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Member Service Rep Jobs in Florida (NOW HIRING)

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Member Service Rep information

See Florida salary details

$6

$11

$17

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in Florida is $11.89, according to ZipRecruiter salary data. Most workers in this role earn between $8.99 and $14.18 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in Florida are hiring for Member Service Rep jobs?

Cities in Florida with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $24,733 per year, or $11.9 per hour.

Member Service Representative 1 - MetroWest

FAIRWINDS Credit Union

Orlando, FL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Member Service Representative for our MetroWest branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role in Our Mission:

  • Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.

  • Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.

  • Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.

  • Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.

  • Maintain balancing standards and operational compliance for all transactions.

  • Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.

  • Maintain the appearance and organization of your teller station and the branch environment.

  • Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

  • Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

  • A strong desire to serve others and help them improve their financial lives.

  • Excellent communication skills and a professional, positive attitude.

  • Comfortable handling cash and working with technology in a fast-paced environment.

  • Detail-oriented with strong problem-solving skills and a willingness to learn.

  • Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

  • Enjoy 11 paid holidays and generous paid time off to recharge and reset
  • Build your future with a 6% 401(k) match
  • Eligible to receive a $700 annual contribution to your Health Savings Account
  • Access our comprehensive maternity leave program to support growing families
  • Stay covered with medical, dental, vision, disability, and life insurance
  • Grow your career through leadership development, tuition assistance, and advancement opportunities
  • Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
  • Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

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