As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova,
we don't just treat conditions - we aspire to alter the course of lives.
Creating LivaNova and ultimately building a new premier medical device company has been an exciting time for us! In response to our growth, we have an opportunity for a
Field Service Representative II to join our Cardiopulmonary team.
Under general supervision, inspects, services, and repairs equipment on which training has been provided. Makes frequent contact with the home office to receive assignments and to review service problems. May obtain assistance of more qualified personnel to solve extremely difficult or complex problems.
ESSENTIAL JOB FUNCTIONS
- Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
- Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.
- Provides corrective maintenance on equipment within assigned territory.
- Ensures quality standards are met or exceeded in the performance of services provided.
- Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc.
- Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.
- Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
- Responsible for maintaining financial cost effectiveness within the assigned territory.
- Works effectively with coworkers, other departments and customers.
- Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
- Performs other additional duties or projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Requires high level of organizational and territory management skills.
- Demonstrated ability to manage self.
- Requires consistent performance in the ability to use logical methods to identify and solve
- equipment related problems.
- Demonstrated strong interactive people skills, a high degree of customer relations skills and the
- ability to relate well to a wide variety of people.
- Strong focus on customer relations and timely resolution of problems.
- Demonstrated accountability for field service administrative tasks.
- Strong analytical and problem solving skills relating to solving equipment problems.
- Stand 90% / Sit/Walk 10%
- Availability for call 24/7
- Lift 0-50 lbs
- Grip, grasp, push, pull
- Kneel, stoop, bend, twist, reach above the shoulders
- Repetitive use on computer
- Pinch repetitively
- Oral Comprehension
- Communication Skills
- Written Comprehension
- Mathematical Reasoning
- Memorization
- Spatial Orientation
- Blood borne pathogen exposure
- Around 75% travel
EDUCATION AND EXPERIENCE
- Requires 2 years of Technical College or equivalent
- Minimum of 3 years as a Field Service Representative or Hospital Technician
Pay Transparency
The salary range for this position is $75,000- $85,000 base + bonus potential.
Employee benefits include:
- Health benefits - Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
Valuing different backgrounds:
LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Notice to third party agencies:
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.