Help maintain visual ... and other company mobile devices, occasionally operate trash compactor (where applicable ...

New

Express & Bonobos

Sales Leader

Petaluma, CA · On-site

$19.25 - $26.30/hr

... mobile app. Store Name Petaluma Village Prem Responsibilities Express is seeking a Retail Sales ... Display expert knowledge of product, company policies, promotions, loyalty programs. * Provide ...

Express

Sales Leader

Petaluma, CA · On-site

$19.25 - $26.30/hr

... mobile app. Store Name Petaluma Village Prem Responsibilities Express is seeking a Retail Sales ... Display expert knowledge of product, company policies, promotions, loyalty programs. Provide ...

Express

Sales Leader

Petaluma, CA · On-site

$19.25 - $26.30/hr

... mobile app. Store Name Petaluma Village Prem Responsibilities Express is seeking a Retail Sales ... Display expert knowledge of product, company policies, promotions, loyalty programs. * Provide ...

Express

Store Manager

Santa Rosa, CA · On-site

... mobile app. Store Name Santa Rosa Responsibilities Is the Store Manager role made for you Learn ... expert knowledge of product, company policies, promotions, loyalty programs and lead the education ...

Express

Sales Leader

Petaluma, CA · On-site

$19.25 - $26.30/hr

... mobile app. Store Name Petaluma Village Prem Responsibilities Express is seeking a Retail Sales ... Display expert knowledge of product, company policies, promotions, loyalty programs. Provide ...

Express

Sales Leader

Petaluma, CA · On-site

$19.25 - $26.30/hr

... mobile app. Store Name Petaluma Village Prem Responsibilities Express is seeking a Retail Sales ... Display expert knowledge of product, company policies, promotions, loyalty programs. Provide ...

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All JobsMobile Expert JobsMobile Expert Jobs in Santa Rosa, CA

Mobile Expert information

See Santa Rosa, CA salary details

$5

$13

$14

How much do mobile expert jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for mobile expert in Santa Rosa, CA is $13.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $13.94 per hour, depending on experience, location, and employer.

What is a mobile expert?

Mobile Experts are professionals who specialize in mobile technology, including smartphones, tablets, and related services. They typically assist customers with selecting, setting up, and troubleshooting mobile devices and wireless plans. Mobile Experts often work in retail environments, such as mobile carrier stores, where they provide product recommendations, explain features, and help resolve technical issues. Their goal is to ensure customers have a seamless experience with their mobile products and services.

What are some common challenges mobile experts face when assisting customers with a wide range of devices and operating systems?

Mobile Experts often encounter customers who own a diverse array of smartphones and tablets, each with unique operating systems and features. Staying up to date with the latest models, software updates, and troubleshooting techniques can be challenging but is essential for providing accurate assistance. Additionally, Mobile Experts must be adept at quickly diagnosing issues and communicating solutions in a way that is easy for customers to understand. This role requires strong problem-solving skills, patience, and a genuine interest in technology to ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a mobile expert, and why are they important?

To thrive as a Mobile Expert, you need strong knowledge of wireless products and services, sales experience, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, mobile device activation platforms, and customer relationship management (CRM) tools is commonly required. Exceptional interpersonal skills, active listening, and a customer-focused attitude help you build rapport and address customer needs effectively. These skills and qualities are crucial for driving sales, ensuring customer satisfaction, and staying competitive in a fast-paced retail environment.

What is the difference between Mobile Expert vs Mobile Technician?

AspectMobile ExpertMobile Technician
Required CredentialsCertifications in mobile device repair, customer service skillsTechnical certifications in device repair, troubleshooting
Work EnvironmentRetail stores, service centers, on-site customer supportRepair shops, service centers, on-site troubleshooting
Employer & Industry UsageTelecom providers, electronics retailersRepair shops, electronics manufacturers
Common Search & ComparisonCustomer support, sales, product knowledgeTechnical repair, diagnostics, troubleshooting

The main difference between a Mobile Expert and a Mobile Technician lies in their focus. Mobile Experts often emphasize customer service, product knowledge, and sales support, working in retail or customer-facing environments. Mobile Technicians primarily focus on technical repair, diagnostics, and troubleshooting of devices, typically working in repair shops or service centers. Both roles require technical certifications, but their daily tasks and work settings differ significantly.

What are the most commonly searched types of Expert jobs in Santa Rosa, CA?

The most popular types of Expert jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Mobile Expert jobs?

Cities near Santa Rosa, CA with the most Mobile Expert job openings:

Mobile Expert jobs near you
Infographic showing various Mobile Expert job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $28,426 per year, or $13.7 per hour.

Retail Support Specialist

DSI

Santa Rosa, CA • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements
Required Skills & Qualifications
  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications
  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer
  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits
  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

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