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Membership Service Associate Jobs in Chicago, IL

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Membership Service Associate information

See Chicago, IL salary details

$9

$19

$32

How much do membership service associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for membership service associate in Chicago, IL is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Membership Service Associate vs Customer Service Representative?

AspectMembership Service AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentFitness centers, clubs, associations, or membership-based organizationsCall centers, retail, corporate offices, or service industries
Employer & Industry UsageUsed mainly in membership-based organizations like gyms, clubs, or associationsCommon across various industries including retail, telecom, and hospitality
Common Search & Comparison IntentYesYes

The main difference between a Membership Service Associate and a Customer Service Representative lies in their work environment and focus. Membership Service Associates primarily work in membership-based organizations, handling member inquiries and managing memberships. Customer Service Representatives work across diverse industries, providing general customer support. While both roles require strong communication skills and similar credentials, their specific duties and settings differ.

What is the role of a Membership Service Associate?

A Membership Service Associate is responsible for assisting members with account inquiries, processing memberships, and providing excellent customer service. They often use customer management software and need strong communication skills to address member needs effectively.

What is a membership service associate?

A membership service associate is a professional responsible for assisting members with account management, inquiries, and service needs. They often work in customer service environments, using communication skills and knowledge of membership programs to ensure member satisfaction and retention.
What are the most commonly searched types of Membership Service jobs in Chicago, IL? The most popular types of Membership Service jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Membership Service Associate jobs? Cities near Chicago, IL with the most Membership Service Associate job openings:
Membership Service Associate jobs near you

Holistic Spa Membership Sales Associate

The NOW Massage Naperville

Naperville, IL • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

Summary Objective: 
The Membership Associate leads and manages membership sales generation and ensures all boutique operations are consistent with The NOW Massage Boutique standards. Membership Associates also may assist the management team in all boutique operations.

Essential Functions:

  • Deliver the ultimate massage experience to every guest and member, every time
  • Meet established monthly sales and performance goals by selling and promoting our memberships
  • Assist in Membership Sales as directed by management team 
  • Create positive experiences for all guests and prospects
  • Exhibit excellent customer service – greets members by name, guests, and staff with a smile

Job Responsibilities:

  • Ensure membership agreements are filled out accurately and completely
  • Ensure every member is checked in in a timely manner
  • Set appointments and maintain schedules
  • Completes follow up calls to prospects, membership renewals, etc.
  • Promote sales of memberships, boutique items, and gift cards
  • Maintain daily cleaning checklist for front desk
  • Leads staff by example
  • Ensures the front desk is operated with the focus on customer service
  • Maintains the desk in clean and efficient order
  • Attends and actively participates in company meetings
  • Interacts with other staff members in a positive, professional manner
  • Assume other responsibilities as needed
  • Work early mornings, evenings, and weekends as needed

Required Knowledge, Skills & Abilities:

  • Ability to work with team members effectively
  • Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
  • Ability to handle challenging customer issues with patience, tact and professionalism
  • Must have a high level of professionalism, honesty, integrity and work ethic
  • Demonstrated selling skills
  • Excellent telephone etiquette
  • Effective organizational skills
  • Experience working in a team orientated environment
  • Excellent communication and customer service skills
  • Understanding of basic cash-handling procedures
  • Basic computer skills
  • Verbal and non-verbal communication skills