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Meta Care Jobs (NOW HIRING)

Channel Partners

Meta Lab Assistant Manager

Houston, TX · On-site

$65K - $70K/yr

Our team will bring Meta Smart Glasses and Quest mixedreality experiences to life through ... Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs

Channel Partners

Meta Lab Assistant Manager

Honolulu, HI · On-site

$75K - $82K/yr

Our team will bring Meta Smart Glasses and Quest mixedreality experiences to life through ... Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs

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How much do meta care jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for meta care in the United States is $71.63, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $182.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Meta Care Specialist, and why are they important?

To excel as a Meta Care Specialist (such as a customer support representative at Meta), you need strong problem-solving abilities, knowledge of social media platforms, and often a bachelor's degree in a related field. Familiarity with CRM systems, Meta's support tools, and relevant certifications like digital marketing or customer service are commonly required. Exceptional communication, patience, and empathy are crucial soft skills to effectively address user concerns and maintain professionalism. These competencies ensure prompt resolution of issues, enhance user satisfaction, and support the reputation of Meta's services.

What is Meta Care?

Meta Care refers to the customer support and service teams at Meta (formerly Facebook), who assist users with issues related to products like Facebook, Instagram, WhatsApp, and Oculus. These teams help users resolve account problems, manage privacy settings, troubleshoot technical issues, and understand platform policies. Meta Care professionals may work through various channels such as chat, email, and phone to provide help and ensure a positive user experience. They play a critical role in maintaining trust and satisfaction among Meta's global user base.

What is the difference between Meta Care vs Meta Customer Support Specialist?

AspectMeta CareMeta Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or on-site customer support for Meta productsRemote or on-site support for Meta users
Employer & Industry UsageMeta platforms and servicesMeta platforms and services
Common Search & ComparisonFocuses on overall customer care rolesMore specific to direct user support

Meta Care and Meta Customer Support Specialist roles both involve assisting users with Meta products. Meta Care typically refers to broader customer service functions, including troubleshooting and user assistance, while Meta Customer Support Specialists focus on direct user support and issue resolution. Both roles require similar credentials and work environments, but their scope and focus differ slightly, with Meta Care often encompassing a wider range of customer engagement activities.

How does a Meta Care Specialist typically collaborate with other teams to resolve user issues?

As a Meta Care Specialist, you will frequently collaborate with cross-functional teams such as engineering, product management, and trust & safety to resolve complex user issues. While you are the primary point of contact for users, many cases require you to escalate technical problems or policy questions to specialized teams. Effective communication and a clear understanding of internal processes are essential, as you'll often need to coordinate updates and resolutions across multiple departments to ensure a positive user experience.
What cities are hiring for Meta Care jobs? Cities with the most Meta Care job openings:
Account Manager, Small and Medium Business Group (SMBG)

Account Manager, Small and Medium Business Group (SMBG)

Meta

Austin, TX

$110K/yr

Full-time

Posted yesterday

Meta rating

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

120th of 186 rated software companies

Job description

Imagine a world where technology and creativity converge to drive business growth, empower communities, and shape the future of advertising. At Meta, we're building that world by connecting businesses with the communities that matter most to them. We're seeking talented individuals like you to join our team and help us revolutionize the way businesses grow and thrive.As part of the Small and Medium Business Group (SMBG) global sales organization, you will be leading the charge in AI-driven sales. Our team is a driving force of helping businesses to grow and transform across a variety of industries, from e-commerce and retail to finance and healthcare, with the customers most important to them. With a client-centric mindset, you will leverage Meta's cutting-edge AI capabilities to identify new opportunities, optimize sales strategies, and empower businesses worldwide to grow faster, smarter, and stronger than ever before. We are a team of innovators, and sales experts with demonstrated product expertise, who are passionate about harnessing the power of AI to drive revenue and deliver exceptional experiences for our customers.This is an opportunity to be part of a global organization that's making a real difference in the lives of businesses and communities around the world. Join us and help shape the future of advertising and sales at Meta.
Account Manager, Small and Medium Business Group (SMBG) Responsibilities:
  • Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction
  • Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
  • Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
  • Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
  • Collaborate with cross-functional teams to design and implement solutions that align with client objectives
  • Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications:
  • 8+ years experience in sales, account management, or business development sectors
  • Bachelor’s Degree
  • Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
  • Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals
  • Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
  • Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications:
  • Experience in Sales or Advertising industries
  • Advanced degree in a relevant field, or certifications in account management, project management, etc
  • Proven technical skills (Excel, Google Suite or data analytics tools)
  • Familiarity with Meta's suite of advertising solutions
  • Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$110,000/year to $171,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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