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Membership Service Jobs in Oregon (NOW HIRING)

themac

Senior Membership Manager

Portland, OR · On-site

Monitor industry trends and best practices to continually enhance membership programs and services. Drive Governance & Committee Support * Serve as the primary staff liaison to the Membership and ...

themac

Senior Membership Manager

Portland, OR

Monitor industry trends and best practices to continually enhance membership programs and services. Drive Governance & Committee Support * Serve as the primary staff liaison to the Membership and ...

UFC Gym

Membership Manager

Beaverton, OR · On-site

Membership Manager The UFC Gym Membership Manager(MM) directly reports to the General Manger and ... Strong customer service skills * Strong computer skills Responsibilities: Administration ...

Samaritan Ministries International

$19.70/hr

Membership AdvisorAbout Company Samaritan Ministries is a Biblical solution to health care. It is ... We deliver authentic, compassionate, and personal service in the name of Christ to enable and ...

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All JobsMembership Service JobsMembership Service Jobs in Oregon

Membership Service information

See Oregon salary details

$9

$19

$33

How much do membership service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for membership service in Oregon is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $23.17 per hour, depending on experience, location, and employer.

What is the difference between Membership Service vs Customer Service?

AspectMembership ServiceCustomer Service
Required CredentialsTypically no formal certifications, but knowledge of membership programs helpfulOften requires communication or customer relations training
Work EnvironmentMembership organizations, clubs, associationsRetail, call centers, service industries
Employer & Industry UsageUsed in clubs, gyms, professional associationsUsed across various industries including retail, hospitality
Search & Comparison IntentUnderstanding roles related to managing membershipsFocus on resolving customer issues and inquiries

Membership Service primarily involves managing member accounts, renewals, and engagement within organizations like clubs or associations. Customer Service has a broader scope, focusing on assisting customers with products, services, and resolving issues across many industries. While both roles require strong communication skills, Membership Service is specialized in membership management, whereas Customer Service emphasizes general client support.

Membership Service jobs near you
Infographic showing various Membership Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,169 per year, or $19.8 per hour.

Senior Membership Manager

themac

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

The Role
The Multnomah Athletic Club (MAC) is on the hunt for a Senior Membership Manager to join our Membership Team.  This leader will serve as the strategic and operational leader of the Club's Membership function, driving membership growth, engagement, governance excellence, and member satisfaction. This role partners closely with Club leadership, committees, and cross-functional teams to deliver an exceptional member experience throughout the entire membership lifecycle, from acquisition and onboarding through long-term engagement and retention.
As a highly visible leader, you'll oversee membership strategy, operations, admissions, analytics, and member experience initiatives while leading a talented team dedicated to supporting the Club's long-term success. The ideal candidate combines strategic thinking, operational expertise, strong leadership skills, and a deep appreciation for private club culture and member-centered service.
 
What You'll Do
 
Lead Membership Strategy & Lifecycle Management
  • Develop and execute strategies that strengthen member acquisition, onboarding, engagement, retention, and overall membership health.
  • Partner with Club leadership and committees to advance long-range membership goals and strategic initiatives.
  • Oversee membership pathways, admissions processes, waitlist management, and membership transitions.
  • Analyze member engagement, satisfaction, and retention trends to identify opportunities for growth and improvement.
  • Monitor industry trends and best practices to continually enhance membership programs and services.
Drive Governance & Committee Support
  • Serve as the primary staff liaison to the Membership and Diversity Admissions Committees.
  • Prepare agendas, reports, application reviews, policy analysis, and supporting documentation for committee meetings.
  • Interpret and apply Club bylaws, rules, and membership policies with consistency and sound judgment.
  • Present recommendations, analyses, and policy matters to committees and Board leadership.
Lead and Develop a High-Performing Team
  • Supervise and develop a team supporting member experience, admissions, operations, and analytics.
  • Provide coaching, mentorship, performance management, and professional development opportunities.
  • Manage staffing plans, workloads, scheduling, budgets, and departmental priorities.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Oversee Membership Analytics & Reporting
  • Ensure the integrity, confidentiality, and accuracy of membership data and records.
  • Develop and monitor key membership performance metrics and dashboards.
  • Produce reports, presentations, and trend analyses for leadership, committees, and the Board of Trustees.
  • Translate data into actionable insights that improve engagement, retention, and operational performance.
Champion Member Experience
  • Ensure a seamless and exceptional member experience across all stages of the membership journey.
  • Resolve complex and sensitive member matters with professionalism, discretion, and sound judgment.
  • Partner with Communications to ensure membership-related messaging is accurate, effective, and member-focused.
  • Enhance onboarding programs and engagement initiatives that strengthen member connection and loyalty.
Support Financial & Operational Excellence
  • Assist with annual budgeting, forecasting, and monitoring of membership-related revenue and expenses.
  • Oversee initiation fee reconciliation and related financial processes.
  • Evaluate and improve membership systems, workflows, reporting capabilities, and operational practices.
  • Partner with Technology and other departments to leverage automation, AI, and emerging technologies to improve efficiency and member engagement.
 
What You'll Bring
 
Required Qualifications 
  • Bachelor's degree or an equivalent combination of education and experience.
  • Seven (7) or more years of progressive experience in membership, member services, customer experience, hospitality, or a related field.
  • At least three (3) years of leadership experience managing teams and business operations.
  • Experience developing and executing membership lifecycle strategies, including acquisition, onboarding, engagement, and retention initiatives.
  • Experience working with committees, boards, or governance groups.
  • Demonstrated ability to balance member service excellence, operational priorities, and organizational objectives.
Preferred Qualifications
  • Experience within a private club, hospitality, association, or member-based organization.
  • Knowledge of private club governance, committee structures, member relations, and admissions processes.
Knowledge, Skills & Abilities
  • Strategic thinker with the ability to turn organizational goals into measurable results.
  • Strong leadership skills, including coaching, team development, performance management, and succession planning.
  • Excellent verbal and written communication skills with the ability to present effectively to senior leaders, committees, and boards.
  • Strong analytical and problem-solving abilities with experience using data to drive decisions.
  • Proficiency with CRM systems, membership management platforms, Microsoft Office Suite, and related business technologies.
  • Outstanding customer service skills and ability to handle sensitive situations with professionalism and discretion.
  • Ability to maintain confidentiality and exercise sound judgment when working with member and governance information.
Additional Requirements
  • Availability to work evenings, weekends, and other non-traditional hours to support committee meetings, board meetings, member events, and operational needs.
  • Ability to work on-site regularly as this is not a hybrid position.
  • Ability to meet the physical requirements of the role, including extended periods of sitting, standing, walking, and occasional lifting of up to 25 pounds.
 
What You'll Gain
At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:
  • Full-time employees: Enjoy medical, dental, and vision insurance.
  • Facility access: Free access to our exercise room and classes, climbing gym, and pools.
  • Convenience: Free parking and discounted public transportation passes.
  • Retirement: Participate in our 401(k) program with an employer match.
  • Well-being: Access our Employee Assistance Program (EAP) for free.
  • Perks: Enjoy discounts on club services and meals.
 
 
Join us in shaping an exceptional membership experience while helping advance the long-term success and vitality of one of Portland's premier private clubs. Apply today!
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