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Merchandise Customer Associate Jobs in Boston, MA

Ross Stores

Retail Associate

Danvers, MA · On-site

$16.25 - $18.50/hr

Recognizes fellow Associates using Company recognition programs ... Assists Customers in any way necessary - is register-trained, assists Customers with merchandise ...

Ross Stores, Inc

Retail Associate

Danvers, MA · On-site

$16.25 - $18.50/hr

Recognizes fellow Associates using Company recognition programs ... Assists Customers in any way necessary - is register-trained, assists Customers with merchandise ...

Ross Stores

Retail Associate

Danvers, MA · On-site

$16.25 - $18.50/hr

Recognizes fellow Associates using Company recognition programs ... Assists Customers in any way necessary - is register-trained, assists Customers with merchandise ...

Ross Stores

Retail Associate

Danvers, MA · On-site

$16.25 - $18.50/hr

Assists Customers in any way necessary - is register-trained, assists Customers with merchandise ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Ross Dress For Less

Retail Associate

Danvers, MA · On-site

$16.75 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists Customers in any way necessary - is register-trained, assists Customers with merchandise ... Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Marshalls

Sales Merchandise Associate

Bedford, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings ...

Tjx

Sales Merchandise Associate

Bedford, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

TJX Companies

Sales Merchandise Associate

Bedford, MA

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

TJX Companies

Sales Merchandise Associate

Bedford, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

TJX Companies

Merchandise Associate

Canton, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

HomeSense

Merchandise Associate

Woburn, MA

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

Homesense

Merchandise Associate

Braintree, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings ...

HomeGoods

Merchandise Associate

Somerville, MA

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

TJ Maxx

Merchandise Associate

Peabody, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings ...

TJX Companies

Merchandise Associate

Somerville, MA

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

TJX Companies

Merchandise Associate

Boston, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

TJX Companies

Merchandise Associate

Salem, MA · On-site

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

Tjx

Merchandise Associate

Swampscott, MA

$16.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models established customer experience practices with internal and external customers ... Maintains and upholds merchandising philosophy and follows established merchandising procedures and ...

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All JobsMerchandise Customer Associate JobsMerchandise Customer Associate Jobs in Boston, MA

Merchandise Customer Associate information

See Boston, MA salary details

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$29

How much do merchandise customer associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for merchandise customer associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What does a merchandise customer associate do?

A Merchandise Customer Associate is responsible for assisting customers with their merchandise selections, answering product-related questions, and ensuring a positive shopping experience. They help restock shelves, maintain product displays, and process transactions at the register. Additionally, they may handle customer returns or exchanges and provide helpful information about promotions or store policies. This role is key to delivering excellent customer service and supporting the overall sales goals of the store.

What are the key skills and qualifications needed to thrive as a merchandise customer associate?

To thrive as a Merchandise Customer Associate, you need strong customer service skills, basic retail knowledge, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and merchandising tools is typically required. Excellent communication, attention to detail, and a positive attitude help you stand out when assisting customers and maintaining displays. These skills ensure efficient store operations, high customer satisfaction, and effective merchandise presentation.

How does a merchandise customer associate typically collaborate with other departments in a retail environment?

As a Merchandise Customer Associate, you will frequently work with various departments, including sales, inventory management, and visual merchandising teams. Your role involves coordinating with these groups to ensure product displays are accurate, stock levels are maintained, and customer inquiries are addressed efficiently. Strong communication and teamwork skills are essential, as you'll often need to relay customer feedback and help implement promotions or merchandising changes. This collaborative environment helps you build a well-rounded skill set and offers insight into different retail functions, supporting future career growth.

What is the difference between Merchandise Customer Associate vs Retail Sales Associate?

AspectMerchandise Customer AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; basic product knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentRetail stores, warehouses, or stockroomsRetail stores, malls, or shopping centers
Job FocusAssisting customers with merchandise, stocking, and inventoryHelping customers find products, processing sales, and upselling
Employer & IndustryRetail chains, department stores, specialty shopsRetail stores, malls, and shopping outlets

Both roles involve customer service in retail settings, but Merchandise Customer Associates primarily focus on assisting with merchandise, stocking, and inventory management, while Retail Sales Associates concentrate on selling products and providing a shopping experience. Understanding these differences can help job seekers target the right position based on their skills and interests.

Is a merchandise customer associate entry level?

Yes, a merchandise customer associate position is typically entry level, often requiring minimal prior experience. It usually involves tasks like stocking shelves, assisting customers, and operating cash registers, making it suitable for individuals new to retail work.

What are popular job titles related to Merchandise Customer Associate jobs in Boston, MA?

For Merchandise Customer Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Merchandise Customer Associate jobs in Boston, MA look for?

The top searched job categories for Merchandise Customer Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Merchandise Customer Associate jobs?

Cities near Boston, MA with the most Merchandise Customer Associate job openings:

Merchandise Customer Associate jobs near you

Retail Associate

Ross Stores

Danvers, MA • On-site

$16.25 - $18.50/hr

Part-time

Posted 24 days ago

Job description

GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Ross Stores logo

About Ross Stores

Sourced by ZipRecruiter

We’re big as the nation’s largest off-price retail chain, we have a great deal of purchasing power. We’re savvy our buyers search the globe for the best brands and latest styles. We work directly with manufacturers to negotiate the best deals! We believe in “no frills”, no window displays, mannequins, fancy fixtures or decorations in our stores so we can pass more savings on to our customers. We love new buys, we keep it simple so we can get the great buys into our stores quickly, which means almost every day!

Industry

Retail and apparel and accessories stores

Company size

10,000+ Employees

Headquarters location

Dublin, CA, US

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