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Medicare Inbound Jobs in Indianapolis, IN (NOW HIRING)

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Job:IN-IDOI-Inbound Call Center Rep (728602) Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN ... W2(with all Inclusive) Must complete a 5-day training on health insurance for people with Medicare.

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Incumbent is responsible for accuracy giving Medicare information over the telephone and ...

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All JobsMedicare Inbound JobsMedicare Inbound Jobs in Indianapolis, IN

Medicare Inbound information

See Indianapolis, IN salary details

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How much do medicare inbound jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for medicare inbound in Indianapolis, IN is $15.84, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.45 per hour, depending on experience, location, and employer.

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are popular job titles related to Medicare Inbound jobs in Indianapolis, IN?

For Medicare Inbound jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Medicare Inbound jobs in Indianapolis, IN look for?

The top searched job categories for Medicare Inbound jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Medicare Inbound jobs?

Cities near Indianapolis, IN with the most Medicare Inbound job openings:

Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Indianapolis, IN as of August 2026, with employment types broken down into 88% Full Time, 5% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $32,941 per year, or $15.8 per hour.

Inbound Call Center Rep

Padmore Global Connections LLC

Indianapolis, IN • On-site

$14.17/hr

Other

Re-posted 2 days ago

Job description

Inbound Call Center Rep

Indianapolis, Indiana, United States Or refer someone Job Openings Inbound Call Center Rep

About the Job Inbound Call Center Rep

Max Pay Rate: $14.17

Work Arrangement: Onsite

Agency Interview Type: Phone and in-person

Engagement Type: Contract

NOTE: Applications with resumes in PDF format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.

Complete Description:

OVERVIEW: Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES: *Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete data entry each day including Client Contacts *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. *Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK: Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY: Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS: Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

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