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Metro Customer Service Manager Jobs (NOW HIRING)

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...

Phenom People

Customer Service Manager

Towson, MD

The Client Services Manager will: * Provide superior customer service and quality home care * Focus on managing coordination of client services and emergent scheduling issues * Manage your Client ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Bi-Mart Corporation

Customer Service Manager

Sweet Home, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Copeland LP

Customer Service Manager

Saint Louis, MO · On-site

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross‑functional teams to ensure a positive customer experience ...

Exos

Customer Service Manager

Minneapolis, MN

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

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Metro Customer Service Manager information

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How much do metro customer service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for metro customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Metro Customer Service Manager?

Metro Customer Service Managers are professionals responsible for overseeing customer service operations within a metropolitan transit system. They manage customer service teams, address passenger inquiries and complaints, and ensure a positive customer experience across all transit services. Their duties often include staff training, implementing service policies, monitoring service quality, and collaborating with other departments to resolve issues. These managers play a crucial role in maintaining rider satisfaction and supporting the smooth operation of public transportation systems.

How does a Metro Customer Service Manager typically collaborate with other departments to address rider concerns?

A Metro Customer Service Manager often works closely with operations, safety, and communications teams to resolve rider issues efficiently. When a customer concern is reported, the manager may coordinate with train operators, dispatchers, or maintenance staff to address service disruptions or safety incidents. Regular meetings with other department heads help ensure that customer feedback leads to service improvements. This cross-functional collaboration is essential to enhance passenger experience and maintain a high standard of service throughout the metro system.

What are the key skills and qualifications needed to thrive as a Metro Customer Service Manager, and why are they important?

To thrive as a Metro Customer Service Manager, you need strong leadership, conflict resolution, and customer service expertise, usually supported by a bachelor's degree in business, management, or a related field. Familiarity with customer relationship management (CRM) systems, transit operations software, and incident reporting tools is commonly required. Exceptional communication, problem-solving, and team-building skills help you motivate staff and handle diverse passenger needs. These abilities are crucial for ensuring efficient operations, high customer satisfaction, and a positive public image for the transit system.

What cities are hiring for Metro Customer Service Manager jobs?

Cities with the most Metro Customer Service Manager job openings:

What are popular job titles related to Metro Customer Service Manager jobs?

For Metro Customer Service Manager jobs, the most frequently searched job titles are:

Customer Service Manager

La Mirada, CA • On-site

ARM Enterprises
Manufacturing • 11 - 50 employees
Learn more about ARM Enterprisesexternal

$20 - $25/hr

Full-time

Re-posted 27 days ago

Job description

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong experience with Zendesk, consumer goods, and e-commerce is essential, along with proficiency in setting up new standard operating procedures and managing teams. The role requires a tech-savvy, reliable professional who thrives in a fast-paced environment and is eager to deliver exceptional customer experiences.
Responsibilities:
  • Prioritizes and solves customer issues  
  • Process returns  
  • Create clear reporting to track issues, returns, reviews, etc.  
  • Collaborate with other departments to ensure customers' needs are being met  
  • Ensures high standards of quality service are maintained at all times  
  • Delegate tasks when appropriate  
  • Ability to work under pressure, handle multiple projects  
  • Communicate effectively with team members  
  • Report product issues to the management team  
  • Comfortable working independently, making sound decisions  
  • Provide training and guidance to team members to improve customer service skills  
  • Stay updated on product knowledge and company policies to address customer inquiries accurately  
  • Identify opportunities to improve processes and enhance customer satisfaction  
  • Monitor customer feedback and trends to recommend improvements to products or services  
  • Maintain accurate records of all customer interactions and resolutions.

Qualifications:
  • Proven experience in customer service management  
  • Proficiency with Amazon Seller Central  
  • At least two years of experience using Zendesk or similar CRM software  
  • Background in a product manufacturing environment  
  • Strong multitasking abilities and attention to detail  
  • Excellent verbal and written communication skills  
  • Highly organized with the ability to prioritize effectively  
  • Proficient in Microsoft Word, Excel, and general computer skills  
  • Effective problem-solving skills with a solution-oriented mindset  
  • Comfortable working in a fast-paced, dynamic environment  
  • Experience setting up and implementing new standard operating procedures  
If you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity. The Customer Service Manager will play a vital role in ensuring that our customers receive top-notch support and have a positive experience with our products.