Merchant Technical Support Jobs in Wisconsin (NOW HIRING)

At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.

Job Title:                    Self-Checkout Attendant

Reports To:               Guest Services Manager

Job Summary: The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers to ensure a smooth and efficient checkout process. This role involves providing technical support, troubleshooting issues, and enhancing the overall shopping experience. The attendant maintains a clean and orderly checkout area while delivering excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet every guest in a friendly, helpful, and professional manner.
• Provide guidance on using self-checkout machines.
• Assist guests with scanning items, handling payments, and bagging purchases as needed.
• Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency.

• Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns.
• Maintain a positive attitude and demonstrate patience in stressful situations.
• Educate guests on self-checkout interventions, features, and benefits.
• Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane.

• Troubleshoot and resolve basic technical problems with self-checkout machines.
• Report any malfunctions or maintenance needs to the appropriate personnel.
• Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags).

• Keep the self-checkout area clean, organized, and free of obstructions.
• Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment.
• Ensure signage and instructions are clearly visible and up to date.

• Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud.
• Follow store policies and procedures regarding loss prevention/asset protection and security.
• Report suspicious activities to store management or CORE.

• Collaborate with other store associates to enhance overall store operations.
• Participate in training sessions and team meetings as required.
• Provide feedback to improve self-checkout processes and guest experience.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience as a Cashier and Bagger.
• Previous customer service or retail experience preferred.
• Basic technical proficiency and ability to troubleshoot equipment issues.
• Strong communication and interpersonal skills.
• Ability to remain calm and handle difficult situations effectively.
• Attention to detail and strong organizational skills.
• Ability to stand  for extended periods and perform physical tasks as needed.
• Ability to process information/merchandise through register system.
• Ability to communicate with associates and guests.
• Ability to read, count, and write accurately.
• Ability to operate all equipment necessary to perform the job.
• Ability to multitask and manage multiple registers at a time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job in a fast-paced retail environment. 
• The associate must possess the ability to continuously move around the Self-Checkout registers, walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment. 
• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Standing for long periods (up to 90%) and some lifting may be required.