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Membership Service Jobs in Connecticut (NOW HIRING)

YMCA

Membership Service Representative

Branford, CT · On-site

The Member Services Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and ...

YMCA

Membership Service Representative

Milford, CT

This role delivers excellent service to members, guests, and program participants responding to needs in a helpful, welcoming way while promoting memberships and programs and helping create a ...

New

YMCA

Membership Service Representative

Trumbull, CT · On-site

This role delivers excellent service to members, guests, and program participants responding to needs in a helpful, welcoming way while promoting memberships and programs and helping create a ...

Ocean Community YMCA

Membership Director

Mystic, CT · On-site

$60K - $65K/yr

The Ocean Community YMCA is seeking an experienced, service-oriented Membership Director to lead membership growth, retention, engagement, and Welcome Center operations at the Naik Family Branch ...

Ocean Community YMCA

Membership Director

Mystic, CT

$60K - $65K/hr

The Ocean Community YMCA is seeking an experienced, service-oriented Membership Director to lead membership growth, retention, engagement, and Welcome Center operations at the Naik Family Branch ...

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All JobsMembership Service JobsMembership Service Jobs in Connecticut

Membership Service information

See Connecticut salary details

$8

$18

$31

How much do membership service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for membership service in Connecticut is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.49 per hour, depending on experience, location, and employer.

What is the difference between Membership Service vs Customer Service?

AspectMembership ServiceCustomer Service
Required CredentialsTypically no formal certifications, but knowledge of membership programs helpfulOften requires communication or customer relations training
Work EnvironmentMembership organizations, clubs, associationsRetail, call centers, service industries
Employer & Industry UsageUsed in clubs, gyms, professional associationsUsed across various industries including retail, hospitality
Search & Comparison IntentUnderstanding roles related to managing membershipsFocus on resolving customer issues and inquiries

Membership Service primarily involves managing member accounts, renewals, and engagement within organizations like clubs or associations. Customer Service has a broader scope, focusing on assisting customers with products, services, and resolving issues across many industries. While both roles require strong communication skills, Membership Service is specialized in membership management, whereas Customer Service emphasizes general client support.

What is a membership service position?

A membership service position involves assisting members or clients with their accounts, providing information, resolving issues, and ensuring a positive experience. These roles often require strong communication skills, familiarity with customer management software, and a focus on member satisfaction.

What are the most commonly searched types of Membership Service jobs in Connecticut?

The most popular types of Membership Service jobs in Connecticut are:

Membership Service jobs near you
Infographic showing various Membership Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,229 per year, or $18.4 per hour.

Membership Service Representative

Branford, CT • On-site

YMCA

6.1

Company rating: 6.1 out of 10

Based on 1,991 frontline employees who took The Breakroom Quiz

577th of 783 rated non-profit organizations

People enjoy working here

Recommended by students

Recommended by parents

Learn more about YMCAexternal

Full-time

Re-posted 16 days ago

Job description

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Member Services Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs. The Member Services Representative provides direct instruction and assures the well-being for each participant while using YMCA of the USA guidelines and association policies in accordance with their training.

ESSENTIAL FUNCTIONS:

  • Models the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, guests, volunteers, and vendors.
  • Develops and maintains positive relationships with volunteers, members, program participants, and colleagues at all levels of the organization; helps members connect with each other and the YMCA.
  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
  • Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Maintains physical presence, remains alert at all times while on duty, maintains constant visual attention to members, and remains aware of surroundings.
  • Ambassador of all YMCA programs with a focus on Membership and member engagement that fosters loyalty among those we serve.
  • Follows and enforces all Membership guidelines, including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations required by the YMCA and the state health department code.
  • Knows, follows, and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse.
  • Attends all mandatory meetings and trainings.

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