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Merchant Services Operations Manager Jobs in New York

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000 ... Field Merchandiser with OLIPOP Location: Denver, CO (Prefer candidates in Arapahoe or Douglas ...

Jobtailor

Senior Underwriter - Merchant Services

Newark, NJ · On-site

$70 - $110/hr

... risk management strategies. * Collaborate with risk, sales, and operations teams to optimize ... Minimum 2 years of underwriting experience in the merchant services or payments industry. * Strong ...

New

The Lignum Group

Service Operations Manager

Jamaica, NY · On-site

The Role As the Service Operations Manager, you'll take ownership of operational delivery from the moment a service request or project is received through to completion and invoicing. Working closely ...

IDT

Senior Underwriter - Merchant Services

Newark, NJ · On-site

$120K/yr

As a leading provider in the merchant services industry, we offer innovative, secure, and scalable ... risk management strategies. * Collaborate with risk, sales, and operations teams to optimize ...

IDT

Senior Underwriter - Merchant Services

Newark, NJ · On-site

$120K/yr

As a leading provider in the merchant services industry, we offer innovative, secure, and scalable ... risk management strategies. * Collaborate with risk, sales, and operations teams to optimize ...

RSM

Operations Manager - Deal Services

Edison, NJ · On-site

The Deal Services Operations Manager partners with Deal Services leadership to translate practice priorities into coordinated operational execution. This role supports business performance management ...

New

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off ...

Carmax

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Edison, NJ · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Smithtown, NY

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

CarMax, Inc.

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

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Merchant Services Operations Manager information

What is a merchant services operations manager?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are the key skills and qualifications needed to thrive as a merchant services operations manager?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What are some common challenges faced by merchant services operations managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

Is a merchant services operations manager a high paying job?

A merchant services operations manager typically earns a competitive salary that reflects experience, industry, and location. The role often involves managing payment processing systems, overseeing compliance, and coordinating between sales and technical teams, which can contribute to higher compensation levels compared to entry-level positions.

What are the responsibilities of a merchant services operations manager?

A merchant services operations manager oversees the daily functions of payment processing, ensuring smooth transaction flow and compliance with industry standards. They manage relationships with financial institutions, troubleshoot technical issues, and implement process improvements to enhance service efficiency and security.

What are popular job titles related to Merchant Services Operations Manager jobs in New York?

For Merchant Services Operations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Merchant Services Operations Manager jobs in New York look for?

The top searched job categories for Merchant Services Operations Manager jobs in New York are:

What cities in New York are hiring for Merchant Services Operations Manager jobs?

Cities in New York with the most Merchant Services Operations Manager job openings:

Merchant Services Operations Manager jobs near you

Client Services Operations Manager

24 Seven Talent

Manhattan, NY • On-site

$147K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking an experienced Client Services Operations Manager to lead a high-performing client services team for a luxury retail brand. This role is ideal for a hands-on leader who is passionate about delivering exceptional client experiences, developing teams, and driving operational excellence across multiple customer service channels. As the Client Services Operations Manager, you will oversee day-to-day client service operations, coach and develop a team, analyze performance metrics, and collaborate cross-functionally to continuously improve the customer journey. Responsibilities Lead, coach, and develop a high-performing Client Services team across multiple communication channels, including phone, email, chat, text, and social media. Deliver an exceptional client experience by ensuring service quality, meeting performance metrics, and resolving complex customer inquiries. Monitor team performance through reporting, quality assurance, and KPI analysis, implementing coaching and process improvements as needed. Forecast staffing needs, manage scheduling, and ensure appropriate team coverage based on business demands. Partner with cross-functional teams including Retail, Operations, Marketing, CRM, and Training to support a seamless omnichannel customer experience. Resolve delivery, fulfillment, and operational issues while collaborating with internal partners and third-party providers. Maintain and improve client service processes, systems, and training materials. Recruit, onboard, coach, and develop team members while fostering a positive, collaborative work environment. Analyze business performance and identify opportunities to improve service levels, operational efficiency, and client satisfaction. Qualifications Minimum of 3 years of leadership experience in Client Services , Customer Experience, or Operations. Luxury retail, fashion, beauty, or e-commerce experience strongly preferred. Proven experience managing and developing high-performing teams. Strong analytical skills with experience interpreting KPIs and performance data. Advanced proficiency in Microsoft Excel and Microsoft Office. Experience working with customer service platforms such as Zendesk, Magento, NewStore , or similar CRM systems. Excellent communication, organizational, and problem-solving skills. Ability to thrive in a fast-paced, collaborative environment while maintaining exceptional attention to detail. What We're Looking For A client-first leader with a passion for delivering exceptional customer experiences. Strong people manager who enjoys coaching, mentoring, and developing teams. Operationally minded with the ability to balance strategy and day-to-day execution. Collaborative professional who works effectively across multiple departments to improve business performance. Adaptable, organized, and solutions-oriented with a continuous improvement mindset. This is an exciting opportunity to join a growing luxury organization and lead a team dedicated to delivering an exceptional client experience while driving operational excellence. #J-18808-Ljbffr

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