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Metro Access Reservation Jobs (NOW HIRING)

OpenTable

Account Manager

Las Vegas, NV · On-site

... metro area. Reporting to the Manager of Account Management, this field-based role serves as a ... Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 ...

OpenTable

Account Manager

Las Vegas, NV · On-site

... metro area. Reporting to the Manager of Account Management, this field-based role serves as a ... Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 ...

The ITL Group

Host Hostess

Fayetteville, GA · On-site

... south metro Atlanta, Georgia, adjacent to Trilith Studios. Envisioned as a gathering place for ... Upon completion, residents will have access to 15 miles of nature trails, 54 acres of forest, 19 ...

Jackson HealthPros

Cath Lab Tech - Travel Job

Danbury, CT · On-site

$2.3K - $3.1K/wk

... the Metro-North station in nearby Southeast, NY support travel toward New York City in about 90 ... Reservation and Squantz Pond State Park are both within a short drive, giving travelers access to ...

Jackson HealthPros

Cath Lab Tech - Travel Job

Danbury, CT · On-site

$3.1K/wk

... the Metro-North station in nearby Southeast, NY support travel toward New York City in about 90 ... Reservation and Squantz Pond State Park are both within a short drive, giving travelers access to ...

Jackson HealthPros

Cath Lab Tech - Travel Job

Danbury, CT · On-site

$2.3K - $3.1K/wk

... the Metro-North station in nearby Southeast, NY support travel toward New York City in about 90 ... Reservation and Squantz Pond State Park are both within a short drive, giving travelers access to ...

Jackson HealthPros

Cath Lab Tech - Travel Job

Danbury, CT · On-site

$2.3K - $3.1K/wk

... the Metro-North station in nearby Southeast, NY support travel toward New York City in about 90 ... Reservation and Squantz Pond State Park are both within a short drive, giving travelers access to ...

Jackson HealthPros

Cath Lab Tech - Travel Job

Danbury, CT · On-site

$2.3K - $3.1K/wk

... the Metro-North station in nearby Southeast, NY support travel toward New York City in about 90 ... Reservation and Squantz Pond State Park are both within a short drive, giving travelers access to ...

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Metro Access Reservation information

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How much do metro access reservation jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for metro access reservation in the United States is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $29.09 per hour, depending on experience, location, and employer.

What is a Metro Access Reservation agent?

Metro Access Reservation agents are professionals who assist riders in scheduling, modifying, or canceling trips on MetroAccess, a shared-ride, door-to-door paratransit service for people with disabilities who cannot use regular public transportation. These agents interact with customers by phone or online, verify eligibility, and ensure that trips are booked according to rider needs and service policies. Their goal is to provide efficient, accessible transportation support and help riders navigate the paratransit system effectively.

What are the key skills and qualifications needed to thrive as a Metro Access Reservation specialist?

To thrive as a Metro Access Reservation Specialist, you need strong customer service skills, attention to detail, and proficiency in scheduling or call center environments, often supported by a high school diploma or equivalent. Familiarity with specialized reservation software, telephony systems, and ADA-related transportation regulations is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist diverse customers, including those with disabilities. These skills ensure accurate bookings, high customer satisfaction, and compliance with service standards in a fast-paced setting.

What are some common challenges faced in the Metro Access Reservation role, and how can they be managed effectively?

A common challenge in the Metro Access Reservation role is managing high call volumes while ensuring accuracy in booking and modifying transportation services for customers with disabilities. Time management and attention to detail are essential to avoid scheduling errors and provide excellent customer service. Team members often collaborate closely with dispatchers, drivers, and customer service representatives to resolve issues quickly. Building strong communication skills and becoming familiar with scheduling software can help overcome these challenges and improve both efficiency and customer satisfaction.

What is the difference between Metro Access Reservation vs Metro Transit Bus Driver?

AspectMetro Access ReservationMetro Transit Bus Driver
Required CredentialsValid driver's license, medical certification, ADA trainingCommercial driver's license (CDL), passenger endorsement, medical certification
Work EnvironmentAccessible vans, specialized transportation services for disabled ridersLarge buses, urban and suburban routes, passenger service
Employer & Industry UsagePublic transit agencies, ADA-compliant transportationPublic transit agencies, urban transit systems
Common Search & ComparisonYesYes

Metro Access Reservation roles focus on scheduling and managing accessible transportation services for individuals with disabilities, requiring specialized certifications. Metro Transit Bus Drivers operate large buses on scheduled routes, requiring a CDL and passenger endorsements. Both roles are vital in public transit but differ in work environment, credentials, and daily responsibilities.

What are popular job titles related to Metro Access Reservation jobs?

For Metro Access Reservation jobs, the most frequently searched job titles are:

Infographic showing various Metro Access Reservation job openings in the United States as of September 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,397 per year, or $23.7 per hour.

PT Guest Service Agent - PR Ferry - Metro

Catano, PR • On-site

Hornblower Group
Travel Arrangement Services • 10K+ employees
Learn more about Hornblower Groupexternal

$14.75 - $18.50/hr

Part-time

Posted 15 days ago

Hornblower rating

6.6

Company rating: 6.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locating around the waterfront - supporting our various experiences.
Duties and Responsibilities:
  • Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
  • Well versed on all City Experiences' products, able to up-sell and cross promote all experiences.
  • Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
  • Capacity to keep calm in a busy, fast-paced work environment.
  • Understanding and familiarity with Anchor, City Experiences' Reservation platform and Dock Access, City Experiences' ticket redemption system.
  • Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
  • Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
  • Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
  • Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
  • Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.

Requirements & Qualifications:
  • A sincere interest in learning all aspects of customer service and sales.
  • Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
  • Strong customer service, organization, and interpersonal skills.
  • Maintain a high level of organization, detailed oriented and meet deadlines.
  • Handle multiple tasks/projects at one time.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
  • Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
  • Must be able to effectively understand and convey written and verbal information to coworkers and guests.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Will be required to be available for work nights, weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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