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Member Service Associate Jobs in Cincinnati, OH (NOW HIRING)

powerwell

Member Services Associate

Mount Carmel, OH · On-site

Member Services Associate Location: Mount Carmel Fitness Center; Lewis Center, Ohio Type: part time ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

powerwell

Member Services Associate

Mount Carmel, OH

Member Services Associate Location: Mount Carmel Fitness Center; Lewis Center, Ohio Type: part time ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

powerwell

Member Services Associate

Mount Carmel, OH · On-site

Member Services Associate Location: Mount Carmel Fitness Center; Lewis Center, Ohio Type: part time ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

powerwell

Member Services Associate

Cincinnati, OH

Member Services Associate Location: Mercy HealthPlex Queen City Type: Part time This position works ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

powerwell

Member Services Associate

Cincinnati, OH · On-site

Member Services Associate Location: Mercy HealthPlex Queen City Type: Part time This position works ... Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including ...

C&S Wholesale Grocers Inc

Service Associate

Florence, KY · On-site

$15.75 - $20.75/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... This role is responsible to provide highly satisfactory service and assistance to guests; bag ...

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All JobsMember Service Associate JobsMember Service Associate Jobs in Cincinnati, OH

Member Service Associate information

See Cincinnati, OH salary details

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How much do member service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service associate in Cincinnati, OH is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is a customer service professional who assists members or clients with account inquiries, membership benefits, and service issues. They typically work in environments like credit unions, banks, or healthcare organizations, using communication skills and sometimes customer management software to support members effectively.

What cities near Cincinnati, OH are hiring for Member Service Associate jobs?

Cities near Cincinnati, OH with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Cincinnati, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,946 per year, or $18.2 per hour.

Member Services Associate

powerwell

Mount Carmel, OH • On-site

Part-time

Re-posted 11 days ago

Job description

Position Title: Member Services Associate
Location: Mount Carmel Fitness Center; Lewis Center, Ohio
Type: part time

Summary: 
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. 

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. 

Essential Duties and Responsibilities: 
1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 
6. Effective radio communication with all departments as needed. 
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 
8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 
9. Must be able to stand for length of shift (generally 3-6 hours at a time). 
10. Other duties as assigned. 

Qualifications: 
• High School diploma or GED preferred. 
• 1 year certificate from college or technical school preferred. 
• Minimum 6 months of related experience or training preferred. 
• 2-3 years of sales, reception and computer skills preferred. 
• CPR/AED certification required within 90 days of hire. 
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. 
• Ability to multi-task and maintain a controlled and professional demeanor. 
• Proficient computer skills.

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