Mobile Crisis Dispatch Jobs (NOW HIRING)

POSITION SUMMARY:The Mobile Crisis Therapist II Shift Lead provides rapid, community-based crisis assessment, intervention, and short-term stabilization for individuals experiencing behavioral health emergencies. Services are delivered where the crisis occurs including homes, schools, shelters, and other community locations, with telehealth used when appropriate. In addition to advanced clinical responsibilities, this role provides shift-level clinical and operational leadership for the mobile crisis team. The Shift Lead serves as the primary point of clinical support during assigned shifts, assisting with case coordination, decision making, safety oversight, and workflow management. This position prioritizes diversion from jail, emergency departments, and psychiatric hospitalization when clinically appropriate and consistent with least restrictive care. The Shift Lead collaborates closely with peers, Mobile Crisis Therapist I/II staff, peer support specialists, supervisors, and community partners to ensure timely response, coordinated clinical recommendations, and appropriate access to services. All services are delivered using trauma informed, culturally responsive, and person-centered practices with a strong focus on safety, dignity, and least restrictive care.DUTIES AND RESPONSIBILITIES:Deliver advanced mobile behavioral health crisis services including de-escalation, safety planning, stabilization, and functional support to reduce unnecessary emergency department visits, hospitalization, and legal involvementConduct comprehensive crisis, diagnostic, and risk assessments in the community and determine appropriate levels of care, including for individuals with co-occurring mental health and substance use disordersProvide brief individual, family, or group therapeutic interventions and independently develop crisis care plans or initial treatment plans as clinically appropriateDevelop individualized crisis plans that emphasize least restrictive interventions and recovery-oriented careServe as the clinical lead on assigned shifts, providing real time guidance, consultation, and decision support to Mobile Crisis Therapist staff and peer support specialistsAssist with shift coordination including triaging referrals, prioritizing response based on acuity, and supporting timely deployment of mobile crisis teamsProvide clinical oversight and consultation for complex, high risk, or legally sensitive casesSupport staff with clinical reasoning, documentation standards, safety planning, and adherence to crisis protocols during assigned shiftsAct as a point of contact for supervisors, hospitals, law enforcement, dispatch, and community partners during assigned shiftsCollaborate with Mobile Crisis Team to ensure coordinated, person-centered service deliveryCoordinate with law enforcement, healthcare providers, schools, DCBS, hospitals, jails, courts, and community organizations to resolve crises and facilitate access to appropriate servicesProvide consultation, education, and collaborative problem solving with community partners related to crisis response and behavioral health careModel trauma informed, culturally responsive, and person-centered crisis intervention practicesIdentify and communicate emerging issues, safety concerns, trends, or follow up needs to supervisory staffMaintain accurate, timely, and high-quality documentation of all client contacts, assessments, interventions, and referrals in accordance with organizational and regulatory standardsParticipate in quality improvement activities, program development, and advanced training related to crisis intervention and evidence-based practicesWork alternate schedules and participate in on call coverage as needed to meet 24/7 program needsPerform other related duties as assigned within the scope of independent licensure and trainingQUALIFICATIONS:Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field from an accredited programActive, unrestricted independent licensure in the state as an LCSW, LPCC, LMFT, Psychologist, or equivalentDemonstrated ability to independently conduct clinical and risk assessments and provide appropriate crisis intervention servicesExperience providing clinical guidance, consultation, or informal leadership within a crisis or emergency services setting preferredStrong knowledge of crisis intervention principles, suicide risk assessment, and trauma informed careStrong verbal communication, written documentation, and clinical decision-making skillsStrong clinical judgment, documentation skills, and ability to support staff in high acuity environmentsJOB REQUIREMENTS / EXPECTATIONS:Ability to sit for extended periods of time and use a computer for clinical documentationAbility to stand, walk, and move throughout a variety of service environments as requiredMay require transporting individuals as part of job duties and must maintain a valid driver’s license and active insurance if applicableWork is performed in variable environments that may involve exposure to individuals in acute emotional distressCrisis services operate 24 hours a day, 7 days a week. Work hours may be irregular and may include evenings, weekends, holidays, overnight shifts, and on call responsibilities based on operational and coverage needsPerformance is evaluated through clinical supervision, documentation reviews, quality assurance measures, productivity standards, and achievement of departmental and agency goalsCORE VALUES:All employees must be willing to live our company's core values.Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes. #J-18808-Ljbffr