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Microfinance Consultant Jobs (NOW HIRING)

Oze

Customer Service Representative (French-speaking)

$16.50 - $22.25/hr

... a human, consultative support experience over phone, whatsapp, email, and chat. You'll support ... microfinance institutions and lenders). Your job is to solve problems creatively, build real ...

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Microfinance Consultant information

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$10

$49

$118

How much do microfinance consultant jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for microfinance consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microfinance Consultant, and why are they important?

To thrive as a Microfinance Consultant, you need expertise in microfinance principles, financial analysis, and project management, typically supported by a degree in finance, economics, or development studies. Familiarity with microfinance management software, data analysis tools, and relevant certifications such as the Certified Microfinance Expert (CMF) credential is highly valuable. Excellent cross-cultural communication, advisory skills, and the ability to build client relationships help you stand out in this role. These skills are crucial for delivering effective financial solutions, supporting sustainable development, and maximizing client impact in diverse environments.

What are some common challenges faced by Microfinance Consultants when working with diverse client bases?

Microfinance Consultants often work with clients from varied cultural, economic, and educational backgrounds, which can present communication and trust-building challenges. Adapting financial products and training materials to meet different community needs requires flexibility and a deep understanding of local contexts. Consultants must also navigate regulatory requirements and ensure responsible lending practices while supporting clients’ business growth. Collaboration with local organizations and continual professional development can help address these challenges effectively.

What are Microfinance Consultants?

Microfinance Consultants are professionals who advise organizations and individuals on the development, management, and optimization of microfinance programs. They help microfinance institutions (MFIs) improve their lending practices, financial products, and operational efficiency to better serve low-income clients. Their work often involves market research, training, capacity building, and designing sustainable financial solutions. Microfinance Consultants can work independently or as part of consulting firms, NGOs, or development agencies.

What is the difference between Microfinance Consultant vs Microfinance Analyst?

AspectMicrofinance ConsultantMicrofinance Analyst
Required CredentialsBachelor's degree in finance, economics, or related field; certifications like CAMS or CFSA beneficialBachelor's or master's in finance, economics, or related; strong analytical skills
Work EnvironmentAdvisory roles, client sites, consulting firmsResearch institutions, microfinance institutions, banks
Employer & Industry UsageConsulting firms, NGOs, development agenciesMicrofinance institutions, banks, research organizations

Microfinance Consultants primarily provide strategic advice and project implementation support to microfinance institutions, while Microfinance Analysts focus on data analysis, research, and reporting within microfinance organizations. Both roles require similar educational backgrounds and industry experience, but differ in their focus—consultants on advisory services and analysts on data and research tasks.

More about Microfinance Consultant jobs
What job categories do people searching Microfinance Consultant jobs look for? The top searched job categories for Microfinance Consultant jobs are:
Microfinance Consultant jobs near you
Infographic showing various Microfinance Consultant job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $103,425 per year, or $49.7 per hour.

Customer Service Representative (French-speaking)

Oze

Remote

$16.50 - $22.25/hr

Other

Posted 14 days ago

Job description

Oze Job Opportunity

Oze means business — and the growth of it. We build technology that helps small businesses in emerging markets access the data and tools they need to grow, become investment-ready, and compete globally. We're starting in Africa.

Our core values: Small Businesses, Collaboration, Ownership, Quality, Trust, Growth.

The Role

You'll be the voice of Oze for small business owners across Ghana, Nigeria, Guinea, Benin, and the DRC — delivering a human, consultative support experience over phone, whatsapp, email, and chat. You'll support users of both our Business App (small business owners managing their operations) and Oze Originate (our lending management and credit scoring platform used by microfinance institutions and lenders). Your job is to solve problems creatively, build real relationships with our users, and help them get more out of Oze.

What You'll Do
  • Develop deep expertise in the Oze platform and guide customers through how-to questions, troubleshooting, and feature adoption
  • Handle inbound support across phone, email, and chat — resolving issues promptly and professionally
  • Document every interaction in our CRM so the team has a clear picture of each customer
  • Run re-engagement campaigns to activate dormant users and keep free active users growing with us
  • Escalate software issues to product and engineering through established processes, and close the loop with the customer
  • Spot opportunities — with account owners and internal teams — for customers to get more value from the platform
  • Stay composed and flexible as volumes shift and customer needs evolve
What We're Looking For
  • Fluent French and English, spoken and written — this is essential. You'll be supporting customers in francophone markets (Guinea, Benin, DRC) alongside anglophone ones (Ghana, Nigeria), often in the same day.
  • At least 1 year of work experience, ideally in customer-facing or support roles
  • Strong investigator's instinct — you know how to dig into data and talk to people to find the answer
  • Clear, concise communicator who can explain technical things simply
  • Empathetic, patient, and genuinely enjoys helping people
  • Reliable, adaptable, and comfortable with a role that evolves

Bachelor's degree is a plus but not required. Experience with CRM tools, SaaS support, or small business environments is a bonus.

You'll be working directly with the entrepreneurs driving Africa's economic growth — and you'll see the impact of your work every day. If you're excited about technology, small businesses, and doing meaningful work across multiple African markets, we'd love to hear from you.

Apply