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MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated, results-oriented STORE STOCK TECHNICIAN. This person will service returned computers or other computer-related equipment and prepare it for resale or otherwise process it as per documented standards.

MAJOR RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily, with or without reasonable accommodation for individuals with disabilities.

• Follow detailed instructions to ensure high output
• Identify, diagnose, and document hardware failure or software problems on a variety of computer or computer-related equipment (examples could include, but are not limited to televisions, tablets, wearable devices, computer monitors, and other computer accessories)
• Provide complete and accurate written documentation regarding diagnostics and resolutions
• Complete assigned work orders within established timeframes
• Understand and utilize technical manuals and other support resources
• Complete a minimum of 1.5 orders per tracked hour on average per pay period
• Maintain minimum quality standards based on clearance item “bounce rate” or return rates
• Return product to as near a “new in box” state prior to releasing it for sale
• Accurately complete all service and Point of Sale transactions accurately and completely
• Follow the Store Stock Process as documented
• Keep up to date on retail products, current technologies, and service certifications as required by management
• Maintain a clean and organized work area
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

The knowledge, skills, and/or abilities listed are representative of those required to perform the essential functions of this job.

Education and Experience:

• High School diploma or equivalent.

Communication and Language Skills:

• Ability to talk and hear. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center associates.

Reasoning and Mathematical:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.

Physical:

• Ability to stand at least eight hours per day. Ability to reach and to grasp or handle objects, tools or controls. Ability to frequently walk, stoop or kneel and to occasionally climb stairs or ladders. Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.  Ability to adjust focus. Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc. Ability to work in conditions typical of a high technology retail environment, including moderate noise levels. Ability to work schedules that include all hours of store operation and other hours as needed.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.