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The Medicus Firm

ENT | $700K | Michigan

Marquette, MI · On-site

Otolaryngology (ENT) $700K | Make Your Own Schedule | Michigan Position Highlights: * Well-established specialty clinic in an expanding market * Hospital-employed position in collaboration with local ...

NASCAR

EVENT DISPATCHER - MICHIGAN

Brooklyn, MI · On-site

MICHIGAN INTERNATIONAL SPEEDWAY Nestled on more than 1,400 acres in the Irish Hills of Southeastern Michigan, Michigan International Speedway is a track rich in racing history. It has been the love ...

The Medicus Firm

ENT | $700K | Michigan

Marquette, MI · On-site

Otolaryngology (ENT) $700K | Make Your Own Schedule | Michigan Position Highlights: Well-established specialty clinic in an expanding market Hospital-employed position in collaboration with local ...

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How much do michigan jobs jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for michigan jobs in the United States is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.
Agency Customer Service Representative/Trainer (Grand Rapids, Michigan)

Agency Customer Service Representative/Trainer (Grand Rapids, Michigan)

Michigan Farm Bureau

Grand Rapids, MI

$15 - $19.25/hr

Full-time, Contractor

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Agency Customer Service Representative/Trainer (Grand Rapids, Michigan)

US-MI-Grand Rapids

Job ID: 2026-8682
of Openings: 1
Category: Customer Service/Support

ADO Cascade Agent Development Office

Overview

Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) Objective

To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents.

Responsibilities

Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) Responsibilities

Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.

Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.

Receive, process, and verify insurance and membership transactions.

Take ownership of complaints and inquiries and proactively follow through to resolution.

Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.

Maintain cash drawer by counting cash and keeping a daily log.

Gather and prepare quotes and information for all lines of business.

Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership.

Qualifications

Agency Customer Service Representative/Trainer (Grand Rapids, Michigan) Qualifications

Required

Associate`s degree required or equivalent experience may be considered.

Experience with Microsoft Outlook, Word, Excel and PowerPoint required.

Active P/C license required or must be successfully obtained within 90 days of employment.

Willingness to pursue continuing job-related training and education required.

Preferred

Bachelor's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered.

Minimum one year of experience in insurance processing preferred.

Two-years professional office experience and customer service preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 54743-67334 Yearly Salary


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