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Member Service Rep Jobs in Texas (NOW HIRING)

Crunch Fitness

Member Service Representative

Killeen, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 1101 S. Fort Hood Ste 100, Killeen, Tx 76541 Reports to: Managing Partner ...

Crunch Fitness

Member Service Representative

Kyle, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 19167 IH 25, Kyle, Tx 78640 Reports to: Managing Partner / Assistant General ...

Crunch Fitness

Member Service Representative

Dallas, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 4350 Gannon Lane, Dallas, TX 75237 Reports to: Managing Partner / Assistant General ...

Crunch Fitness

Member Service Representative

Pearland, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 2800 E Broadway St Pearland, TX 77581 Reports to: Managing Partner / Assistant ...

Crunch Fitness

Member Service Representative

El Paso, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 9155 Dyer St., El Paso, Tx 79924 Reports to: Managing Partner / Assistant General ...

Crunch Fitness

Member Service Representative

Austin, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 4625 W. William Cannon Dr, Austin, Tx 78749 Reports to: Managing Partner ...

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Member Service Rep information

See Texas salary details

$8

$14

$22

How much do member service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member service rep in Texas is $14.82, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $17.69 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in Texas are hiring for Member Service Rep jobs?

Cities in Texas with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,834 per year, or $14.8 per hour.

Member Service Representative

Jewish Community Center Of Dallas

Dallas, TX • On-site

Part-time

Re-posted 9 days ago

Key responsibilities

  • Manage the relationship with guests and members by providing excellent customer service and addressing their questions and issues.

  • Serve as a point of contact for members regarding program updates, changes, closures, and facility activities, and provide facility and program information.

  • Perform duties related to opening and closing the facility, reporting emergencies outside of office hours, and handling member-related matters outside of regular hours.

Job description

 The Member Service Representative manages the “face of the J;” overseeing the relationship with customer. This person will develop and maintain a concierge level customer service for guests and members. This position is instrumental in creating a welcoming environment and unifying the services we provide at our welcome desks.

This is a part-time, maximum 29 hours per week hourly position with no benefits. Work hours will be determined with the supervisor prior to acceptance. Flexibility is necessary as the schedule may change due to the needs of the agency. The Jewish Community Center is an EOE (equal opportunity employer). 

ESSENTIAL FUNCTIONS:

  • Ensure excellent customer service is provided to all guests and members entering the JCC.
  • Serve as a subject matter expert and maintain up to date knowledge on all JCC programs, promotions, events, and facilities.
  • Follow customer service standards and enforce agency policies and procedures.
  • Be the “go to person” for members with updates on programs of the J, changes, closures and building activities.
  • Answer members’ questions, resolve any issues they encounter.
  • Offer tours and maintain the highest level of knowledge pertaining to the facilities and programs.

MEMBER ENGAGEMENT:

  • Build a conversation rapport with members to ensure the correct service is being provided to the members. 
  • Learn how to use the agency wide systems, contribute, and help members on the systems.
  • Provide customer service for members on their renewals, payment updates, program participation, JCC accounts, My J App accounts and related tools.
  • Contact new members to ensure they are satisfied with their membership and solicit feedback.
  • With the directions from the Customer Relations Manager, contact members periodically to check on their JCC experience, celebrate their birthdays and other matters. 

MANAGER ON DUTY:

  • Be the point of contact in reporting emergencies to the management team outside of office business hours (before 8am and after 6pm)
  • Open and/or close the facility fulfilling the duties on the opening and closing check list
  • Take care of all member related matters that may arise outside of office business hours

WELCOME DESK REQUIREMENTS:

  • Have a professional appearance, manner, tone, and attitude.
  • Extend a pleasant welcome to everyone that enters the building. 
  • Take the initiative to become proficient in agency systems to guide members.
  • Keep any area in the line of sight clean and clutter free. 
  • Keep personal phone usage at a minimum and focus on members and guests (no earbuds)
  • Have proficiency in all Microsoft Office Programs; Intermediate Excel required.
  • Must be a problem solver.
  • Take initiative and require little supervision.

The Member Service Representative will be a collaborator as part of the JCC Professional Staff. He/she must be aware of the JCC Mission Statement and work within the frameworks of that mission. Responsibilities of the job may change as the needs of the JCC and/or community change.