Milestone Jobs in Massachusetts (NOW HIRING)

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Position Summary
We are seeking a highly experienced Physical Security Project Manager (SPM) who has passion to lead the delivery of physical security systems for new office and facility builds, and who will also serve as Program Manager for the GSIS Design Engineering Construction (DEC) operating model and construction administration practice. This role will serve as primary point of coordination across internal teams, vendors, and construction partners to ensure systems are implemented on time, on budget, and aligned with GSIS standards. The SPM will manage the complete project lifecycle from project inception through operational handover, and will own the DEC Framework and program pillars, the manager-level program dashboard, portfolio scheduling and CapEx allocation, and the standard processes for construction-phase administration, commissioning, and closeout across all sites. The ideal candidate is familiar with electronic security systems design, program governance, construction administration, and thrives in a fast-paced, multi-stakeholder environment.
Key Responsibilities
Physical Security Project Management: Office Build-Out [50%]
Project Execution | Design Engineering | Stakeholder Coordination
Ownership of project schedules and plans, budgets, correspondence, communication, coordination, meeting documentation, project document organization
Produce request for proposals (RFP's), review vendor proposals (design consultants, security integrators, service and manufacturer partners) evaluate for competitive scope and pricing, process and manage purchase and change orders for facilities and office build projects
Perform iterative reviews of contract requirements and associated progress; communicate and enforce with vendor partners
Lead integration bid process activities, including organization and packaging of Contract Documentation, RFP release and response review, response to bid requests-for-information (RFI's), interviews, proposal review, recommendation, selection, and award
Attend new build kickoff site visits to evaluate space aspects, identify challenges and opportunities for systems technology implementation and design engineering approach
Review and negotiate lease contracts, perform feasibility and due diligence efforts, and collaborate with internal teams to assess site-specific zoning requirements, security risks and mitigation strategies, global and region-specific threat profiles
Oversee contracted design engineering consultants to ensure project Contract Documents (drawings, specifications, ancillary documents) are complete, accurate, coordinated and aligned with Real Estate, GSIS requirements and overall business drivers
Track coordination elements between design engineering consultants and associated project disciplines (architectural, electrical / fire alarm, network, AV/VC, etc.); manage Contract Documentation backcheck process
Construction Administration | Programming & Commissioning | Operational Handover
Lead construction kickoff activities, including security integration schedule creation and dependencies, risk identification and mitigation, kickoff and recurring coordination meetings
Interface with General Contractor, associated construction teams, and construction execution platforms to manage process and communication protocols
Manage submittal and RFI review and approval processes
Liaison between design consultants, security integrators and internal operations teams to streamline security systems programming, on-site acceptance testing and commissioning
Travel to project sites to oversee thorough acceptance testing and validation of all security systems functionality, aligned with standards, and global and site-specific operational needs
Manage punch list items to ensure adherence to Contract Documentation for integration sign-off
Collect and organize closeout documentation, and manage systems operational training strategy with Regional Security Managers and Facilities stakeholders
Quality Assurance / Quality Control (QA / QC)
Collaborate with internal stakeholders to develop and continuously evolve standard documentation, processes, templates, checklists, and automations
Perform iterative reviews of DEC documentation, and consult with Global Security Technology Lead to manage process for updates aligned with systems technology, standards and BOD updates
Produce and actively update tracking, change management and exception evaluations
Align QA tools across business units and drive global standards, documenting regional variances
Own / develop vendor key performance indicators (KPIs) and quarterly business reviews (QBRs)
Collect feedback from security operations, integration vendors, and other construction partners to inform continuous development of project management, design engineering, systems technology, and standard operating procedures
Provide overall project and program status presentations to the Physical Security DEC Manager with focus on priority improvement recommendations
Program Strategy Focus: Program Manager, DEC + Construction Administration [50%]
DEC Program Management
Own the DEC operating model and program pillars (Project Management / Design Engineering; Construction Administration & Operations Handover; QA / QC governance) and operationalize the DEC Framework
Build and maintain the manager-level program dashboard (status, type, timeline, department, seats, classification, standards alignment, MACs) as the single source of truth
Drive schedule management and dependency tracking (network-live, firmware) and tool selection aligned with Real Estate (Asana / Smartsheet)
Coordinate regional consistency, calendar visibility, travel protocol, and a quarterly review cadence across all sites
Define the CapEx allocation framework and approval thresholds; provide program status and priority recommendations to leadership
Construction Administration Program Strategy
Lead construction-phase administration: submittal and RFI review / approval, shop-drawing back-checks against contract documents, and integration sign-off
Define and run standard processes for construction site observation, commissioning (Cx), acceptance testing, and project closeout
Manage punch lists, as-built / closeout documentation, and the service & maintenance handoff window post-FDOB
Integrate specialized schedule items - NEBB / AABC / TABB air-balancing 4-6 weeks pre-FDOB, EHS items (AEDs, sharps) - into the standard construction schedule
Interface with General Contractors and construction platforms; coordinate spare-parts / inventory standards per site / region
Qualifications
Primary Skillsets & Preferred Experience
Minimum 7+ years of project / program management and construction experience
Bachelor's degree in Engineering, Construction Management, or related field
PMP, PgMP, CAPM, PSP, CPP or equivalent certifications strongly preferred
Willingness to travel up to 30% for site visits and commissioning
Proven track record managing multiple concurrent projects and portfolio-level programs across regions
Strong experience with budget and stakeholder management, technical vendors and partners; experience defining CapEx frameworks and approval thresholds
Ability to interpret design and construction documents, building codes & compliance requirements
Demonstrated experience leading construction administration - submittals, RFIs, shop-drawing review, commissioning, acceptance testing, and closeout - on enterprise facility programs
Experience building and maintaining program dashboards, schedules, and dependency tracking as a single source of truth for leadership
Experience with global enterprise-scale corporate real estate deployments and enterprise-level Access Control, Video Surveillance & Management, Intercommunication, Radio and Visitor Management systems, Integrated Security Platforms
Familiarity with cloud-based access control, facial authentication, AI/analytics systems, protective design elements / CPTED principles, network integration and IP-based device deployment
Application and operating systems familiarity: Apple OS, Google Suite, Bluebeam, Revit / AutoCAD, Asana, Smartsheet, MS Project, Procore, PlanGrid, Autodesk Construction Cloud
Personal Attributes
Organized and detail-oriented, comfortable with ambiguity and change, ability to manage competing priorities and tight deadlines
Strong critical thinking and problem-solving abilities; working knowledge of project and program management methodologies and best practices
Systems thinker who builds repeatable processes and governance rather than one-off solutions
Self-aware and self-motivated with strong bias for action, ability to pivot to "priority zero" items
Professional and collaborative with excellent written, verbal and interpersonal skills
Ability to work in active construction environments
Strong alignment with company values and philosophies
Compensation
Estimated Pay Range: 170k-190k USD per year
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.