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Membership Services Associate Jobs in Kansas (NOW HIRING)

YMCA

Member Service Associate I Newton

Newton, KS

$13.75 - $18.50/hr

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs ...

YMCA

Member Service Associate I Andover

Andover, KS · On-site

$14.50 - $19.25/hr

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs ...

YMCA

Member Service Associate I West

Wichita, KS · On-site

$13.25 - $17.75/hr

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs ...

YMCA

Member Service Associate (Part-Time) I South

Wichita, KS · On-site

$14.50 - $19.25/hr

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs ...

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Membership Services Associate information

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the most commonly searched types of Membership Services jobs in Kansas?

The most popular types of Membership Services jobs in Kansas are:

What cities in Kansas are hiring for Membership Services Associate jobs?

Cities in Kansas with the most Membership Services Associate job openings:

Membership Services Associate jobs near you

Membership Service Associate - Hutch YMCA

YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS

Hutchinson, KS • On-site

Other

Re-posted 21 days ago

Job description

Description
JOB RESPONSIBILITIES
  1. Providing excellent service by having a great knowledge of YMCA programs, services and systems.
  2. Effectively communicating the mission, vision and values of the YMCA.
  3. Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
  4. Maintaining a safe and clean facility at all times.
  5. Providing excellent customer service through the following:
    • Exceeding the expectations of the members through fast and knowledgeable service
    • Greeting and becoming familiar with program participants and members by name
    • Handling all questions and concerns in a courteous, professional manner
    • Gathering feedback from members and share with supervisor to help improve service
    • Having a comprehensive knowledge of programs and facilities
    • Being prepared at all times to greet and help members
  6. Responsible for making membership retention a priority by;
    • Selling the YMCA's value, not just its facilities
    • Enforcing policies and procedures of the association to ensure a safe and professional environment
  7. Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
  8. Having a comprehensive knowledge of the following YMCA systems:
    • Financial procedures: money handling, registrations and sales to ensure accuracy
    • Opening and closing procedures: perform as needed
    • Emergency procedures: being certified and prepared to implement in case of an emergency
  9. Constantly striving to improve the current services provided by:
    • Attending mandatory staff meetings and city wide customer service, sales and program trainings
    • Providing feedback and suggestions to improve services and/or systems
  10. Performing custodial duties as needed without being prompted.
  11. Supporting Strong Community Campaign efforts.
  12. Refraining from make negative comments on social networking sites.
  13. All other duties as assigned.
EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA's members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.
Requirements
MINIMUM ENTRY REQUIREMENTS
Education/Experience Requirements:
  1. Minimum age of 20
  2. Minimum of one year experience in customer service and cash handling
  3. Must have high school diploma or equivalent
Physical/Mental Requirements:
  1. Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
  2. Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer
  3. Must communicate effectively; both orally and in writing
  4. Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment
  5. Must be able to show initiative in the absence of supervision
  6. Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
  7. Must present a neat and professional appearance at all times
Job Requirements:
  1. Commitment to the YMCA mission, vision and values
  2. Must attend New Employee Orientation within 30 days of hire
  3. Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of Employment
  4. Understand and abide-by all policies and procedures as set forth by the association
  5. Work a schedule that reflects the needs of the branch; including evenings and weekends

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