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Member Service Associate Jobs in Burbank, CA (NOW HIRING)

EoS Fitness

Service Associate

Simi Valley, CA

$18 - $24.25/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EoS Fitness

Service Associate

Los Angeles, CA

$17 - $22.75/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

Simi Valley, CA · On-site

$16.90 - $25/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

Los Angeles, CA · On-site

$17.87 - $19.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

Los Angeles, CA · On-site

$17.87 - $19.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

Northridge, CA · On-site

$17.87 - $19.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

West Covina, CA · On-site

$16.90 - $19.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

Whittier, CA · On-site

$16.90 - $19.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EōS Fitness

Service Associate

Los Angeles, CA · On-site

$17.87 - $19.50/hr

The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these ...

EoS Fitness

Service Associate - Night

Los Angeles, CA

$17 - $22.75/hr

The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While ...

EōS Fitness

Service Associate - Night

Los Angeles, CA · On-site

$18.87 - $19.50/hr

The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While ...

EōS Fitness

Service Associate - Night

Los Angeles, CA · On-site

$18.87 - $19.50/hr

The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While ...

EōS Fitness

Service Associate - Night

Whittier, CA · On-site

$17.90 - $19.50/hr

The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While ...

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Showing results 1-20

All JobsMember Service Associate JobsMember Service Associate Jobs in Burbank, CA

Member Service Associate information

See Burbank, CA salary details

$10

$20

$33

How much do member service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member service associate in Burbank, CA is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.59 per hour, depending on experience, location, and employer.

What is the difference between Member Service Associate vs Customer Service Representative?

AspectMember Service AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in financial servicesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFinancial institutions, credit unions, healthcare organizationsRetail, call centers, various industries
Employer & IndustryPrimarily financial and healthcare sectorsBroad across multiple industries
Common Search & ComparisonYesYes

The main difference between a Member Service Associate and a Customer Service Representative lies in their industry focus. Member Service Associates typically work in financial or healthcare settings, handling member or patient inquiries, while Customer Service Representatives serve customers across various industries. Both roles require strong communication skills and a high school diploma, but Member Service Associates often need specific industry knowledge or certifications. Understanding these distinctions can help job seekers target the right roles based on their background and career goals.

What is a member service associate position?

A member service associate is responsible for assisting members with account inquiries, providing information about products or services, and resolving issues. The role often requires strong communication skills, customer service experience, and familiarity with relevant software or systems. It is typically performed in a retail or financial environment and may involve working flexible hours.

What cities near Burbank, CA are hiring for Member Service Associate jobs?

Cities near Burbank, CA with the most Member Service Associate job openings:

Member Service Associate jobs near you
Infographic showing various Member Service Associate job openings in Burbank, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,307 per year, or $20.3 per hour.

Service Associate

EoS Fitness

Simi Valley, CA

$18 - $24.25/hr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Greet members and guests, and provide information about gym services, programs, and membership options.

  • Handle member inquiries, concerns, and complaints promptly and professionally, and check-in members and guests using the gym's management system.

  • Support a clean and well-maintained facility by conducting gym walks, restocking supplies, and completing locker room and bathroom checks.

Job description

Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management. 

Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff. 

Core Purpose: To create loyal, lifelong fans and exercise practitioners. 

Responsibilities: 

  • Greet members and guests with a friendly and professional attitude 
  • Provide information about gym services, programs, and membership options. 
  • Address member inquiries, concerns, and complaints promptly and professionally. 
  • Check-in members and guests using the gym's management system. 
  • Oversee and manage check-in alerts and notifications. 
  • Ensure the front desk area is clean, organized, and stocked with necessary supplies. 
  • Process payments for memberships, classes, and retail items. 
  • Follow safety protocols and procedures to ensure the well-being of all gym members and staff. 
  • Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance. 
  • Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications: 

  • Previous experience in customer service or front desk role. 
  • Experience or strong interest in the fitness industry is a plus 
  • Excellent interpersonal skills with a customer-focused attitude. 
  • Ability to multitask and handle a fast-paced environment. 
  • Proficiency in MS Office and familiarity with gym management software. 
  • Strong organizational and problem-solving skills. 
  • Flexibility to work evenings, weekends, and holidays as required. 
  • And, of course, someone who embraces our Core Values! 

Requirements: 

  • CPR certification required within 30 days of hire. 
  • Must attend all mandatory company trainings withing 30 days of employment. 
  • Follow all current company policies and standard operating procedures, which may be updated or changed over time.
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public 
  • Ability to bend routinely and repetitively to lift more than 40 lbs. 
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system. 

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