ONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO ALBANY, NY – NOT OPEN TO RELOCATION
“Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.”
About the Company:
GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.
Job Title: Mid-level IT Specialist
Task Order: HBITS-07-14397
Agency: New York State Office of Children and Family Services (OCFS)
Location: Rensselaer, NY - Hybrid
Duration: 24 Months
Rate: Depends on experience
Position Overview
The Mid-level IT Specialist will support the CONNECTIONS Project for the New York State Office of Children and Family Services (OCFS). This role provides direct user support, technical assistance, and training for the CONNECTIONS system — the statewide child welfare information system used across New York State.
The IT Specialist will assist users via in-person, phone, and email, ensuring compliance with data entry requirements and supporting the ongoing implementation of new system functionality. This position is hybrid, requiring 50% onsite work in Rensselaer, NY.
Day-to-Day Tasks to Be Performed by Candidate Include:
• Provide CONNECTIONS user support via in-person, email, and telephone
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse
Role Definition – IT Specialist (CONNECTIONS Project)
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms — beyond that of a Programmer.
Mid-Level (3–5 Years): Candidate is able to work independently, without assistance.
Qualifications
- 3 years of experience providing IT support to users.
- 3 years of experience providing implementation support services.
- 1.5 years of experience providing onsite systems support in a child welfare environment. Child welfare is defined as child protective, foster care/permanency, or preventive services.
- 1.5 years of experience training staff in a child welfare environment. Child welfare is defined as child protective, foster care/permanency, or preventive services.
- Bachelor’s Degree
Required Documentation
• Résumé
• Copy of Candidate Identification (i.e., driver’s license and/or passport and Visa if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.