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Description

CUSTOMER SERVICE REPRESENTATIVE – CORPORATE OFFICE (AUSTIN, MN)

About Hormel Foods — 

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue. Its brands include PLANTERS®, SKIPPY®, SPAM®, HORMEL® NATURAL CHOICE®, APPLEGATE®, WHOLLY®, HORMEL® BLACK LABEL®, COLUMBUS®, JENNIE-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies and has received numerous other awards and accolades for its corporate responsibility and community service efforts.  For more information, visit hormelfoods.com.

Relocation is not eligible for this role. 

This position reports to the Supervisor of Order Processing.

RESPONSIBILITIES:

This position requires working 8 hours each day Monday through Friday, which may be in addition to unplanned overtime.  The actual start time will be determined by the employee and supervision.  

• Coordinates and processes all assigned organizational, sales and customer requests and data entry. Will escalate more complex issues to the Lead Customer Service Rep.
• Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
• Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
• Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
• Performs resale orders for product movement due to overages/refusals based on OS&D.
• Schedules delivery appointments by phone, email, customer websites when applicable. 
• Edits orders to ensure accuracy in price brackets, price lists, and contract applications. Seeks sales input for price verification if discrepancy is found.
• Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas. Will escalate to lead if issue not able to be resolved.

QUALIFICATIONS:

Required

• Customer Service experience.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to initiate appropriate action independently.
• Broad knowledge of Microsoft Office applications with an emphasis on Excel.
• Demonstrated ability to execute detailed work independently and accurately.
• Demonstrated organizational skills and ability to prioritize work.

• Applicants must not now, or at any time in the future, require sponsorship for a work visa

• Applicants must be authorized to work in the United States for any employer

Preferred

• 1 or more years of related experience.
• Broad knowledge of customer base for example Costco, Target, AWG, etc.
• Experience on Mainframe Order Processing, Oracle, and ODES.

At Hormel Foods, base pay is one part of our total compensation package and is determined within a range.  The base hiring pay range for this role is $18.75- $26.25, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location. 

Other components of Hormel Foods’ total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, profit sharing, 401(k) with employer match, stock purchase plan, earned paid time off, FREE two-year community/technical college tuition for children of employees, and more.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.