Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...
Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...
Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...
Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...
Customer Service Representative
East Granby, CT · On-site
$16 - $21.75/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...
Customer Service Representative
East Granby, CT · On-site
$16 - $21.75/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...
FT Customer Service Representative
Chicopee, MA · On-site
$15/hr
Customer Service Representative Benefits ... Growth Opportunities over 90% of our management team started as an entry level team member!
FT Customer Service Representative
Chicopee, MA · On-site
$15/hr
Customer Service Representative Benefits ... Growth Opportunities over 90% of our management team started as an entry level team member!
Customer Service Representative
Enfield, CT · On-site
$16.25 - $22/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...
Customer Service Representative
Enfield, CT · On-site
$16.25 - $22/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...
Opportunity for advancement Crunch Fitness is looking for Membership Sales Representatives to join ... full service locker rooms with showers, tanning booths, HydroMassage ® bed, and an extensive ...
Opportunity for advancement Crunch Fitness is looking for Membership Sales Representatives to join ... full service locker rooms with showers, tanning booths, HydroMassage ® bed, and an extensive ...
Customer Service Representative
$16 - $21.75/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...
Quick apply
Customer Service Representative
$16 - $21.75/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...
Customer Service Representative
$16.25 - $22/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...
Quick apply
Customer Service Representative
$16.25 - $22/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...
Customer Service Representative
$15.50 - $21/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...
Quick apply
Customer Service Representative
$15.50 - $21/hr
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...
Customer Service Representative
Hadley, MA · On-site
$15.50 - $21/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...
Customer Service Representative
Hadley, MA · On-site
$15.50 - $21/hr
DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...
Customer Service Representative
Bloomfield, CT · On-site
$19.08 - $20.08/hr
Title: Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To ...
Customer Service Representative
Bloomfield, CT · On-site
$19.08 - $20.08/hr
Title: Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To ...
Opportunity for advancement Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one ...
Quick apply
Opportunity for advancement Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one ...
Customer Service Representative
Bloomfield, CT · On-site
$19.08 - $20.08/hr
Title: Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To ...
Customer Service Representative
Bloomfield, CT · On-site
$19.08 - $20.08/hr
Title: Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To ...
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...
Quick apply
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...
Customer Service Representative
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...
Quick apply
Customer Service Representative
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Hartford, CT · On-site
$17/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Hartford, CT · On-site
$17/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Northampton, MA · On-site
$15 - $16/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
Northampton, MA · On-site
$15 - $16/hr
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...
Customer Service Representative
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...
Quick apply
Customer Service Representative
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...
Member Service Rep information
See Springfield, MA salary details
$8.65 - $10.04
5% of jobs
$10.04 - $11.44
16% of jobs
$11.88 is the 25th percentile. Wages below this are outliers.
$11.44 - $12.84
13% of jobs
$12.84 - $14.24
12% of jobs
The median wage is $14.76 / hr.
$14.24 - $15.63
13% of jobs
$15.63 - $17.03
11% of jobs
$18.12 is the 75th percentile. Wages above this are outliers.
$17.03 - $18.43
8% of jobs
$18.43 - $19.83
8% of jobs
$19.83 - $21.22
5% of jobs
$21.22 - $22.62
5% of jobs
$22.62 - $24.02
4% of jobs
$8
$15
$24
How much do member service rep jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for member service rep in Springfield, MA is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.
What is the difference between Member Service Rep vs Customer Service Representative?
| Aspect | Member Service Rep | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require certifications in customer service | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Healthcare, insurance, or membership organizations | Retail, telecom, banking, and various industries |
| Employer & Industry Usage | Primarily in healthcare, insurance, and membership-based organizations | Broadly across retail, finance, tech, and service sectors |
| Search & Comparison Intent | People comparing roles within healthcare or membership services | People seeking customer support roles across industries |
The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.
What is a member service representative?
A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.
What cities near Springfield, MA are hiring for Member Service Rep jobs?
Cities near Springfield, MA with the most Member Service Rep job openings:
Full-time
Re-posted 8 days ago
Planet Fitness rating
5.5
Based on 606 frontline employees who took The Breakroom Quiz
45th of 63 rated gym and leisure clubs
Job description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Qualifications/Requirements
Physical Demands
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US