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Microsoft Office 365 Technical Support Engineer Jobs

Omni Inclusive

Office 365 Admin

Jackson, MI · On-site

$16.75 - $23.25/hr

Office 365 And Azure Administrator Strong knowledge and experience working with Office 365 and ... Proven experience providing technical support with O365, Microsoft Teams (MS Teams), Skype for ...

Saviance

Microsoft Office 365 Solutions Architect

$64.50 - $85/hr

Saviance is a company seeking a Microsoft Office 365 Solutions Architect who will leverage their expertise in Office 365 architecture and administration. The role involves assisting customers with ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

Microsoft Office 365 - All O365 apps, including PowerAutomate and all 3rd party integrations and ... Deep technical experience with above applications (APIs, integrations) for daily maintenance tasks ...

IT Practice

Technical Support Engineer

Raleigh, NC · On-site

About the Role We are looking for an experienced Technical Support Engineer to tackle complex ... Configure and manage Active Directory, Group Policy, Microsoft 365, and local/cloud backup ...

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Microsoft Office 365 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do microsoft office 365 technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for microsoft office 365 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Microsoft Office 365 Technical Support Engineer do?

A Microsoft Office 365 Technical Support Engineer assists users and organizations in resolving technical issues related to Microsoft Office 365 products and services, such as Outlook, SharePoint, Teams, and OneDrive. They provide troubleshooting, diagnose problems, guide users through solutions, and help with product setup, configuration, and maintenance. Their role may also involve escalating complex issues, ensuring security compliance, and delivering technical guidance to optimize Office 365 usage.

What are the key skills and qualifications needed to thrive as a Microsoft Office 365 Technical Support Engineer, and why are they important?

To thrive as a Microsoft Office 365 Technical Support Engineer, you need strong troubleshooting skills, in-depth knowledge of Office 365 applications and services, and typically a background in information technology or related certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with support ticketing systems, PowerShell scripting, and diagnostic tools is essential for resolving technical issues efficiently. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users and collaborating with teams. These competencies ensure timely resolution of technical problems, high user satisfaction, and seamless operation of cloud-based productivity tools.

What are some common challenges faced by Microsoft Office 365 Technical Support Engineers, and how can they be addressed?

Microsoft Office 365 Technical Support Engineers often encounter challenges related to troubleshooting complex cloud integration issues, managing frequent software updates, and supporting a diverse user base with varying technical skills. Staying updated on the latest platform changes and maintaining strong communication skills are essential for effectively guiding users through technical resolutions. Additionally, collaborating closely with other IT teams and leveraging internal knowledge bases can help address issues more efficiently and ensure a positive user experience.

What is the difference between Microsoft Office 365 Technical Support Engineer vs Microsoft 365 Administrator?

AspectMicrosoft Office 365 Technical Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Office 365 applications and servicesManages and maintains Microsoft 365 environment, including user accounts, security, and configurations
CertificationsMicrosoft Certified: Modern Desktop Administrator or similarMicrosoft 365 Certified: Enterprise Administrator Expert
Work EnvironmentHelpdesk, support teams, customer-facing rolesIT department, system administration, internal management
Common TasksIssue resolution, user support, service troubleshootingSetup, configuration, security management, user provisioning

The Microsoft Office 365 Technical Support Engineer focuses on troubleshooting and resolving user issues with Office 365 applications, while the Microsoft 365 Administrator manages the overall environment, configurations, and security. Both roles require similar certifications and often work within the same industry, but their responsibilities differ in scope and focus.

What cities are hiring for Microsoft Office 365 Technical Support Engineer jobs?

Cities with the most Microsoft Office 365 Technical Support Engineer job openings:

What states have the most Microsoft Office 365 Technical Support Engineer jobs?

States with the most job openings for Microsoft Office 365 Technical Support Engineer jobs include:

Infographic showing various Microsoft Office 365 Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support - Microsoft Office 365 Ambassador

Clifton Park, NY • On-site

nfrastructure
501 - 1,000 employees
Learn more about nfrastructureexternal

Full-time

Re-posted 19 days ago

Key responsibilities

  • Provide technical support to O365 customers through phone, email, and remote assistance.

  • Assist with account setup, troubleshooting, and resolving technical issues related to Microsoft Office 365.

  • Document all work performed, including details and outcomes, using the ticketing system.

Job description

Company Description

Let's Work Together

Microsoft Office 365 Support Ambassador

This position is based in: Clifton Park, NY

LIFE at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.

Job Description

ROLE: Microsoft Office 365 Ambassador

As an O365 Ambassador, you will provide a world-class customer service experience to O365 customers. You will be first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. This will include talking the customer through account set up, to troubleshooting and resolving all technical issues. You and your teammates will redefine "customer satisfaction" to mean that the customer is "blown away" as you resolve the issue on the first call. In this role, you will provide your insight and execution to drive the optimal customer experience by phone call, email and remote assistance.

RESPONSIBILITIES:

Provide world-class customer experience with every interaction

Engage and empathize with customers to support and resolve technical issues through completion

Develop, foster and maintain highly effective customer interaction

Support installation, configuration, and support of Microsoft Office 365 on various platforms

Accurately document all work performed through ticketing system including details and outcomes

Ensure accurate and timely resolution of all assigned issues

Escalate product bugs or unresolvable cases

Update O365 licenses, subscriptions and user management as necessary

Collaborate with team members to enhance the customer experience

Increase engagement with O365

Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations

Participate in product testing, tool building and pilot new projects

Qualifications

Mandatory Skills & Experience:

1-2 years' experience in any one or combination of O365, Active Directory or other cloud based system, and troubleshooting experience
Passionate about delivering the ultimate customer experience
Demonstrated professionalism in resolving customer issues
Success at working in a team environment where a customer obsessive culture is paramount
Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
Commitment to meet and exceed individual and team KPIs
Excellent written and verbal communication skills
Understanding of O365 Suite and environment
Understanding of O365 capabilities, plans, service descriptions and features
Experience with desktop administration
Experience with remote desktop support
Knowledge of concepts and best practices relative to call center methodologies
Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding
Demonstrated Execution: ability to take action and follow through
Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics
Desired Skills & Experience:
Experience with Microsoft Windows operating system environment
Experience with server and network administration (Windows or Linux)
Experience with ITIL methodologies and best practices
Experience with server & network administration
Understanding of DNS
Experience with POP/IMAP/SMTP
A+, Network+, or MCP certification
Concepts of Networking Fundamentals
Microsoft Visio

Experience with the following technologies:
Active Directory
Microsoft Exchange Server
Microsoft Server
Microsoft SharePoint
Microsoft Lync / Skype for Business
Microsoft SQL Server Management
Experience with the following troubleshooting scenarios:
O365 set up from start to finish
Office Suite installation and Activation
OneDrive synchronization application troubleshooting
Outlook configuration using POP, IMAP or Autodiscover service
Mail flow configuration and troubleshooting

Additional Information

About nfrastructure:

nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.

More information about nfrastructure can be found at www.nfrastructure.com

Apply for this job or another online today at www.nfrastructure.com/company/careers

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