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Microsoft Customer Support Jobs in Bothell, WA (NOW HIRING)

Microsoft

Technical Support Engineering

Redmond, WA · On-site

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us ...

Microsoft

Software Engineer II - CTJ - POLY

Redmond, WA · On-site

Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of ... You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any ...

Microsoft

Technical Support Engineering

Seattle, WA · On-site

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy ... As a Microsoft Teams Technical Support Engineer,Resolves complex technical issues and scenarios ...

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email ... Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and ...

Microsoft

Solutions Architect - CTJ - POLY

Redmond, WA · On-site

$70.50 - $93/hr

All critical customer functions are brought under the same organizational umbrella. Bringing ... S. Government (USG), allowing Microsoft to support the growing government business. The ...

Microsoft

Site Reliability Engineer - CTJ - Poly

Redmond, WA · On-site

$63.75 - $84.75/hr

Candidates must be able to meet Microsoft, customer and/or government security screening ... Specifically, this position supports United States federal, state, and/or local United States ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

$111K - $183K/yr

... to support. Leveraging state-of-the-art technologies, you will be instrumental in delivering ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

Microsoft

Software Engineer - CTJ - Poly

Redmond, WA · On-site

Support Commerce Platforms in dedicated clouds by mitigating issues with sustainable, forward ... Candidates must be able to meet Microsoft, customer and/or government security screening ...

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How much do microsoft customer support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for microsoft customer support in Bothell, WA is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are popular job titles related to Microsoft Customer Support jobs in Bothell, WA? For Microsoft Customer Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Bothell, WA look for? The top searched job categories for Microsoft Customer Support jobs in Bothell, WA are:
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Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Bothell, WA as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,878 per year, or $25.9 per hour.
Senior Applied Threat Intelligence Analyst - Microsoft Security Threat Response

Senior Applied Threat Intelligence Analyst - Microsoft Security Threat Response

Microsoft

Redmond, WA • On-site

Full-time

Posted 25 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

68th of 209 rated software companies

Job description

Overview
Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate.
Microsoft Security Research, is at the front line of defending Microsoft customers and the broader ecosystem against the world's most sophisticated threat actors. Our Applied Threat Intelligence Production team transforms raw signal from Microsoft's scale of telemetry into actionable, customer-facing intelligence that empowers defenders, informs product decisions, and shapes the public narrative on the threat landscape. We partner deeply across Microsoft Threat Intelligence, product engineering, research, marketing, and communications to ship intel that moves markets and protects organizations everywhere.
Responsibilities
As a Senior Applied Threat Intelligence Analyst:
  • Author and publish high-impact threat intelligence reports (actor profiles, campaign analyses, trend reports, TTP deep-dives, vulnerability profiles) for both customer-facing and internal audiences.

  • Build and refine the pipelines, tooling, and workflows that allow Microsoft to stream insightful cyber threat intelligence to customers machine speed.

  • Represent Microsoft Threat Intelligence in customer briefings, industry conferences, and cross-industry working groups.

  • Translate technical findings into clear, actionable insights for security operations teams and technical stakeholders.

  • Partner with product, engineering, and research teams to operationalize intelligence into Microsoft security platforms (e.g., Defender XDR, Sentinel, customer briefings).

  • Contribute to scalable workflows and pipelines that improve how threat intelligence is generated, refined, and delivered to customers.

  • Support customer engagements (briefings, responses, and discussions) with accurate and timely intelligence insights.

  • Collaborate within the team to improve analytic tradecraft, knowledge sharing, and intelligence quality.

Qualifications
Minimum Qualifications:
  • Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field.
    • OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
    • OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 4+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
    • OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:
  • This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
    • Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
      • OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
      • OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
      • OR equivalent experience.
    • 5+ years of experience in cyber threat intelligence, threat hunting, incident response, or a closely related security discipline.
    • Demonstrated experience producing finished threat intelligence reporting for technical audiences.
    • Attribution experience creating threat groups, assessing connections between established threat groups, and communicating attribution assessments to internal stakeholders and customers in a timely manner.
    • Working experience with Microsoft Sentinel and Microsoft Defender XDR (or directly comparable SIEM/XDR platforms).
    • Understanding of adversary tradecraft, the cyber kill chain, and frameworks such as MITRE ATT&CK, the Diamond Model, and structured analytic techniques.
    • Written and verbal communication skills, with a portfolio of public or customer-facing intelligence writing.
    • Experience analyzing endpoint, cloud, identity, and network telemetry.
    • Familiarity with scripting or data analysis tools (Python, KQL, SQL, PowerShell).
    • Understanding of OS internals, network protocols, and common attack techniques.
    • Exposure to reverse engineering or malware analysis.
    • Functional understanding of common threat analysis models such as the Diamond Model, Cyber Kill Chain, and MITRE ATT&CK.
    • Programming or scripting background (Python, PowerShell, C#, C++, etc.).

Security Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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