ZipRecruiter

Log In

1

Merchant Service Advisor Jobs in California (NOW HIRING)

Pep Boys

Automotive Customer Service Advisor

Ventura, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Costa Mesa, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Costa Mesa, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

San Diego, CA · On-site

$17.75 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Ontario, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Escondido, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Ventura, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Escondido, CA

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

New

Pep Boys

Automotive Customer Service Advisor

Ventura, CA

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Stockton, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Eastvale, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Ventura, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

Pep Boys

Automotive Customer Service Advisor

Corona, CA · On-site

$16.90 - $19.80/hr

Responsible for the organization and productivity of the service business through work order and ... Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without ...

previous pagenext page

Showing results 21-40

All JobsMerchant Service Advisor JobsMerchant Service Advisor Jobs in California

Merchant Service Advisor information

What is a merchant service advisor?

Merchant Service Advisors are professionals who assist businesses in selecting, implementing, and managing payment processing solutions. They provide guidance on services like credit card processing, point-of-sale systems, and payment gateways, helping merchants choose the best options for their needs. These advisors often help troubleshoot transaction issues, ensure compliance with payment regulations, and offer ongoing support to optimize payment operations. Their expertise enables businesses to streamline payment processes and improve customer experiences.

How does a merchant service advisor typically collaborate with sales and technical support teams?

As a Merchant Service Advisor, you will frequently work alongside sales teams to help craft customized payment solutions that meet client needs and close deals. You'll also collaborate with technical support staff to address complex merchant inquiries and ensure smooth onboarding or troubleshooting. This cross-functional teamwork ensures clients receive comprehensive service and helps you gain valuable insights into both sales processes and technical aspects of merchant services.

What are the key skills and qualifications needed to thrive as a merchant service advisor, and why are they important?

To thrive as a Merchant Service Advisor, you need strong knowledge of payment processing, merchant account management, and financial regulations, often supported by experience in banking or financial services. Familiarity with POS systems, payment gateways, and CRM software is typically required. Outstanding interpersonal skills, problem-solving ability, and attention to detail help build trust and resolve merchant issues efficiently. These skills are crucial for ensuring client satisfaction, regulatory compliance, and smooth transaction processing in a competitive financial environment.

What is the difference between Merchant Service Advisor vs Payment Processing Specialist?

AspectMerchant Service AdvisorPayment Processing Specialist
CredentialsTypically requires sales or customer service experience, certifications varyOften requires knowledge of payment systems, certifications like PCI DSS
Work EnvironmentOffice or client-facing, sales-orientedTechnical, support, or operations-focused roles
Employer & IndustryFinancial services, banks, merchant services providersPayment technology companies, financial institutions
Search & Comparison IntentUnderstanding sales roles in merchant servicesTechnical aspects of payment processing systems

The Merchant Service Advisor primarily focuses on sales and customer support within merchant services, helping clients select payment solutions. In contrast, a Payment Processing Specialist handles the technical aspects of payment systems, ensuring smooth transaction processing. Both roles are integral to the payment industry but differ in their focus and daily responsibilities.

What cities in California are hiring for Merchant Service Advisor jobs?

Cities in California with the most Merchant Service Advisor job openings:

Automotive Customer Service Advisor

San Diego, CA

Pep Boys
Automotive Repair and Maintenance • 10K+ employees
Learn more about Pep Boysexternal

$17.75 - $19.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.


Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits

  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members
Pay Range
  • $17.75 to $19.80 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pep Boys logo

About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

View All Pep Boys Jobs

Apply