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Member Service Associate Jobs in Warren, MI (NOW HIRING)

Westborn

Customer Service Associate - Berkley 8/12/2026

Berkley, MI · On-site

$13.25 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Associate Department: Front End Exemption Status: Non-exempt Reports to: Customer ... We value quality goods, superior service, and team member relationships. We regard our customers as ...

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Member Service Associate information

See Warren, MI salary details

$8

$17

$29

How much do member service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service associate in Warren, MI is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.94 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Warren, MI are hiring for Member Service Associate jobs?

Cities near Warren, MI with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Warren, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,146 per year, or $17.9 per hour.

Branch Service Specialist (Universal Banker)

Michigan Schools and Government Credit Union

Madison Heights, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Michigan Schools & Government Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
More information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions to build loyal member relationships.
§ Member Service Representative: Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, setting-up automated services and supporting Call Center as needed. Effectively explains ownership options and eligibility requirements for membership and ensures that all paperwork, documentation, and signatures are completed accurately as required.
§ Teller: Follows MSGCU's service standards to accurately complete teller transactions and balance drawer and checks at the end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
  • Relationships: Exceeds member service expectations and builds trusting relationships with members by being the financial expert and shows a sincere interest in the member and their financial success. Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
  • Cross-Selling: Uses a consultative approach when serving members, asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in-depth knowledge of MSGCU products and services to cross sell and offers solutions for member needs by focusing on the benefits and value to the member. Offers Credit Life, Credit Disability, and GAP when identified in the members' best interest and to protect MSGCU. Generates new business by asking for business and referrals.
Core Competencies:
  • Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes.
  • Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
  • Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels: demonstrates a willingness to step into other areas as requested.
Education and Experience Requirements:
§ High school diploma or GED; and
§ 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier; and
§ Either
    • 2 years retail sales experience, or
    • Associate degree preferably in Business Administration, Marketing, Accounting or Finance, or
    • 1 year of member/customer facing experience within financial services.
Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area in order to support other branches as business needs require.
  • Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.
Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous vacation time, retirement plan contributions and discounts on loans also come with the job.
  • Base hourly pay begins at $18.65 / hour
  • Team members in this role are eligible to earn incentives as part of our variable compensation plan
  • Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

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