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Membership Services Associate Jobs in Rosedale, MD

ymaryland

Membership Associate - Pasadena

Pasadena, MD · On-site

The primary function of the Membership Associate 1 will be to highly engage with members, guest ... Provide excellent services to members, guest, and program participants in the Y center, on the ...

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Membership Services Associate information

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$39

How much do membership services associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for membership services associate in Rosedale, MD is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Membership Services Associate, and why are they important?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by Membership Services Associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What are Membership Services Associates?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What cities near Rosedale, MD are hiring for Membership Services Associate jobs? Cities near Rosedale, MD with the most Membership Services Associate job openings:
Membership Services Associate jobs near you

Membership Associate - Catonsville

ymaryland

Catonsville, MD

Other

Posted 28 days ago

Job description

POSITION SUMMARY:

Under the supervision of the Membership Director, or other assigned associate, Membership Associate is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Membership Associate 1 will be to highly engage with members, guest, and program participants including member retention, promoting and selling membership, register participants for programs/services, meeting and executing the business function of a membership, and maintaining a safe environment. 

ESSENTIAL FUNCTIONS:

  • Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate. Notifies supervisor of any intended lateness or absence from work no less than 4 hours before shift.
  • Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
  • Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction. Will include specific number of shift member engagements to be communicated by center sales manager
  • Maintain safe and friendly entrance to the Y facility, and enforce access guidelines (e.g. age limits, active membership status, vendors, etc.)
  • Execute business/office function of a membership including (but not limited to) selling, terminating, changing/adjusting, updating, registering for programs/services, and/or communicating information
  • Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
  • Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
  • Focus on quality experiences and engagement within programs, services, and activities
  • Promotes a professional image and maintains a clean and safe environment at all times.
  • Ability to work with diverse population, all ages, genders, and sexual orientations
  • Attend and actively participate in all meetings as assigned (mandatory to attend via in person or virtually unless given prior permission to miss meeting by center sales manager.
  • Incorporate the four character values of the Y:  Caring, Honesty, Respect, and Responsibility and adhere to the Y Code of Conduct
  • Communicate the Y mission and objectives to the community.
  • Assist in all other areas as assigned.


QUALIFICATIONS:

Member Associate will meet the qualifications set forth by the Y in Central Maryland. Associates shall be of good character and reputation; capable of carrying out assigned responsibilities; capable of accepting training and supervision; and capable of communicating effectively both orally and in writing as applicable to the job responsibility.  Minimum qualifications include:

  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Ability to be effective communicator
  • Prefer customer service and/or sales experiences 
  • Proficient computer skills
  • Current CPR/AED/O2/First Aid certification (or within 30 days of hire)
  • Flexible Schedule, days, nights and weekends
  • Completion of new associate training (including Child Abuse Prevention and sales and retention) before scheduled to work

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