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Member Service Associate Jobs in Detroit, MI (NOW HIRING)

Raymond James

Retirement Plan Service Associate

Southfield, MI · On-site

$14.50 - $19.25/hr

Retirement Plan Services Team Member We are seeking a dedicated and detail-oriented professional to ... In this role, you will provide high-quality support by assisting internal associates and Financial ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Detroit, MI

Member Service Associate information

See Detroit, MI salary details

$9

$18

$31

How much do member service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service associate in Detroit, MI is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Detroit, MI are hiring for Member Service Associate jobs?

Cities near Detroit, MI with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,152 per year, or $18.8 per hour.

Client Service Associate - Employee Benefits

Hylant

Detroit, MI • On-site

$13.25 - $18.25/hr

Other

Re-posted 22 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 308 rated insurance

Job description

The Opportunity:
The Client Service Associate will begin their client service insurance brokerage training and development journey in Hylant's Foundations Training & Development Program. This program offers a robust curriculum of foundational insurance learning experiences, knowledge and skills of Hylant client supporting activities designed to prepare for successful transition to a dedicated Employee Benefits client service role.
In This Role You Will Execute On:
  • Develop an understanding and complete adoption of Hylant's servicing tools and processes.
  • Obtain Life and Health licensure within 100 days, developing and enhancing knowledge of the insurance marketplace, products, and services.
  • Provide general administrative and document management support to client service teams such as preparation, printing, binding, and distribution of client presentations and other deliverables; run and distribute of reports; and physical and electronic client documentation management
  • Perform data entry and maintain client information in agency management system(s) including initial client set up, client information updates, policy details, document management, etc.
  • Process and distribute insurance verification requests such as certificates of insurance, identification cards, or similar documentation as requested.
  • Assist in compiling required documents for client renewals and submissions, as directed by appropriate client service team member.
  • Assist in policy/account activities by gathering, compiling and preparing necessary information, and following up & processing documents as directed.
  • Cross train in specialized property & casualty or employee benefits functions to gain a broad awareness of all client service functions.
  • Perform other duties and special projects as requested.
In This Role You Will Need:
  • High School Diploma or equivalent required; associate or bachelor's degree preferred.
  • Active Property & Casualty or Life & Health License, or the ability to obtain within 100 days of employment (limited exam attempts) and maintain in good standing.
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • Ability to organize, plan and prioritize with effective results
  • Intermediate to advanced communication skills, including listening, speaking and writing.
  • Ability to work well in a team environment.
  • Must be legally authorized to work in the United States

Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

What Hylant employees say

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