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Merchant Services Operations Manager Jobs in Illinois

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

Service Operations Manager Location: Onsite Reports to: Director, Service This position is required to be onsite, full-time, located at our corporate headquarters in Buffalo Grove, IL. Summary The ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Service Operations Manager Location: Onsite Reports to: Director, Service Salary Range: $115,000 - $150,000, Commensurate with Experience This position is required to be onsite, full-time, located at ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

The Service Operations Manager leads the administrative and operational support functions of our ... services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an ...

Schindler Group

Service Operations Manager

Chicago, IL · On-site

$127K - $158K/yr

Join us as a Service Operations Manager Your main responsibilities The Service Operations Manager should provide management of company's activities and functions relating to the ongoing repair ...

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

... Services, Field Service Management, Industrial Automation, Intralogistics, or Material Handling ... operational efficiency.. Preferred Experience * Industrial Automation * Material Handling

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Operations Manager

Be Seen First

Shipping and Receiving Supervisor

Elgin, IL · On-site

$60K - $70K/yr

... who can effectively manage warehouse shipping and receiving operations while supporting and ... Team-oriented mindset with a strong commitment to customer service and operational success

Jack Flash Stores

Food Operations Manager

Effingham, IL · On-site

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and ...

Jack Flash Stores

Food Operations Manager

Effingham, IL · On-site

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and ...

Jack Flash

Food Operations Manager

Effingham, IL

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and ...

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Merchant Services Operations Manager information

Is a merchant services operations manager a high paying job?

A merchant services operations manager typically earns a competitive salary that reflects experience, industry, and location. The role often involves managing payment processing systems, overseeing compliance, and coordinating between sales and technical teams, which can contribute to higher compensation levels compared to entry-level positions.

What is a merchant services operations manager?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are some common challenges faced by merchant services operations managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a merchant services operations manager?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.
What are popular job titles related to Merchant Services Operations Manager jobs in Illinois? For Merchant Services Operations Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Merchant Services Operations Manager jobs in Illinois look for? The top searched job categories for Merchant Services Operations Manager jobs in Illinois are:
What cities in Illinois are hiring for Merchant Services Operations Manager jobs? Cities in Illinois with the most Merchant Services Operations Manager job openings:
Merchant Services Operations Manager jobs near you

Industrial Field Services Operations Manager

FUCHS

Harvey, IL • On-site

$115K - $125K/yr

Full-time

Posted 17 days ago

Job description

About FUCHS:
FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $3.5 billion. We provide high-quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry, and we are recognized for providing world-class technical support to our strong customer base.
MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS, we aim to nurture your capabilities, ideas, and career.
Salary:
FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $115,000 - $125,000 per year, but actual salary will vary depending upon a new hire's experience and qualifications, as well as internal equity.
Your Responsibilities:
At FUCHS, we believe in MOVING YOUR WORLD. We deliver efficient lubrication solutions with unconditional reliability, allowing our customers' world to move forward. This is what sets us apart at FUCHS. As a member of the FUCHS Smart Services team, you will be part of an exciting new community focused on providing our customers with world-class lubrication solutions that help push our customers forward.
The Operations Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and Technical colleagues, to understand our customers' needs to facilitate profitable service solutions in your respective territory. This position is based at our corporate office in Harvey, IL, and reports to the Director of Smart Services.
The Operations Manager is responsible for the overall performance of the Smart Services Managers and their respective territories in exceeding our customer expectations through our Smart Services offering, while also ensuring profitable account performance is being maintained as we accelerate our growth. We are looking for someone who will bring the energy, enthusiasm, and results-focused approach necessary to meet our aggressive targets.
Specific responsibilities will include, but are not limited to:
  • Overall performance management of the US Smart Services Operations team, including customer reporting and communication to ensure service performance meets or exceeds expectations
  • Ensure compliance with Smart Services operational KPIs, divisional Smart Goals, and service delivery standards
  • Day-to-day leadership and coaching of Service Managers, fostering accountability and continuous improvement
  • Oversee the development of new business opportunities with new and existing customers in collaboration with Service Managers and Sales team members
  • Lead the hiring, onboarding, and training of Service Managers and Supervisors, ensuring alignment with FUCHS values and service excellence
  • Drive operational efficiency through process standardization, resource optimization, and technology enablement
  • Support the implementation of digital tools and platforms to enhance service visibility, reporting, and customer engagement
  • Conduct regular performance reviews and territory audits to ensure consistent service quality and profitability
  • Collaborate with cross-functional teams to resolve escalated customer issues and implement corrective actions
  • Meet and exceed fiscal financial targets, including territory-level profitability and cost control
  • Cultivate a high-performance culture that encourages team member development, retention, and succession planning

Qualifications we are looking for:
  • Bachelor's Degree in Engineering, Business, or a related technical discipline
  • 3-5 years of managerial experience in operations, field services, or industrial service delivery
  • Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication)
  • Proven ability to lead and develop high-performing teams across multiple territories
  • Exceptional communication and interpersonal skills, with a customer-first mindset
  • Strong analytical and problem-solving skills, with experience using data to drive decisions
  • Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus
  • Ability to travel approximately 50% across the US territories
  • Demonstrated success in managing KPIs, budgets, and operational targets in a fast-paced environment

These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
#LI-Hybrid
Do you have any questions? Jordan Hallow (jordan.hallow@fuchs.com) will be more than happy to answer them!
Come be seen at FUCHS - join our team and move the world with us!
jobs.fuchs.com

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