ZipRecruiter

Log In

1

Medicare Inbound Jobs in Orem, UT (NOW HIRING)

WEX

Customer Service Specialist

Midvale, UT · On-site

$16 - $21.25/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Supporting participants with HSA, FSA, HRA, and Medicare Advantage products. * WEX Health (COBRA)

All JobsMedicare Inbound JobsMedicare Inbound Jobs in Orem, UT

Medicare Inbound information

See Orem, UT salary details

$8

$14

$22

How much do medicare inbound jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for medicare inbound in Orem, UT is $14.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.87 per hour, depending on experience, location, and employer.

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Orem, UT? For Medicare Inbound jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Medicare Inbound jobs in Orem, UT look for? The top searched job categories for Medicare Inbound jobs in Orem, UT are:
What cities near Orem, UT are hiring for Medicare Inbound jobs? Cities near Orem, UT with the most Medicare Inbound job openings:
Medicare Inbound jobs near you

Medicare Customer Care Specialist (Active Health License Required)

Gallagher

South Jordan, UT • Remote

$16.25 - $21.50/hr

Full-time

Posted 5 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

200th of 304 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

Overview

Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers  and choose coverage with confidence. 

Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role.

An application with us takes only 3 minutes!


How you'll make an impact
  • Accepting internal inbound calls from sales agents to conduct third party verification
  • Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll
  • Conduct HRA/MCA assessments
  • Present options for Carrier mail order pharmacy
  • Answer questions customer may have with their new plan
  • Driving higher effectuation & long-term value for company

About You
  • An active Resident Health Insurance License and any additional certifications/licenses as required by CMS
  • Ability to interact professionally with customers, addressing their needs and concerns effectively.
  • Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues.
  • Skills in Microsoft Office applications for organizing and tracking information.
  • Attention to detail and the ability to maintain accurate and organized records of customer interactions.
  • Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system.
  • Ability to explain complex healthcare information to clients in a clear and understandable manner.
  • Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies.
  • A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
  • An active Resident Health Insurance License and any additional certifications/licenses as required by CMS
  • Ability to interact professionally with customers, addressing their needs and concerns effectively.
  • Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues.
  • Skills in Microsoft Office applications for organizing and tracking information.
  • Attention to detail and the ability to maintain accurate and organized records of customer interactions.
  • Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system.
  • Ability to explain complex healthcare information to clients in a clear and understandable manner.
  • Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies.
  • A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required.
Education:UNAVAILABLEEmployment Type: FULL_TIME

What Arthur J. Gallagher & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply