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Member Representative Jobs in Washington (NOW HIRING)

Tower

Branch Member Service Representative I/II

Laurel, MD · On-site

$23.06 - $28.83/hr

The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level ...

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Member Representative information

What is the difference between Member Representative vs Customer Service Representative?

AspectMember RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing environments within insurance, healthcare, or financial sectorsCall centers, retail, or office settings across various industries
Employer & Industry UsagePrimarily in insurance, healthcare, and membership organizationsAcross retail, telecom, banking, and service industries
Search & Comparison IntentPeople comparing roles within membership or insurance sectorsIndividuals seeking general customer support roles

Member Representatives focus on assisting members of specific organizations, often requiring industry-specific knowledge. Customer Service Representatives handle general inquiries across various industries. While both roles involve communication and problem-solving, Member Representatives typically work within membership-based organizations, whereas Customer Service Representatives serve a broader range of customers.

What cities in Washington are hiring for Member Representative jobs?

Cities in Washington with the most Member Representative job openings:

Member Representative jobs near you
Infographic showing various Member Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, 2% Temporary, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Member Service Representative - Greenbelt, MD

Greenbelt, MD • On-site

Lafayette Federal Credit Union
Commercial Banking • 11 - 50 employees
Learn more about Lafayette Federal Credit Unionexternal

$38K - $45K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Process all transactions for members, including deposits, withdrawals, loan payments, cash advances, and transfers.

  • Provide prompt, efficient, and accurate service in opening new accounts and handling related transactions.

  • Cross-sell and promote Credit Union products and services.

Job description

Job Type
Full-time
Description
NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024-2026)
We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.
  • Do you have a passion for people and value friendly, welcoming interactions?
  • Do you value helping people find solutions to their needs?
  • Are you looking for an entry-level career that will position you to learn and grow in the financial services industry?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Service Representative to join our dynamic team!
About us:
Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also received national recognition by S&P Global' s Top Performing Credit Union's!
Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
Requirements
About the role:
The Member Service Representative is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled customer service experience. As a Member Service Representative, you will be empowered to do what's right for the member because you have a passion for helping others succeed.
A day in the life of a Member Service Representative will include:
  • Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
  • Give prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
  • Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.
Top benefits or perks:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey.
We provide employees with a generous benefits package including:
  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off, holiday leave and birthday leave
  • Educational assistance
  • Commuter benefits program and more !

Pay: $38,662 - $45,000 annually (or $18.69 - 21.63/hr) depending on experience and qualifications .
Location:
This position will be located in Greenbelt, MD
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer
*EOE/AA/DISABILITY/VETERAN
Salary Description
$38,662 - 45,000 Annually (or $18.59 - 21.63/hr)

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