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Member Support Associate Hotel Engine Jobs (NOW HIRING)

Lively

Member Support Associate

OR · Remote

$17.50 - $24/hr

Lively is looking for a Member Support Associate to join our team! (Spanish a bonus but not required) About Lively Lively set out to raise the bar on benefit solutions, because we believe no one ...

SECO Energy

Member Support Associate

Eustis, FL · On-site

$15.50 - $21.25/hr

Preferred: Two (2) year associate's degree in a business-related field * Preferred: Business ... support a diverse member base. * Technical & Computer Competencies: Proficiency in the use of ...

Engine

Sales Manager, Account Management

Chicago, IL

Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win ... Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to ...

Engine

Sales Manager, Account Management

Chicago, IL · On-site

More than 30,000 companies already rely on Engine to support over 1 million travelers and billions ... Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!

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How much do member support associate hotel engine jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for member support associate hotel engine in the United States is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Support Associate at Hotel Engine, and why are they important?

To thrive as a Member Support Associate at Hotel Engine, you need strong customer service skills, attention to detail, and preferably experience in hospitality or client support roles. Familiarity with CRM systems, ticketing platforms, and communication tools like Zendesk or Salesforce is often required. Outstanding verbal and written communication, patience, and problem-solving abilities help you excel when assisting members. These skills ensure efficient resolution of member inquiries and contribute to a positive customer experience, which is vital for the company's reputation and growth.

How does a Member Support Associate at Hotel Engine collaborate with other departments to resolve member issues?

As a Member Support Associate at Hotel Engine, you will frequently collaborate with teams such as Operations, Account Management, and Technology to ensure member inquiries and issues are resolved efficiently. This often involves coordinating with the hotel partnerships team to address booking discrepancies or working with the tech team to troubleshoot platform issues. Clear communication and documentation are essential, as you’ll need to relay member feedback and escalate complex cases appropriately. This cross-functional interaction not only helps deliver excellent service but also provides valuable exposure to various aspects of the business.

What does a Member Support Associate at Hotel Engine do?

A Member Support Associate at Hotel Engine is responsible for assisting customers with inquiries, issues, and bookings related to hotel accommodations. They provide support via phone, email, or chat, ensuring that members have a smooth experience when using the Hotel Engine platform. Their duties include resolving problems, answering questions about reservations, and facilitating any necessary changes or cancellations. The goal is to deliver excellent customer service and ensure member satisfaction.
Infographic showing various Member Support Associate Hotel Engine job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 65% Full Time, and 32% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $46,469 per year, or $22.3 per hour.
Member Support Associate

Member Support Associate

Lively

OR • Remote

$17.50 - $24/hr

Other

Posted 11 days ago

Job description

Lively is looking for a Member Support Associate to join our team!   (Spanish a bonus but  not required) 

About Lively

Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.

Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.

About the Role

Does helping others energize you? We're looking for curious and excited Member Support Associates to join our team! We love leaving our customers happy with the support they receive when they contact us. Top notch customer service over the phone, through email, and chat is our priority, and we need high-performing and exceptional people like you on our team!

It's okay if you don't have rockstar knowledge about healthcare or finance, we can teach you everything you need to know, but you'll definitely get bonus points if you do! In this role, you'll be on the front lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life. There's rarely a one-size-fits-all solution, so you'll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction.

This position is fully remote, but you must be based within the United States. We are unable to work with candidates from the states of California and Alaska for this role.

Responsibilities

  • Able to work an 8 hour shift from 10:30-7pm MT, Monday - Friday.
  • Wired (not wi-fi) access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues.
  • Customer Service - Help Lively end-users via phone, email, and chat during business hours.
  • Timely & Accurate Support - Leave each customer happy with accurate and timely information.
  • Problem Solving - Simplify and solve complex tasks related to all Lively products.
  • Reporting & Data - Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs.

Skills & Experience

  • Adaptable - Our busy Open Enrollment and tax season (each year from November through April) challenges us to be flexible and adaptable in order to continue to provide excellent support despite high customer volume.
  • Detail-oriented - You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously.
  • Communicator - You bring strong written, verbal, and listening skills, enabling you to understand complex issues, communicate their solutions and deliver an amazing customer experience.
  • Passionate - We need team members who bring their enthusiasm and empathy to each interaction in order to make a meaningful difference in our customers' lives. You are more than just committed to helping our customers find the answers they need, you want to go above and beyond.
  • Cool as a Cucumber - You also know how to stay cool, calm, and collected, even when situations get heated.
  • Team-player - You have a good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect here.
  • Bachelor's degree from an accredited college or university is preferred, but not required.
  • If you are proficient in both English and Spanish that is a big plus!

We encourage you to apply if you do not meet all of the qualifications but feel you would be a good fit for the position.

Applicants must be currently authorized to work in the United States on a full-time basis

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