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Mobile Atm Support Jobs in Georgia (NOW HIRING)

Amerisbank

Senior Digital Fraud Review Anly

Atlanta, GA · On-site

$18.50 - $25.50/hr

... support one another and to meet every customer's needs. When teammates are empowered and bring ... Perform fraud detection monitoring of checks deposited through ATM and Mobile FXD platform. Perform ...

Ameris Bank

Senior Digital Fraud Review Anly

Atlanta, GA · On-site

$85 - $110/hr

... support one another and to meet every customer's needs. When teammates are empowered and bring ... Perform fraud detection monitoring of checks deposited through ATM and Mobile FXD platform.

Bank of America

Relationship Banker

Carrollton, GA · On-site

$17.25 - $22.50/hr

... exceptional talent, supporting our teammates' physical, emotional, and financial wellness ... such as mobile banking, online banking, or ATM. Key responsibilities include accurately and ...

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All JobsMobile Atm Support JobsMobile Atm Support Jobs in Georgia

Mobile Atm Support information

What is the difference between Mobile Atm Support vs ATM Technician?

AspectMobile Atm SupportATM Technician
CertificationsTypically requires ATM or electronic device certificationsRequires similar certifications, often including electronic or technical certifications
Work EnvironmentField-based, traveling to various locations to support ATMsPrimarily on-site at ATM locations for repairs and maintenance
Employer & IndustryFinancial institutions, ATM service providersBank branches, ATM service companies
Job FocusSupporting, troubleshooting, and maintaining mobile ATM units in the fieldRepairing, installing, and maintaining ATMs at fixed locations

Mobile Atm Support professionals focus on supporting mobile ATM units in the field, often traveling between locations, while ATM Technicians primarily perform repairs and maintenance at fixed ATM sites. Both roles require technical certifications and serve the banking and financial industry, but their work environments and daily tasks differ significantly.

What are the most commonly searched types of Atm Support jobs in Georgia?

The most popular types of Atm Support jobs in Georgia are:

What are popular job titles related to Mobile Atm Support jobs in Georgia?

For Mobile Atm Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Mobile Atm Support jobs in Georgia look for?

The top searched job categories for Mobile Atm Support jobs in Georgia are:

What cities in Georgia are hiring for Mobile Atm Support jobs?

Cities in Georgia with the most Mobile Atm Support job openings:

Mobile Atm Support jobs near you

Member Support Specialist I

Georgia Heritage Federal Credit Union

Savannah, GA • On-site

$18 - $25/hr

Full-time

Re-posted 4 days ago

Job description

Description

  Member Support Specialist I


CLASSIFICATION: Non-Exempt

SUPERVISES: N/A 

REPORTS TO: Member Support Manager, Director of Support Operations, VP of Operations


Purpose


Provide comprehensive member support by delivering accurate information, processing transactions, and resolving member requests across all communication channels. Ensure exceptional service quality while assisting members with troubleshooting, account research, and expanded support functions within the Member Support Center.


Duties and Responsibilities


Member Support & Service Delivery

Serve members in a pleasant, professional, and efficient manner via phone, online channels, and written correspondence.

Adhere to GHFCU Sales and Service Standards.

Manage call flow and return all calls promptly, including status updates.

Maintain a positive, cooperative, and professional attitude with members and employees.

Account Servicing & Transactions

Perform general account servicing

Answer questions regarding share accounts, checking accounts, and open loans; forward new loan requests to lending queues.

Provide member support for wire transfers and complete designated portions of the wire process as outlined in credit union procedures.

Log and prepare daily mail for branch processing; process returned mail per established procedures.

Complete authorized information requests from Social Security, mortgage companies, and other third parties.

Digital Banking & Troubleshooting

Assist members with online banking, mobile banking, remote check deposit, and other digital tools.

Troubleshoot login issues, password resets, device compatibility problems, mobile app errors, and navigation challenges.

Review remote check deposits and ATM check deposits submitted by members, ensuring accuracy and proper handling.

Account Research & Issue Resolution

Research and resolve complex member questions, problems, and complaints related to credit union accounts.

Conduct detailed account research to ensure accurate follow up and member satisfaction.

Continuously monitor and respond to all inbound support channels.

Cross Functional Support

May cross train and assist with Payment Operations tasks and processes as needed 

Support outbound calling initiatives and other marketing or operational campaigns as requested.

Report trends in member issues to leadership to identify potential credit union wide concerns.

Product Knowledge & Member Guidance

Remain current and knowledgeable on all credit union products, services, digital tools, and operational procedures.

Cross sell credit union products and services when appropriate.

Assist members with basic loan questions and transfer to a loan officer when additional expertise is required.

Teamwork & Professional Standards

Maintain strict confidentiality of all member and employee information.

Assist coworkers within the Member Support Center as needed; demonstrate strong teamwork and collaboration.

Be available to work according to the Member Support Center schedule, acknowledging that future Saturday or extended hours may be added.

Perform other duties as assigned.




Requirements

Qualifications

High school diploma or equivalent

Relevant experience in customer service, financial services, or technical support.

Comfort working with digital tools, member transactions, and problem resolution.

Skills

Effective at sales and service engagement 

Self-motivated

Detail oriented and performance accuracy

Strong ability to multitask

Proficient computer skills and comfort with digital tools. 

Personable and professional 

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to be interpreted as an exhaustive record of all duties, responsibilities and qualifications required of employees assigned to this job.

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