ZipRecruiter

Log In

1

Membership Experience Manager Jobs in Alaska (NOW HIRING)

The Alaska Club

Membership Sales

Anchorage, AK · On-site

You will work directly underneath the Membership Sales Manager at your club, you will greet and ... Sales and/or customer service experience, preferred.WORK SCHEDULEThis membership position typically ...

The Alaska Club

Membership Coordinator: East

Anchorage, AK · On-site

$18 - $24.50/hr

You will work directly underneath the Membership Sales Manager at your club, you will greet and ... Sales and/or customer service experience, preferred. WORK SCHEDULE This membership position ...

Bass Pro Shops

Retail Manager - Club Membership

Anchorage, AK · On-site

$16.75 - $20.50/hr

Customer Experience * Consistently exemplifies outstanding CLUB Customer Service Experience ... the CLUB Membership Manager role. There may be other related duties as assigned to support all ...

Sweatpals

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

Product Manager Internship

Fairbanks, AK

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

Product Manager Internship

Juneau, AK

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

Product Manager Internship

Anchorage, AK

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

Product Manager Internship

Anchorage, AK · On-site

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

Sweatpals

Product Manager Internship

Juneau, AK · On-site

The Host Squad owns the core product experience for fitness and wellness professionals - the ... Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ...

next page

Showing results 1-20

All JobsMembership Experience JobsMembership Experience Manager JobsMembership Experience Manager Jobs in Alaska

Membership Experience Manager information

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.

What job categories do people searching Membership Experience Manager jobs in Alaska look for?

The top searched job categories for Membership Experience Manager jobs in Alaska are:

What cities in Alaska are hiring for Membership Experience Manager jobs?

Cities in Alaska with the most Membership Experience Manager job openings:

Membership Experience Manager jobs near you

Membership Sales

The Alaska Club

Anchorage, AK • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

The Alaska Club rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 63 rated gym and leisure clubs

Job description

Membership CoordinatorThe Alaska Club of Anchorage, AK is looking to hire a full-time Membership Coordinator. Are you a fitness enthusiast with excellent sales skills? Do you want to take your fitness career to the next level with an established company that has a great reputation? Do you want to work at an "office" where you can get a free state-of-the-art workout in before leaving for the day! If so, please read on!This Membership Coordinator position earns a hourly wage plus commission and bonus opportunities. You would also be eligible for benefits, including health, vision, dental, a 401(k) plan, a flexible spending account (FSA) for health & dependent care, paid time off (PTO), and free club membership. If this sounds like the right opportunity for you, apply today!ABOUT THE ALASKA CLUBWith a history of over 30 years of showing our members how fitness should be, we take pride in being innovators in delivering health and fitness solutions across the state of Alaska through our network of 14 clubs. We strive to provide exceptional service and are committed to enhancing the lives of Alaskans through our values of integrity, quality service, convenience, safety, and community involvement. We are the best choice for people who want variety and convenience in a comfortable and welcoming environment.Our staff is at the heart of the services we provide. We offer them competitive pay, great benefits, and a positive work environment.A DAY IN THE LIFE OF A MEMBERSHIP COORDINATORAs a membership coordinator, you are one of the first interactions our guests will have with The Alaska Club. You will work directly underneath the Membership Sales Manager at your club, you will greet and tour guests, build relations, engage guests within their areas in interest, complete follow up calls to our guests to check on their experience and you will have a daily, weekly and monthly sales goal to keep you motivated and engaged!At The Alaska Club, you will have the opportunity to become a professional fitness sales person and will play a very important part in our mission of changing lives!QUALIFICATION FOR OUR MEMBERSHIP COORDINATORS:A clear passion for fitness.Excellent communication skills and an outgoing personality.Sales and/or customer service experience, preferred.WORK SCHEDULEThis membership position typically works five days a week totaling approximately 40 hours. Schedules are flexible and can include morning, afternoon, and evening shifts.READY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be the right fit for this membership team position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Job Posted by ApplicantPro

What The Alaska Club employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Alaska Club logo

About Alaska Club

Sourced by ZipRecruiter

We are here to help you make a plan and reach your fitness goals. The best way for you to succeed is to meet with one of our experienced fitness managers to assess your health baseline and help you structure a program. Benefit from instruction on proper exercise selection and technique by working with one of our personal trainers who can develop the right program for you. Our trainers are classified into three experience levels- Advanced, Expert or Master. By working with a trainer, you give yourself a greater chance of success in your quest for fat loss, muscle gain and overall health improvement.

Industry

Arts, entertainment, and recreation

Company size

501 - 1,000 Employees

Headquarters location

Anchorage, AK, US

Social media

FacebookTwitter

View All Alaska Club Jobs