Principal Product Manager
Redmond, WA · On-site
Microsoft is transforming how Windows engages and supports customers to accelerate adoption, innovation, and quality through data and AI. As a Principal Product Manager for Windows Supportability ...
Principal Product Manager
Redmond, WA · On-site
Microsoft is transforming how Windows engages and supports customers to accelerate adoption, innovation, and quality through data and AI. As a Principal Product Manager for Windows Supportability ...
Senior Applied Threat Intelligence Analyst - Microsoft Security Threat Response
Redmond, WA · On-site
Support customer engagements (briefings, responses, and discussions) with accurate and timely ... Microsoft Cloud Background Check: * This position will be required to pass the Microsoft background ...
Senior Applied Threat Intelligence Analyst - Microsoft Security Threat Response
Redmond, WA · On-site
Support customer engagements (briefings, responses, and discussions) with accurate and timely ... Microsoft Cloud Background Check: * This position will be required to pass the Microsoft background ...
Principal Product Manager
Redmond, WA · On-site
$188K - $304K/yr
Overview We're transforming how Windows engages and supports customers to accelerate adoption ... At Microsoft, our mission is to empower every person and every organization on the planet to ...
Principal Product Manager
Redmond, WA · On-site
$188K - $304K/yr
Overview We're transforming how Windows engages and supports customers to accelerate adoption ... At Microsoft, our mission is to empower every person and every organization on the planet to ...
Site Reliability Engineer II- CTJ - Secret
Redmond, WA · On-site
$63.75 - $84.75/hr
Our work supports Microsoft 365, Azure, Windows, and other platforms by enabling reliable, secure ... Candidates must be able to meet Microsoft, customer and/or government security screening ...
Site Reliability Engineer II- CTJ - Secret
Redmond, WA · On-site
$63.75 - $84.75/hr
Our work supports Microsoft 365, Azure, Windows, and other platforms by enabling reliable, secure ... Candidates must be able to meet Microsoft, customer and/or government security screening ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of ... You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of ... You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any ...
Senior Finance Manager, Customer Experience Innovation
Redmond, WA · On-site
$97K - $188K/yr
Overview Global Treasury supports the digital transformation journey of Microsoft's customers, partners, and vendors by providing credit and payment solutions to support revenue growth, while ...
Senior Finance Manager, Customer Experience Innovation
Redmond, WA · On-site
$97K - $188K/yr
Overview Global Treasury supports the digital transformation journey of Microsoft's customers, partners, and vendors by providing credit and payment solutions to support revenue growth, while ...
Microsoft Security Research is at the front line of defending Microsoft customers and the broader ... Specifically, this position supports United States federal, state, and/or local government agency ...
Microsoft Security Research is at the front line of defending Microsoft customers and the broader ... Specifically, this position supports United States federal, state, and/or local government agency ...
Microsoft Security Research is at the front line of defending Microsoft customers and the broader ... Specifically, this position supports United States federal, state, and/or local government agency ...
Microsoft Security Research is at the front line of defending Microsoft customers and the broader ... Specifically, this position supports United States federal, state, and/or local government agency ...
Senior Product Manager - CTJ - Secret with Security Clearance
Redmond, WA · On-site
$141K - $187K/yr
Candidates must be able to meet Microsoft, customer and/or government security screening ... Experience supporting U.S. Government or sovereign cloud customers. * Experience working in ...
Senior Product Manager - CTJ - Secret with Security Clearance
Redmond, WA · On-site
$141K - $187K/yr
Candidates must be able to meet Microsoft, customer and/or government security screening ... Experience supporting U.S. Government or sovereign cloud customers. * Experience working in ...
Senior Corporate Counsel
Redmond, WA · On-site
$147K - $258K/yr
Overview Join the legal team supporting Microsoft's Customer Experience & Success (CE&S) team, where world class technical services, powered by Agentic AI solutions, enable customers to successfully ...
Senior Corporate Counsel
Redmond, WA · On-site
$147K - $258K/yr
Overview Join the legal team supporting Microsoft's Customer Experience & Success (CE&S) team, where world class technical services, powered by Agentic AI solutions, enable customers to successfully ...
Site Reliability Engineer II- CTJ - Secret with Security Clearance
Redmond, WA · On-site
$63.75 - $84.75/hr
Our work supports Microsoft 365, Azure, Windows, and other platforms by enabling reliable, secure ... Candidates must be able to meet Microsoft, customer and/or government security screening ...
Site Reliability Engineer II- CTJ - Secret with Security Clearance
Redmond, WA · On-site
$63.75 - $84.75/hr
Our work supports Microsoft 365, Azure, Windows, and other platforms by enabling reliable, secure ... Candidates must be able to meet Microsoft, customer and/or government security screening ...
Site Reliability Engineer - CTJ - Secret
Redmond, WA · On-site
$63.75 - $84.75/hr
... Customer And/or Government Security Screening Requirements Required For This Role. • This role ... Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a ...
New
Site Reliability Engineer - CTJ - Secret
Redmond, WA · On-site
$63.75 - $84.75/hr
... Customer And/or Government Security Screening Requirements Required For This Role. • This role ... Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a ...
New
Senior Product Manager - CTJ - TS/SCI
Redmond, WA · On-site
$141K - $187K/yr
Microsoft's mission is to empower every person and every organization on the planet to achieve more ... Deliver platform capabilities that support multi-region deployments, customer-isolated topologies ...
Senior Product Manager - CTJ - TS/SCI
Redmond, WA · On-site
$141K - $187K/yr
Microsoft's mission is to empower every person and every organization on the planet to achieve more ... Deliver platform capabilities that support multi-region deployments, customer-isolated topologies ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of ... You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any ...
Being a part of Microsoft's customer-focused culture, you will be empowered to take ownership of ... You will also support Commerce + Ecosystems at large in specific dedicated clouds, mitigating any ...
Site Reliability Engineer II - CTJ - Top Secret
Redmond, WA · On-site
$63.75 - $84.75/hr
Support compliance processes by verifying security, privacy, and accessibility standards during ... Microsoft, customer and/or government security screening requirements are required for this role ...
Site Reliability Engineer II - CTJ - Top Secret
Redmond, WA · On-site
$63.75 - $84.75/hr
Support compliance processes by verifying security, privacy, and accessibility standards during ... Microsoft, customer and/or government security screening requirements are required for this role ...
Sr. Software Engineer -CTJ- Poly
Redmond, WA · On-site
$137K - $180K/yr
Power Automate is a foundational service within Microsoft Power Platform, enabling customers to ... Specifically, this position supports United States federal, state, and/or local United States ...
Sr. Software Engineer -CTJ- Poly
Redmond, WA · On-site
$137K - $180K/yr
Power Automate is a foundational service within Microsoft Power Platform, enabling customers to ... Specifically, this position supports United States federal, state, and/or local United States ...
... customer-focused validation. Built on Microsoft's core platforms and delivered through and with a ... Support the design, assembly, integration, and maintenance of robotic hardware platforms, including ...
... customer-focused validation. Built on Microsoft's core platforms and delivered through and with a ... Support the design, assembly, integration, and maintenance of robotic hardware platforms, including ...
... to support end-to-end autonomy workflows. * Build and improve real-time planning systems that ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
... to support end-to-end autonomy workflows. * Build and improve real-time planning systems that ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...
... that support security, compliance, management, and reliability scenarios for both internal Microsoft platforms and customer-facing services. • Collaborate closely with partner teams such as ...
... that support security, compliance, management, and reliability scenarios for both internal Microsoft platforms and customer-facing services. • Collaborate closely with partner teams such as ...
This is a team which provides on-call operational support and improvements to the operational ... Candidates must be able to meet Microsoft, customer and/or government security screening ...
This is a team which provides on-call operational support and improvements to the operational ... Candidates must be able to meet Microsoft, customer and/or government security screening ...
Microsoft Customer Support information
See Bothell, WA salary details
$15.39 is the 25th percentile. Wages below this are outliers.
$12.09 - $16.81
36% of jobs
The median wage is $19.46 / hr.
$16.81 - $21.52
25% of jobs
$25.69 is the 75th percentile. Wages above this are outliers.
$21.52 - $26.24
16% of jobs
$26.24 - $30.95
6% of jobs
$30.95 - $35.67
2% of jobs
$35.67 - $40.38
4% of jobs
$40.38 - $45.10
4% of jobs
$45.10 - $49.81
3% of jobs
$49.81 - $54.53
0% of jobs
$54.53 - $59.24
0% of jobs
$59.24 - $63.96
3% of jobs
$12
$25
$63
How much do microsoft customer support jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for microsoft customer support in Bothell, WA is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.57 per hour, depending on experience, location, and employer.
What are entry level jobs at Microsoft?
Entry-level jobs at Microsoft for customer support roles typically include positions such as Customer Support Associate or Technical Support Specialist. These roles often require strong communication skills, basic technical knowledge, and may involve training on Microsoft products and tools. They are suitable for recent graduates or individuals starting their careers in technology support.
What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?
To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.
What does a typical day look like for someone in a Microsoft Customer Support role?
A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.
What is a Microsoft Customer Support job?
A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.
What are popular job titles related to Microsoft Customer Support jobs in Bothell, WA? For Microsoft Customer Support jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Bothell, WA look for? The top searched job categories for Microsoft Customer Support jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Microsoft Customer Support jobs? Cities near Bothell, WA with the most Microsoft Customer Support job openings:
Microsoft rating
8.6
Based on 125 frontline employees who took The Breakroom Quiz
48th of 188 rated software companies
Job description
Job Summary:
Microsoft is transforming how Windows engages and supports customers to accelerate adoption, innovation, and quality through data and AI. As a Principal Product Manager for Windows Supportability Intelligence, you will lead efforts to establish supportability insights and AI capabilities that drive measurable improvements in product quality and customer satisfaction.
Responsibilities:
• Deliver product insights on emerging errors and customer support patterns, with anomaly detection for proactive engagement before issues become widespread.
• Leverage AI, product telemetry, and agentic analysis of frontline case patterns to automatically detect supportability gaps, recurring product bugs, and inefficiencies in escalation processes that are invisible through conventional reports.
• Partner directly with Windows component owners, Data Science teams, and Customer Support to define metrics that measure Windows ability to detect, diagnose, and repair malfunctions with minimal friction to users and support engineers.
• Establish and drive a Supportability governance framework ensuring new Windows features ship with required diagnostics, clear troubleshooting paths, and readiness for rapid incident response.
Qualifications:
Required:
• Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred:
• Proven experience driving the creation of complex software solutions at scale across organizational boundaries, aligning engineering, and partner teams to deliver measurable outcomes.
• Proven experience building or owning data platforms, analytics systems, product health dashboards, or quality metrics at enterprise scale.
• Demonstrated expertise with AI/ML technologies including LLMs, anomaly detection, or intelligent automation applied to operational or product data.
• Experience with Windows telemetry, diagnostics, or servicing systems.
• Familiarity with support ecosystems including escalation workflows, incident management platforms, and CRM systems.
• Experience defining and driving cross-organizational governance frameworks or quality gates in large engineering organizations.
• Proficiency with data analysis tools and languages to query, visualize, and derive insights from large-scale operational data.
Company:
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Founded in 1975, the company is headquartered in Redmond, USA, with a team of 10001+ employees. The company is currently Late Stage.
Microsoft is transforming how Windows engages and supports customers to accelerate adoption, innovation, and quality through data and AI. As a Principal Product Manager for Windows Supportability Intelligence, you will lead efforts to establish supportability insights and AI capabilities that drive measurable improvements in product quality and customer satisfaction.
Responsibilities:
• Deliver product insights on emerging errors and customer support patterns, with anomaly detection for proactive engagement before issues become widespread.
• Leverage AI, product telemetry, and agentic analysis of frontline case patterns to automatically detect supportability gaps, recurring product bugs, and inefficiencies in escalation processes that are invisible through conventional reports.
• Partner directly with Windows component owners, Data Science teams, and Customer Support to define metrics that measure Windows ability to detect, diagnose, and repair malfunctions with minimal friction to users and support engineers.
• Establish and drive a Supportability governance framework ensuring new Windows features ship with required diagnostics, clear troubleshooting paths, and readiness for rapid incident response.
Qualifications:
Required:
• Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred:
• Proven experience driving the creation of complex software solutions at scale across organizational boundaries, aligning engineering, and partner teams to deliver measurable outcomes.
• Proven experience building or owning data platforms, analytics systems, product health dashboards, or quality metrics at enterprise scale.
• Demonstrated expertise with AI/ML technologies including LLMs, anomaly detection, or intelligent automation applied to operational or product data.
• Experience with Windows telemetry, diagnostics, or servicing systems.
• Familiarity with support ecosystems including escalation workflows, incident management platforms, and CRM systems.
• Experience defining and driving cross-organizational governance frameworks or quality gates in large engineering organizations.
• Proficiency with data analysis tools and languages to query, visualize, and derive insights from large-scale operational data.
Company:
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Founded in 1975, the company is headquartered in Redmond, USA, with a team of 10001+ employees. The company is currently Late Stage.
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About Microsoft
Sourced by ZipRecruiter
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Redmond, WA, US
Year founded
1975