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Member Service Professional Jobs in Ohio (NOW HIRING)

YMCA of Greater Dayton

Member Services

Kettering, OH

$11 - $13.20/hr

Provides excellent member service. * Performs membership sales, changes, cancellations, and all ... Reliability, professionalism, and a positive attitude are essential for creating a welcoming ...

Planet Fitness

Overnight Member Service

Wadsworth, OH · On-site

$13.50/hr

Respond to member questions and concerns in a timely and professional manner and elevate to ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Overnight Member Service

Wadsworth, OH · On-site

$13.50/hr

Respond to member questions and concerns in a timely and professional manner and elevate to ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

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Member Service Professional information

What is a member service professional position?

A member service professional is responsible for assisting members or customers with inquiries, providing information about services or products, and resolving issues to ensure customer satisfaction. The role often involves communication skills, familiarity with company systems, and a focus on member engagement in settings such as financial institutions, gyms, or clubs.

What are the most commonly searched types of Member Service jobs in Ohio?

The most popular types of Member Service jobs in Ohio are:

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Member Services

YMCA of Greater Dayton

Kettering, OH

$11 - $13.20/hr

Part-time

Re-posted 11 days ago

YMCA Of Greater Dayton rating

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

749th of 785 rated non-profit organizations

Job description

Member Services
South YMCA
Kettering, OH
Part Time/Non-Exempt
$11.00-$13.20/Hour

Strong technical and communication skills needed.

Availability Requirements
Applicants must be available to work the following shifts:

Fridays: 2:00 PM – 8:00 PM
Saturdays: 7:00 AM – 2:00 PM
Sundays: 1/month 8a-1p &/or 1-5p
Monday Evenings: Availability required
Tuesday Evenings: Availability required

 
Position Summary:
 
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.
 
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
 
Essential Functions:
  • Provides excellent member service.
  • Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
  • Follows Member Service Desk processes and systems.
  • Conducts tours of the facility for prospective members and guests.
  • Displays excellent telephone skills.
  • Handles monetary transactions and appropriate reconciliation of these transactions.
  • Builds relationships with members.
  • Proactively solves problems.
  • Performs routine copying and filing.
  • Keeps up-to-date with member information as outlined in the member handbook.
  • Follows appropriate safety guidelines.
  • Communicates to direct supervisor any concerns or incidents that may need follow-up.
  • Communicates any suggestions to improve member services.
 
Qualifications:
  • Must be 18 years of age. High school diploma or GED required.
  • A 2-year degree or applicable experience is preferred.
  • One year or more of related customer service experience required.
  • The ideal candidate will have strong customer service skills, excellent verbal communication, and the ability to multitask in a fast-paced environment. Applicants must have solid computer skills and be able to efficiently navigate multiple software systems while assisting members. Reliability, professionalism, and a positive attitude are essential for creating a welcoming experience for all who enter the YMCA.

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