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Member Service Associate Jobs in Matthews, NC (NOW HIRING)

YMCA of Upper Palmetto

Membership Service Associate

York, SC · On-site

$14.50 - $19.50/hr

The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special ...

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Member Service Associate information

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How much do member service associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for member service associate in Matthews, NC is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What cities near Matthews, NC are hiring for Member Service Associate jobs?

Cities near Matthews, NC with the most Member Service Associate job openings:

Member Service Associate jobs near you

Membership Service Associate

York, SC • On-site

YMCA of Upper Palmetto
See more jobs at YMCA of Upper Palmettoexternal

$14.50 - $19.50/hr

Other

Re-posted 8 days ago

Job description

Membership Service Associate-Part Time
POSITION SUMMARY:
Part Time
The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.
  • Greet all members and public with a smile
  • Responsible for on line receipting of memberships, program registration, etc.
  • Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
  • Maintain and account for daily cash drawer.
  • Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.
  • Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch
  • Basic housekeeping in the Front Office and other areas of the YMCA as needed.
  • Other duties as needed pertaining to member services or related areas.
  • Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
  • Control members entering the building through the access control system.
  • If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
  • Other duties as required.
Qualifications:
  • High school diploma or equivalent preferred.
  • Must be at least 18 years of age.
  • Strong public relations and interpersonal skills.
  • General clerical and computer skills.
  • Ability to communicate with people of all levels.
  • Have a positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
  • CPR, First Aid and AED certifications required within 30 days of employment.
  • Ability to respond to safety and emergency situations
  • Critical thinking & decision making
  • Emotional maturity
  • Physical Requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.

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